IT Support Tender London

IT Support Tender London

1) Second and third level support for software and appropriate hardware. 2) Network management.
3) Involvement in IT infrastructure implementation projects.

United Kingdom-London: Computer support services

2016/S 030-048427

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

EastendHomes
3 Resolution Plaza, Spitalfields
Contact point(s): see Annex A for contact details
For the attention of: Sandra Ward, the main contact should be with John Stuttard
E1 6PS London
UNITED KINGDOM
Telephone: +44 2075174720
E-mail: sandra.ward@eastendhomes.net

Internet address(es):

General address of the contracting authority: www.eastendhomes.co.uk

Further information can be obtained from: Stuttard Davies Limited
11 Appleby Green
For the attention of: John Stuttard
HG5 9NE Knaresborough
UNITED KINGDOM
Telephone: +44 7968757342
E-mail: john.stuttard@johnstuttardpartnership.co.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Stuttard Davies Limited
11 Appleby Green
For the attention of: John Stuttard
HG5 9NE Knaresborough
UNITED KINGDOM
Telephone: +44 7968757342
E-mail: john.stuttard@johnstuttardpartnership.co.uk

Tenders or requests to participate must be sent to: Stuttard Davies
11 Appleby Green
For the attention of: John Stuttard
HG5 9NE Knaresborough
UNITED KINGDOM
Telephone: +44 7968757342
E-mail: john.stuttard@johnstuttardpartnership.co.uk

I.2)Type of the contracting authority

Regional or local agency/office

I.3)Main activity

Housing and community amenities

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

The supply of IT Support and Hosting Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: 3 Resolution Plaza, Spitalfields
London, E1 6PS.

NUTS code UKI12

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The supply of IT Support and Hosting Services, the main activities being:
1) Second and third level support for software and appropriate hardware.
2) Network management.
3) Involvement in IT infrastructure implementation projects.
4) Onsite presence up to 1 day per week.
5) Use of the successful supplier’s help desk system which all parties will use.
6) Manage and update IT policies and procedures.
7)Support for Orchard Housing Management system.

II.1.6)Common procurement vocabulary (CPV)

72610000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The contract will be for a 3 year term with a possible yearly extension for each of the following 2 years.
Estimated value excluding VAT: 250 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Starting 30.11.2016. Completion 29.11.2019

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

A performance bond or guarantee may be required.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

All prices quoted in this tender must be pounds sterling.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The Contracting Authority reserves the right to require groups of suppliers to take a particular form or to require one party to undertake primary liability or to require that each party undertakes joint and several liability.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Information and formalities necessary for evaluating if requirements are met: a) is bankrupt or is being wound up, where his affairs are administered by the court, where he has entered into an arrangement with creditors, where he has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations; b) is the subject of proceedings for a declaration of bankruptcy, for an order for compulsory winding up or administration by the court or of an arrangement with creditors or of any similar proceedings under national laws and regulations: c) has been convicted by a judgement which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct d) has been guilty of grave professional misconduct proven by any means which the contracting authorities can demonstrate; e) has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority; f) has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority; g) is guilty of serious misrepresentation in supplying the information required under this Section or has not supplied such information; h) has been the subject of a conviction for participation in a criminal organisation, as defined in Article 2(1) of Council Joint Action 98/733/JHA; i) has been the subject of a conviction for corruption, as defined in Article 3 of the Council Act of 26 May 1972 and Article 3(1) of Council Joint Action 98/742/JHA3 respectively; j) has been the subject of a conviction for fraud within the meaning of Article 1 of the Convention relating to the protection of financial interests of the European Communities; k) has been the subject of a conviction for money laundering, as defined in Article 1 of Council Directive 91/308/EEC of 10 June 1991 on prevention of the use of the financial system for the purpose of money laundering.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Information and formalities necessary for evaluating if requirements are met: Minimum level(s) of standards possibly required (if applicable): a) appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance; b) the presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established; c) a statement of the undertaking’s overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last three financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as information on these turnovers is available.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Information and formalities necessary for evaluating if requirements are met: Minimum level(s) of standards possibly required (if applicable): a) a list of the customers where IT Support services are being delivered b) details of manpower including numbers, background and experience of staff. Also number of support staff to customers over the last three years; c)education and vocational qualifications of staff d) quality management approach and techniques. Supplier must have hosting capabilities. In the future suppliers must have the ability to provide server and data capacity rather than buying new equipment.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 5: and maximum number 8
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 11.3.2016
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

18.3.2016

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

1.4.2016

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

EastendHomes Limited
3 Resolution Plaza, Spitalfields
E1 6PS London
UNITED KINGDOM
Internet address: www.eastendhomes.org.uk

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

EastendHomes Limited
3 Resolution Plaza, Spitalfields
E1 6PS London
UNITED KINGDOM
Internet address: www.eastendhomes.org.uk

VI.5)Date of dispatch of this notice:

10.2.2016

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