London Borough of Newham Healthwatch Contract
LBN welcomes bids from providers with a proven track record of providing Healthwatch or similar statutory services.
United Kingdom-London: Health and social work services
Section I: Contracting authority
I.1)Name and addresses
1000 Dockside Road
NUTS code: UKI41
I.4)Type of the contracting authority
Section II: Object
LB Newham — Healthwatch and NHS Complaints Advocacy
II.1.2)Main CPV code
II.1.3)Type of contract
Health Watch Newham (HWN) and NHS Complaints Advocacy are both statutory services, which the London Borough of Newham (LBN) are procuring as a joint contract with one provider. The contract will be for a period of 3 years commencing 1.4.2019, with a value of no more than 165 000 GBP per year. LBN welcomes bids from providers with a proven track record of providing Healthwatch or similar statutory services that also have the potential to exceed the non-statutory requirements of the service specification.
II.1.6)Information about lots
II.2.3)Place of performance
London Borough of Newham
II.2.4)Description of the procurement:
Health Watch Newham (HWN) and NHS Complaints Advocacy services are open to all Newham residents with no exceptions. London Borough of Newham (LBN) are seeking a provider to manage both statutory services as a joint contract and be a “critical friend” to the diverse community of Newham. The successful bidder (the Provider) will ensure a “High Street” presence that is accessible to all customers. The provider will ensure customers can make contact by phone, email, in person, through HWN web site and be open and available during office hours.
As part of their tender submissions bidders shall determine the staffing level and composition necessary to deliver the 2 statutory services according to the requirements outlined in the specification. LBN require that there is a dedicated Advocate to manage the NHS Complaints Advocacy element of the contract. The Provider shall build a working partnership with Healthwatch England.
The provider shall also have the potential to exceed the statutory requirements such as enter and view and sign-posting and deliver non statutory requirements that add value for the residents of Newham. All bids will be evaluated for award on the basis of 70 % Price, 30 % Quality.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.7)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
VI.5)Date of dispatch of this notice: