IT Support Services Tender London
The services being tendered cover 1st, 2nd and 3rd level support to City Lit’s three locations and include, but are not limited to, desktop, laptop, server, network and environment support; on-site help desk provision; data and disaster recovery; hardware maintenance including builds and/or re-builds.
UK-London: Computer support services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
City Literary Institute
1-10 Keeley Street
For the attention of: Peter Meehan
WC2B 4BA London
Telephone: +44 2074922581
General address of the contracting authority: http://www.citylit.ac.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
Body governed by public law
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
IT Support Services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: London, United Kingdom
NUTS code UKI1
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
The City Literary Institute (City Lit) is a further education establishment based in central London which primarily provides adult education. City Lit is a company limited by guarantee and is a registered charity. It has been providing quality part-time courses for adults in the heart of London for 90 years. Today it attracts 40 000 students a year who choose up to 4 000 different courses.
City Lit is based in a purpose designed building extending over 8 floors with two smaller operations facilities nearby. It continues to grow its use of IT and information learning technologies and wishes to appoint a single IT supplier to work in partnership to support and develop its IT services. City Lit originally outsourced its IT support services in 2000 and the contract was renewed in 2006 following a competitive OJEU procurement. The current contract expires in September 2013 and is hereby being re-tendered.
The services being tendered cover 1st, 2nd and 3rd level support to City Lit’s three locations and include, but are not limited to, desktop, laptop, server, network and environment support; on-site help desk provision; data and disaster recovery; hardware maintenance including builds and/or re-builds, repair and replacement / deployment; change administration and implementation; problem management and preventative maintenance; asset management; third party management; 2nd level support for e.g projectors, CCTV, printers; and capacity, availability, antivirus and security management plus planning and support for ongoing developments and stratergy.
4 staff currently provide the on-site service and the Transfer of Undertakings (Protection of Employment) Regulations (TUPE) are expected to apply to the re-tender in the event that the incumbent supplier is not successful.
II.1.6)Common procurement vocabulary (CPV)
72610000, 72510000, 72540000, 72710000, 72910000, 50300000
II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
Estimated value excluding VAT:
Range: between 1 000 000 and 2 500 000 GBP
II.2.2)Information about options
Description of these options: City Lit may extend the initial term for a period of up to 2 years (24 months).
Provisional timetable for recourse to these options:
in months: 51 (from the award of the contract)
II.2.3)Information about renewals
This contract is subject to renewal: yes
Number of possible renewals: Range: between 001 and 010
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 51 (from the award of the contract)
II.3)Duration of the contract or time limit for completion
Duration in months: 60 (from the award of the contract)
Section III: Legal, economic, financial and technical information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
A performance bond and/or parent company guarantee may be required. The details will be confirmed in the tender documents.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
No significant requirements. Details will be confirmed in the tender documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Tenders will only be accepted from a single contracting entity.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Details will be set out in a Pre Qualification Questionnaire (PQQ) which is available to all parties who wish to respond to this contract notice. The PQQ can be obtained from the main contact identified in I.1 up to and until the date specified in IV3.4. Completed PQQs must be emailed to the main contact identified in I.1 by 12.00 noon on Monday, 11th March 2013. Further details on submission requirements will be set out in the PQQ. It is the responsibility of the tenderer to ensure they request the PQQ in sufficient time to meet the response deadline. Only tenderers who submit a response to the PQQ will be considered for subsequent phases of this procurement. Selection of tenderers for subsequent phases of the procurement will be in line with current Public Contracts (Amendment) Regulations 2009.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Details will be set out in the PQQ as per III.2.1
Information and formalities necessary for evaluating if the requirements are met:
Details will be set out in the PQQ as per III.2.1
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no
Section IV: Procedure
IV.1)Type of procedure
IV.1.1)Type of procedure
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 2: and maximum number 6
Objective criteria for choosing the limited number of candidates: Details will be set out in the PQQ as per III.2.1.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
11.3.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published: 5 to 7 years
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
The number of operators to be invited to tender are subject to pre-qualification in line with III.2.1. City Lit reserves the right not to award any contract and to terminate the procurement at any stage. Further, as the PQQ and subsequent Invitation to Tender do not constitute any form of instruction, City Lit accepts no responsibility for any costs in relation to preparation of submission of tenders. Additionally, City Lit is a public authority under the Freedom of Information Act 2000 (the “Act”). As part of its duties under the Act, City Lit may disclose information to a person making a request unless the information is covered by an exemption under the Act and City Lit considers that the public interest in maintaining the exemption outweighs the public interest in disclosing it. Parties should state in their submissions whether or not they consider the information supplied, if disclosed to a third party, would be predjudicial to their commercial concerns, and, if so, the reasons for such a view. These views will be taken into consideration by City Lit when deciding whether to disclose information.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: City Lit will incorporate a standstill period at the point that information on the award of the contract is communicated to tenderers. The standstill period, which will be for a period of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
The Public Contract Regulations provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:25.1.2013