IT Support Partner Agreement

IT Support Partner Agreement

Lot 1 — Consultancy Services (including Audit Support & Business Development).
NEPSSG require the provision of a comprehensive suite of consultancy and advisory services for the benefit of NEPSSG Clients and NEP business development.

United Kingdom-Morpeth: IT services: consulting, software development, Internet and support

2016/S 059-099745

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Northumbria Healthcare NHS Foundation Trust
County Hall
For the attention of: Mr Ian Hannah
NE61 2EF Morpeth
UNITED KINGDOM
Telephone: +44 7812103641
E-mail: ian.hannah@northumberland.gov.uk

Further information can be obtained from: Northumbria Healthcare NHS Foundation Trust
County Hall
For the attention of: Mr Ian Hannah
NE61 2EF Morpeth
UNITED KINGDOM
Telephone: +44 7812103641
E-mail: ian.hannah@northumberland.gov.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Northumbria Healthcare NHS Foundation Trust
County Hall
For the attention of: Mr Ian Hannah
NE61 2EF Morpeth
UNITED KINGDOM
Telephone: +44 7812103641
E-mail: ian.hannah@northumberland.gov.uk

Tenders or requests to participate must be sent to: Northumbria Healthcare NHS Foundation Trust
County Hall
For the attention of: Mr Ian Hannah
NE61 2EF Morpeth
UNITED KINGDOM
Telephone: +44 7812103641
E-mail: ian.hannah@northumberland.gov.uk

I.2)Type of the contracting authority

Other: NHS Trust

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

NEP Support Partner Agreement.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 11: Management consulting services [6] and related services

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement
The notice involves a public contract

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 12

Duration of the framework agreement

Duration in years: 4

II.1.5)Short description of the contract or purchase(s)

The main objective of this Framework is for the Provision of Consultancy, Training and Project Management Services to support the NEP Support Partner Agreement.
Lot 1 — Consultancy Services (including Audit Support & Business Development).
NEPSSG require the provision of a comprehensive suite of consultancy and advisory services for the benefit of NEPSSG Clients and NEP business development and growth during the term of this agreement [2016-2020], including (but not necessarily limited to) the following elements:
Lot 2 — Training and Conference Services.
NEPSSG currently host all training in-house, and are seeking a partner to work along-side their team to deliver training work packages more efficiently plus develop materials in various formats (noting this should become digital by default) and offer NEP Clients a choice of high quality support tools cost effectively across the UK and recognizing where time is at a premium.
Lot 3 — Technical Implementation and Operational Support.
NEPSSG require an experienced partner(s) to provide comprehensive software implementation service support (including migration/transition assistance) and steady-state operational support.
Lot 4 — Project and Programme Management.
Suppliers are sought which can emphatically demonstrate their capabilities and methodologies for the management of large scale software solution implementation and migration/transition projects (including the provision of comprehensive advice and compliance/standards regime to aid successful completion of such projects).
Lot 5 — Solution Optimisation (including Reporting Development).
NEPSSG require the provision of specialist consultancy and advisory services (more focused at refinement rather than basic implementation support which is covered via Lot-1 requirements); Specifically this includes Continuous Improvements via Business Solution Reviews/Benefits Realisation Optimisation, Benefits Realisation Management/Process Improvements/System & Database Optimisation Recommendations/Change Management.
Lot 6 — Specialist Professional Services (incl. Audit and Quality Assurance).
NEPSSG require the provision of specialist consultancy to support Quality Assurance and Audit services (typically applied in implementation situations hence separated from LOT-1 requirements); Specifically this includes (but not necessarily limited to) the following elements:

II.1.6)Common procurement vocabulary (CPV)

72000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The main objective of this Framework is for the Provision of Consultancy, Training and Project Management Services to support the NEP Support Partner Agreement.
Lot 1 — Consultancy Services (including Audit Support & Business Development)
Lot 2 — Training & Conference Services
Lot 3 — Technical Implementation & Operational Support
Lot 4 — Project and Programme Management
Lot 5 — Solution Optimisation (including Reporting Development)
Lot 6 — Specialist Professional Services (incl. Audit and Quality Assurance).

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)

II.3)Duration of the contract or time limit for completion

Duration in months: 48 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Consultancy and Business Development Services

1)Short description

NEPSSG require the provision of a comprehensive suite of consultancy and advisory services for the benefit of NEPSSG Clients and NEP business development and growth during the term of this agreement [2016-2020], including (but not necessarily limited to) the following elements: o Service and Application Development Architecture design appraisals o Stakeholder Engagement and Communications (where requested by Authority) o Business Process Improvement (including Business Analysis, Process Mapping, Business Process Design and Business Process Re-engineering) o Database and Application Software Upgrade advice o Database and Application Software Patching o Development of Interfaces to and from 3rd Party e-business solutions o Technical Guidance and Pre-Sales Tutorial activity In undertaking the provision of such consultancy, utilising the Authorities Finance and Procurement Templated solutions (to ensure the optimum configuration of Applications to deliver maximum performance and efficiency), the potential partner is also expected to contribute to re-validation and development of NEP service offerings — primarily in the area of NEP Business Development and New Product/Service creation {aiming to ensure that any new or additional applications are harmonised with — and do not compromise — the existing Solution}.

2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

Starting 1.9.2016. Completion 31.8.2020
5)Additional information about lots

Lot No: 2 Lot title: Training and Conference Services

1)Short description

NEPSSG currently host all training in-house, and are seeking a partner to work along-side their team to deliver training workpackages more efficiently plus develop materials in various formats (noting this should become digital by default) and offer NEP Clients a choice of high quality support tools cost effectively across the UK and recognising where time is at a premium. Consequently, the key areas are as follows: — o Design and preparation of an over-arching Training Strategy and Syllabus o Preparation and delivery of structured training programmes in strict accordance with the Authorities Solutions o Design, preparation and publication of necessary Training Materials o Undertake pre-booked/scheduled and occasional ad-hoc Training Sessions (both in-person and online options may apply during course of agreement) o Development and optimisation of On-Line and Interactive Training options/solutions (recognising differing User/Administrator needs) o Undertake capture of Training Service Utilisation/User Satisfaction Metrics and make ongoing recommendations based upon Training Needs Analysis o Understand adhere (and where practical suggest improvements to) Authorities Templates documentation & related Client facing information o Provide and maintain high quality (consistent) Trainer Resources wherever possible to ensure continuity against templates and agreed targets. o Assist in the planning, organisation and delivery of an Annual Client Conference [details TBC] plus some smaller regional Client events if required Specifically, the Contracting Authority’s requirement is for the provision of a comprehensive Training Service to provide training in the operational use of the Authorities Finance & Procurement Solution, HR Payroll and Projects including the design, preparation and delivery of structured training programmes to widely varying audiences of operational users and to functional and technical specialists. The form and content of Training programmes must reflect the specific configuration and setup of the Authorities Finance & Procurement Solution HR Payroll and Projects (plus options and new developments which become available from time-to-time), and the operational circumstances that users of the Solution are likely to encounter in normal working conditions within the various operational environments of the Authorities client Organisations. Whilst we shall strive to adopt a forecasted and pre-booked Client appointment scheme the potential partner should also have the capability to support ad-hoc training session requirements at NEP offices or indeed anywhere in the UK if requested.

2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

Starting 1.9.2016. Completion 31.8.2016
5)Additional information about lots

Lot No: 3 Lot title: Technical Implementation and Operational Support

1)Short description

NEPSSG require an experienced partner(s) to provide comprehensive software implementation service support (including migration/transition assistance) and steady-state operational support. The Contracting Authority’s requirement is for the provision of both Implementation and Development specialist support services to help in the design, configuration and setup of Reporting Applications integrated within the Authorities Finance/Procurement/HR/Payroll solutions. Additionally you may also be requested to work with Clients on integrating suitable 3rd Party solutions to complement and enhance benefits derived from NEP solutions across the Public Sector. Potential Suppliers are required to ensure that the Contracting Authority’s Solution has achieved its optimum design, configuration and technical set-up of its current reporting tools and integral Applications to ensure maximum performance and efficiency, and that any new Reporting Application added to the Authorities Solutions are harmonised within the existing Solutions. Other key features include:- o Technical design, configuration and setup of Authorities solution, (including pre-agreed Application deployments in strict accordance of the relevant Templates) o Implementation and set-up of individual Organisations to support access to any of the Authorities solutions, (including integration into Multi-Org architecture and related Products where necessary) o Ensuring the optimum configuration of all Applications to achieve maximum performance and efficiency (verifying any new Applications added to ensure they are harmonised within the existing solution) o Manage the configuration and set-up of Reporting Solutions for any Client o Manage the configuration and setup of Organisational specific data/info extracts for any Clients, without negative impacts on performance o Maintain master Client configuration, software version/release status and other schematic records (which shall be requested and utilised in Audits) o Integration of other 3rd Party Solutions where necessary (for example but not necessarily limited to but not limited to Scanning, Exchange Provider, Shared Service Provider, Reporting, Expense Solution etc.) o Preparation and Quality Assurance of data migration from legacy systems o Preparation of full configuration of set up to relevant standards of the relevant software provider o Preparation and migration of standing data from legacy systems to the relevant Contracting Authority’s data standards o In some cases it may be required to interface to other 3rd Party solutions and support the import of legacy data (which may require revalidation testing to check against information corruption/loss) The Contracting Authority’s primary requirement is for the provision of technical advisory, support and implementation services for the design, configuration and setup of the Authorities Finance & Procurement Template, HR, Payroll and Projects, ensuring the optimum configuration of each Application to ensure maximum performance and efficiency, and to ensure that any new Applications added to either solutions are harmonised within the existing Solution. Additionally, the Contracting Authority requires consultancy to manage the configuration and setup of new Organisations and undertake validation (via remote or on-site testing) to ensure that the new Organisation is successfully configured within the existing Authorities domain and/or Multi-Org framework.

2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)
5)Additional information about lots

Lot No: 4 Lot title: Project and Programme Management

1)Short description

Suppliers are sought which can emphatically demonstrate their capabilities and methodologies for the management of large scale software solution implementation and migration/transition projects (including the provision of comprehensive advice and compliance/standards regime to aid successful completion of such projects). Other key features include: — Management of Implementation and Upgrade Projects for individual and Multi-Organisations, (both current new Clients), including the provision of advice, guidance and management support to local Organisation Project Boards — All Project Management should be to a recognised standard (ie; Prince2 or other industry recognised best-practice methodologies) — Management of pre-scheduled and ad-hoc Projects as and when required. — Support services for individual programme elements of the Authorities development and service programmes as and when required (e.g.; multiple synchronised projects, overarching programme of new training syllabus and delivery etc..) — Offer Quality Assurance guidance and advise on business / service standards review, measurement and optimisation; This will involve working with Consortium Organisations and other NHS, Local Authorities, and other Public Sector and Auditing Bodies — Offer Programme Management support for all proposed new product or enhancement development work, testing and specific Development Planning for planned Client upgrades to be implemented. Projects and Programme Management will be fundamentally associated with the implementation/upgrade of solutions to new and existing organisations (including Applications and Reporting Solutions within the context of the Authorities Templates). Project and Programme Management will also be linked with the System Provider to ensure the optimum configuration of Applications and Database to ensure maximum performance and efficiency and to ensure that any additional applications or organisations added are harmonised and not detrimental to the existing solutions.

2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)
5)Additional information about lots

Lot No: 5 Lot title: Solution Optimisation (including Reporting Development)

1)Short description

NEPSSG require the provision of specialist consultancy and advisory services (more focused at refinement rather than basic implementation support which is covered via Lot-1 requirements); Specifically this includes Continuous Improvements via Business Solution Reviews/Benefits Realisation Optimisation, Benefits Realisation Management/Process Improvements/System & Database Optimisation Recommendations/Change Management, relating to (but not necessarily limited to) the following elements: — Business Solution Reviews (including Health Checks, Business Opportunity Reviews, Benchmarking Services and Stakeholder Optimisation Workshops) — Business Benefits Management & Realisation including Business Analysis, Business Case Development, Benefit Realisation Planning & Tracking. — Ongoing Business Process Improvement, (including Business Analysis, Business Process Mapping, Business Process Design and Business Process Re-engineering). — Optimisation of Oracle E-Business Suite as an homogeneous entity (including Business Benefits Management, Benefit Realisation Reports, VfM Tracking, Business Case Development etc..) — Specific work on Reporting Development and Testing (including other related System Outputs) — Change Management Optimisation, (including Change Strategy/Change Methodology Consultancy, Stakeholder Engagement and Communications improvement and Closure Reports). — Individual Client Analysis (including deep-dive analysis/audit if requested plus Business Solution Reviews, System Health-Checks, Business Opportunity Reviews and Benchmarking).

2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)
5)Additional information about lots

Lot No: 6 Lot title: Specialist Professional Services (including Audit and Quality Assurance)

1)Short description

NEPSSG require the provision of specialist consultancy to support Quality Assurance and Audit services (typically applied in implementation situations hence separated from Lot-1 requirements); Specifically this includes (but not necessarily limited to) the following elements: — Provision of Quality Assurance and guidance consultancy plus written policies and materials, which shall be kept updated from time-to-time and audited for compliance at least annually — Optimisation of Service Standards, which will involve working closely with NEP plus a wide variety of Public Sector organisations, (including NHS, Local Authorities and Auditing Bodies). — Provide specialist consultancy to help NEP and Clients prepare for scheduled and ad-hoc Audits (typically by independent external organisations) — Develop quality guidance relating to ‘SAAS’ (Software-As-A-service) — Provision of Forensic Audit Services of ORACLE based e-Business solutions and related paperwork (capable of being recognised/acknowledged by independent 3rd Party Audit Organisations and/or Crown-Prosecution-Service.

2)Common procurement vocabulary (CPV)

72000000

3)Quantity or scope

4)Indication about different date for duration of contract or starting/completion

Duration in months: 48 (from the award of the contract)
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

competitive dialogue

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3
Objective criteria for choosing the limited number of candidates: Bidders must pass all the Pass/Fail Requirements and achieve a pass score of 50 % on Section 7 of PQQ.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 25.3.2016 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

21.4.2016 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

11.5.2016

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

21.3.2016

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