Managing Operator Services for The Forth Bridge Experience

Managing Operator Services for The Forth Bridge Experience

The tender for the bridge operator will relate to both north and south end operations including the visitor centre, the elevator experience, the bridge walk/climb, all catering and retail and exhibition space.

United Kingdom-London: Commercial property management services

2014/S 234-412121

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Network Rail Infrastructure Limited
1 Eversholt Street
Contact point(s): National Supply Chain — Procurement
For the attention of: Robert Baker
NW1 2DN London
UNITED KINGDOM
Telephone: +44 7711601350
E-mail: robert.baker3@networkrail.co.uk

Internet address(es):

General address of the contracting authority: http://www.networkrail.co.uk

Address of the buyer profile: http://www.networkrail.co.uk

Electronic access to information: http://www.forthbridgeexperience.com

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Other: Transportation

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Managing Operator Services for The Forth Bridge Experience.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 14: Building-cleaning services and property management services
Main site or location of works, place of delivery or of performance: UKM25-Edinburgh, City of.
NUTS code

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Network Rail is planning to develop the ‘Forth Bridge Experience’ visitor experience which is comprised of a direct elevator access to a viewing area at the top of the bridge to the North end of the Bridge and accessed via a state of the art visitor centre and a Bridge Walk starting from the South Queensferry end.
The tender for the bridge operator will relate to both north and south end operations including the visitor centre, the elevator experience, the bridge walk/climb, all catering and retail and exhibition space. A tender for building design services has been let separately as will the Construction Works and the successful bidder will work with the appointed design team.

II.1.6)Common procurement vocabulary (CPV)

70332200, 79956000, 70330000, 43321000, 55520000, 77314000, 79340000, 79341000, 79341200, 79341400, 79342000, 79342200, 79342300,79410000, 79415200, 79416000, 79950000, 79951000, 79952000, 79990000, 79993000, 79993100, 92331200, 92521000, 92521100, 98110000,98111000, 98113000, 98351000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The Stage 1 input will provide market leading intelligence to inform the design of the Visitor Centre (North Side) and Bridge Walk Reception Centre (South Side) to maximise utilisation and ensure that the visitor experience meets and exceeds expectations. This will cover the following key outputs:
— Overall, creating an exceptional visitor experience by ensuring that it is visitor focussed and offers an outstanding experience. This includes communication methods, photo-points, commercial and reception centre fit out and services.
— Providing operational planning input into the shell and core building design process.
— Operator input into the Bridge Walk route, visitor reception facilities visitor experience design and fit-out of all aspects of the elevator experience and the visitor centre.
— Operational planning to inform the business plan and design development process.
— Support to the Market research to build on previously available intelligence to inform the design of the visitor experience.
— Support Network Rail in the development of the business plan.
The Stage 2 services will be for the provision of the on-going management and operation of the Visitor Attraction including:
— Development of all operational procedures.
— Operational commissioning.
— Provision of all pre-opening management services including, pre-launch marketing and promotion (including local and national PR), brand development, staff recruitment, financial planning, setting up retail and catering services, corporate events planning and marketing etc.
— Operation of the Bridge Walk and elevator/visitor centre.
— Provision of all management services.
— All marketing and PR activities.
The tender for the bridge operator will relate to both north and south end operations including; the Bridge Walk reception centre (South side) the visitor centre (north side), the panoramic elevator experience, the bridge walk, catering, retail and exhibition spaces.
It is planned that the Bridge Walk at the south end of the bridge will open in early 2016, with the reception centre as the starting point for the Walk. The elevator, viewing platform and visitor centre to the north end of the bridge will open early in 2017.
As detailed within II.2.2, this Contract will be let as a single Contract with 2 separate stages. Stage 1 will comprise the consultancy support in relation to the development of the experience only including the provision of advice and support in relation to the design, areas, access and egress, circulation, safety requirements and all other elements to create a world class visitor experience. The second Stage of the Contract will be the operation and management of the facility for a period of up to 10 years.
Progression from Stage 1 to Stage 2 shall be subject formal written instruction from Network Rail which shall be based upon reaching agreement over the terms of the operation and following obtaining all necessary approvals as required to carry out the operation of the Experience. There will also be a Contract ‘break’ at 5 years which will give Network Rail the right to terminate the agreement at that date.
Estimated value excluding VAT:
Range: between 2 500 000 and 30 000 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: The Contract will be let as a single Contract with 2 separate stages.
Stage 1 will comprise the consultancy support in relation to the development of the experience only including the provision of advice and support in relation to the design, areas, access and egress, circulation, safety requirements and all other elements to create a world class visitor experience.
The second Stage of the Contract will be the operation and management of the facility for a period of up to 10 years.
Progression from Stage 1 to Stage 2 shall be subject formal written instruction from Network Rail which shall be based upon reaching agreement over the terms of the operation and following obtaining all necessary approvals as required to carry out the operation of the Experience. There will also be a Contract ‘break’ at 5 years which will give Network Rail the right to terminate the agreement at that date.
The commercial aspects of the Contract will be agreed but Network Rail are proposing to pay for the core services and agree a share of the profit generated based upon the operators management of the facility and the customer experience although alternative solutions will be considered.

II.2.3)Information about renewals

This contract is subject to renewal: yes

II.3)Duration of the contract or time limit for completion

Starting 1.4.2015. Completion 31.3.2027

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

A parent company guarantee or performance bond will be required from the successful Operator depending upon their organisational structure and legal formation.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

The services will be paid for by Network Rail with a share of the profit created by the services being retained by the successful Operator. The incoming Operator will specify all specific requirements for the performance of the Services.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

As stated in the PQQ and/or Tender documents.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: The Forth Bridge and associated repairs and maintenance will remain the responsibility of Network Rail and the Operator will be required to obtain the necessary approvals to comply with all current processes and procedures within Network Rail.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The Operator must demonstrate compliance with all current legislation and demonstrate clear ethical policies and principles in addition to a clear safety culture.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Operators should be of sound financial standing. This will be assessed as part of the Pre-qualification questionnaire using the financial accounts and an independent financial assessment tool (MINT Global).

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Technical capability will be assessed based upon previous experience as part of the Pre-qualification questionnaire and as demonstrated resource and competence as part of the tender.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

competitive dialogue

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 6
Objective criteria for choosing the limited number of candidates: As detailed within the PQQ documentation.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

4030079

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 31.12.2014 – 12:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

31.12.2014 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published: 10 years.

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The Stage 1 input will provide market leading intelligence to inform the design of the Visitor Centre (North Side) and Bridge Walk Reception Centre (South Side) to maximise utilisation and ensure that the visitor experience meets and exceeds expectations. This will cover the following key outputs:
— Overall, creating an exceptional visitor experience by ensuring that it is visitor focussed and offers an outstanding experience. This includes communication methods, photo-points, commercial and reception centre fit out and services.
— Providing operational planning input into the shell and core building design process.
— Operator input into the Bridge Walk route, visitor reception facilities visitor experience design and fit-out of all aspects of the elevator experience and the visitor centre.
— Operational planning to inform the business plan and design development process.
— Support to the Market research to build on previously available intelligence to inform the design of the visitor experience.
— Support Network Rail in the development of the business plan.
The Stage2 services will be for the provision of the on-going management and operation of the Visitor Attraction including:
— Development of all operational procedures.
— Operational commissioning.
— Provision of all pre-opening management services including, pre-launch marketing and promotion (including local and national PR), brand development, staff recruitment, financial planning, setting up retail and catering services, corporate events planning and marketing etc.
— Operation of the Bridge Walk and elevator/visitor centre.
— Provision of all management services.
— All marketing and PR activities.
The tender for the bridge operator will relate to both north and south end operations including; the Bridge Walk reception centre (South side) the visitor centre (north side), the panoramic elevator experience, the bridge walk, catering, retail and exhibition spaces.
It is planned that the Bridge Walk at the south end of the bridge will open in early 2016, with the reception centre as the starting point for the Walk. The elevator, viewing platform and visitor centre to the north end of the bridge will open early in 2017.
VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

See VI.4.2
UNITED KINGDOM

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Network Rail will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
The Public Contract Regulations 2006 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

30.11.2014

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