Managed Services Provider for Wide Area Network

Managed Services Provider for Wide Area Network

To manage and support the Communication & Information Systems for CRFCA Head Office staff.

Contract summary

Industry

    • Networks – 32400000
    • Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment – 50300000
    • Hardware consultancy services – 72100000

Location of contract

Any region

Value of contract

£1.0m

Published date

18 January 2019

Closing date

05 March 2019

Contract start date

01 January 2020

Contract end date

31 December 2025

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

 

Description

CRFCA is seeking to appoint a Managed Services Provider (MSP) to manage and support the Communication & Information Systems for CRFCA Head Office staff; for the 13 Reserve Forces’ and Cadets’ Associations (RFCAs); the approximately 55 County Army Cadet Force organisations (ACF); and their users. Please see attcahed CRFCA ITT v1.2pdf, for the main ITT document.

The service will also support CRFCA’s obligation to deliver their Service Level Agreement (SLA) commitment to the UK Ministry of Defence (MOD).
The IT systems to be supported include a data centre in Aldershot, with back up facilities in a CRFCA owned data centre in London; core systems including “Project Haldane 2” (PH2); local area networks; firewalls and local IT systems in the RFCAs and around 1000 mobile devices, consisting of laptops, mobile phones, printers, etc. The MSP will also be responsible for support of the Wide Area Network (WAN) that is provided under Lot 2.

About the buyer

Contact name

Paul Hocking

Address

2-3 Blotts Barn
Brooks Road
WELLINGBOROUGH
NN9 6NS
England

Email

crfca@exceeding.uk.com

 

Other information

Linked Notice

CRFCA_ITT 1.0

Attachments

Appendix A_CRFCA Supplier Questionnaire MPS_V1.0

Appendix A_CRFCA Supplier Questionnaire MPS_V1.0.docx

Appendix B_CRFCA Supplier Questionnaire WAN_V1.0

Appendix B_CRFCA Supplier Questionnaire WAN_V1.0.docx

Appendix C part 1_ServiceCatalogue v1.0

Appendix C part 1_ServiceCatalogue v1.0.pdf

Appendix C part 2 _ServiceCatalogue

Appendix C part 2 _ServiceCatalogue.jpeg

Appendix C part 3_ServiceCatalogue

Appendix C part 3_ServiceCatalogue.jpeg

Appendix D Equipment List v1.0

Appendix D Equipment List v1.0.pdf

Appendix E Users and Sites v1.0

Appendix E Users and Sites v1.0.pdf

Appendix F -Last 12 Months Call Volumes v1.1

Appendix F -Last 12 Months Call Volumes v1.1.pdf

Appendix G MSP SLAs v1.0

Appendix G MSP SLAs v1.0.pdf

Appendix H_Catalogue v1.0

Appendix H_Catalogue v1.0.pdf

Appendix I_Cost Template_MSP_Lot 1 v1.0

Appendix I_Cost Template_MSP_Lot 1 v1.0.xlsx

Appendix J_part 1 Network sites list WANv1.1

Appendix J_part 1 Network sites list WANv1.1.pdf

Appendix J_part2 WAN Network Diagram v1.0

Appendix J_part2 WAN Network Diagram v1.0.pdf

Appendix K_Cost Template_WAN_Lot 2 v1.0

Appendix K_Cost Template_WAN_Lot 2 v1.0.xlsx

Appendix L – MSP Response Document v1.0

Appendix L – MSP Response Document v1.0.xlsx

Appendix M – WAN Response Document v1.0

Appendix M – WAN Response Document v1.0.xlsx

CRFCA ITT v1.2

CRFCA ITT v1.2.pdf

CRFCA_Clarification Questions

CRFCA_Questions & Answers_V3.0.pdf

 

How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.