Managed IT Services Tender for Post Office

Post Office IT services – service integrator and service desk. As part of its organisational transformation and separation from Royal Mail Group (RMG), Post Office Limited (Post Office) intends to procure the full range of managed IT services supporting both its administrative and customer facing environments (e.g. branch, web).

UK-London: IT services: consulting, software development, Internet and support

2012/S 75-123885

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Post Office Limited
148 Old Street
Contact point(s): IT & Change Transformation Programme – IT Supplier Procurement
For the attention of: Peter Croft
EC1V 9HQ London
UNITED KINGDOM
E-mail:

Internet address(es):

General address of the contracting authority: http://www.postoffice.co.uk

Electronic access to information: http://www.royalmailgroup.com/our-suppliers/contract-opportunities

Electronic submission of tenders and requests to participate: http://www.royalmailgroup.com/our-suppliers/contract-opportunities

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Other: Postal Authority

I.3)Main activity

Other: UK Postal Administration Services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Post Office IT services – service integrator and service desk.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

As part of its organisational transformation and separation from Royal Mail Group (RMG), Post Office Limited (Post Office) intends to procure the full range of managed IT services supporting both its administrative and customer facing environments (e.g. branch, web).
The service integrator and service desk function will provide assurance and operational management of end-to-end IT services alongside providing first line support.
It will perform service management and service integration to combine and manage the technical services provided by the delivery tower contractors for the functions of workplace; Networks; and applications, infrastructure and data centres.
— The workplace function provides end user computing (EUC) services,
— The networks function provides IT networks services,
— The applications, infrastructure and data centres function provides the hardware, software and premises which support centralised hosted applications, the storage and processing capacity to support other applications or functions, and application development and maintenance services.
The service integrator function and the service desk function have been combined to ensure that a single provider will act as the first line of support and management for questions, incidents and problems, as well as having the end-to-end operational accountability for the delivery of each IT Service.
The Service Integrator and Service Desk function supplier may also be asked to offer resource augmentation to the Post Office IT & Change organisation to provide knowledgeable and skilled resources to support the delivery of transformation programmes and projects.
The initial period of contract is 48 months with effect from service commencement and with two options to extend the contract for a period of 12 months each.

II.1.6)Common procurement vocabulary (CPV)

72000000, 72100000, 72200000, 72220000, 72221000, 72223000, 72224000, 72225000, 72226000, 72227000, 72228000, 72246000, 72253000, 72253100, 72266000, 72300000, 72400000, 72500000, 72600000, 72800000, 79400000, 79510000, 64214200, 79620000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Estimated value excluding VAT:
Range: between 20 000 000,00 and 100 000 000,00 GBP

II.2.2)Information about options

Options: yes
Description of these options: The initial period of contract is 48 months with effect from service commencement and with two options to extend the contract for a period of 12 months each.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 72 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

A performance bond or parent company guarantee or other form of security may be required depending upon the organisation’s financial stability as set out in the contract documents.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

To be detailed in the contract documents.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Requests to participate will be accepted from groupings of economic operators (consortia). In the event of a successful consortium bid the contracting authority may specify that the consortium takes a particular legal form and/or require that a single consortium member takes primary liability or that each member undertakes joint and several liability irrespective of the legal form adopted. Where a subsidiary company is used the ultimate parent company may be required to provide a guarantee in respect of the performance of the contract by the subsidiary before acceptance.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please refer to the PQQ.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please refer to the PQQ.
Minimum level(s) of standards possibly required:
Please refer to the PQQ.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

competitive dialogue

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 4: and maximum number 6
Objective criteria for choosing the limited number of candidates: Please refer to the PQQ. The minimum and maximum figures relate to the number of operators who will be invited to participate in the dialogue stage.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes

IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2012/S 058-094733 of 23.3.2012

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 9.5.2012 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

14.5.2012 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Please read ALL of the following information carefully.
1. Expression of Interest (EOI) – please ensure that you submit an EOI promptly so that your details can be populated in the Royal Mail Group Electronic Sourcing system (E-Sourcing). This is a necessary first step in order for you to be able to respond to the PQQ.
2. To formally submit an EOI you must firstly download the Applicant Details Spreadsheet (Excel file) located on the Royal Mail Group Website at: http://www.royalmailgroup.com/our-suppliers/contract-opportunities

3. The Applicant Details Spreadsheet should be completed with the details of your organisation. The spreadsheet format should not be amended in any way. Mandatory information required to be added to the spreadsheet is: Organisation name; Contact Telephone Number for your organisation; First name of the person who will complete the PQQ; Surname of the person who will complete the PQQ; Contact number for the person who will complete the PQQ; Email address of the person who will complete the PQQ. Please also complete as much of the non-mandatory information as possible.
4. Following completion of your Applicant Details Spreadsheet, please email the spreadsheet to the contact detailed in Section I.1.
5. You will THEN be sent information on how to access the PQQ. The PQQ will be managed using the RMG Electronic Sourcing System (E-sourcing).
6. The PQQ is accessed via E-Sourcing. You will need to receive 2 emails in order to participate. Once you have submitted your completed Applicant Details Spreadsheet, you will be provided with your FIRST email (within 48 hours Monday – Friday) which is a log-on to E-Sourcing. These log-on details shall arrive via RMG@frictionless.com and headed Royal Mail Group RFX (please do not email this site unless instructed to do so). On receipt of your log-on information, you will then be sent a SECOND email (within 24 hours Monday to Friday) from RMG@frictionless.com or RMG, inviting you to participate in the PQQ ‘Post Office IT Services – service integrator and service desk’. It is at this point that you will be able to fully access the PQQ and start to complete it.

7. The PQQ will close as noted in IV.3.4.
Please note:
Your log-on will not be activated until you are formally invited to participate, so please do not try to log-on BEFORE you are invited to do so, since your access will be denied.
Section III.2 – Requests to participate must be made by supplying all of the information which is set out in the PQQ.
This information must be supplied by the date and time specified in IV.3.4 above allowing sufficient time for the registration process to be completed.
The Contracting Authority may require suppliers to supplement or clarify the information submitted in the PQQ and may also undertake its own audit of the supplier to verify the information provided.
Any agreement entered into will be considered a contract made in England according to English law and will be subject to the exclusive jurisdiction of the English courts.
Post Office is not liable for any costs incurred by those expressing an interest in tendering for this contract opportunity.
Post Office reserves the right to terminate the procurement process (or part of it), to change the basis of and the procedures for the procurement process at any time, or to procure the contract by alternative means if it appears that the contract can be more advantageously procured by alternative means.
The most economically advantageous or any tender will not automatically be accepted.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Any appeal in relation to this procurement should be addressed to the contact point at I.1 above

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Any appeal in relation to this procurement should be addressed to the contact point at I.1 (above).

VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

13.4.2012