Master Data Management Technology Solution to Northamptonshire County Council

Master Data Management Technology Solution to Northamptonshire County Council

The objective of this project is to select, procure and implement a solution that will allow these disparate data sources to be treated as one – without the need for a more traditional data warehouse solution. Request for Interest email address below.

UK-Northampton: Data management services

2013/S 016-023036

Prior information notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Northamptonshire County Council
John Dryden House, 1st Floor, 8-10 The Lakes
Contact point(s): Business Intelligence and Performance Improvement (BIPI)
For the attention of: Anthony Garvin
NN4 7YD Northampton
UNITED KINGDOM
Telephone: +44 1604364126
E-mail: agarvin@northamptonshire.gov.uk

Internet address(es):

General address of the contracting authority: www.northamptonshire.gov.uk

Further information can be obtained from: The above mentioned contact point(s)

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II.B: Object of the contract (Supplies or services)

II.1)Title attributed to the contract by the contracting authority:
Master Data Management (‘MDM’) Technology Solution to Northamptonshire County Council for its Single Point of Data for Customers (‘SPDC’) Requirement
II.2)Type of contract and place of delivery or of performance
Service category No 7: Computer and related services
NUTS code UKF23
II.3)Information on framework agreement
II.4)Short description of nature and quantity or value of supplies or services:
Northamptonshire County Council (‘NCC’) is looking for a Supplier for a Master Data Management (‘MDM’) technology solution designed to provide a solution for its Single Point of Data for Customers (‘SPDC’) requirement.
Records of NCC customers and key data relating to them are held in a number of “line of business systems”. With the exception of a number of point-to-point interfaces designed to enable specific transactional processes, these systems work in isolation from each other. This has resulted in discrete “data islands” – with no effective relationship between them. This means that NCC does not have to ability to see all aspects of a customer across services and time.
The objective of this project is to select, procure and implement a solution that will allow these disparate data sources to be treated as one – without the need for a more traditional data warehouse solution. The solution should be sufficiently flexible to allow implementation for business systems that employ a wide range of technical architectures and scalable to allow the initial implementation to be extended to include additional business systems without significant rework of the solution already delivered.
It is anticipated that the initial implementation of the solution will span the data held within the following line of business systems:
— OLM Ltd’s CareFirst Solution (Adults and Children Social Care Case Management),
See http://www.olmgroup.com/systems/what-we-do/case-management.aspx
— Capita’s ONE Solution (Education & related support services),
See http://www.capita-one.co.uk/our-solutions/one-platform-0
— Capita’s E-Start Solution (Children’s Centres),
See http://www.capita-one.co.uk/our-products/estart
— CRM (Microsoft Dynamics CRM Solution, NCC’s Customer Contact Centre CRM application)
See http://www.microsoft.com/en-gb/dynamics.
Successful delivery of this project will provide the capability to actively manage the relationship of customer data across line of business systems and to enable it to be treated as a single data source for the purposed of business management and development.
A Request for Information (‘RFI’) has been issued to help NCC outline costs to design and implement an appropriate solution. Suppliers interested in completing in this RFI are invited to register their interest via email to AGarvin@northamptonshire.gov.uk, providing company and main contact details. An RFI document, which explains the process in more detail along with the questions for completion and submission by 17:30 on Friday 15.3.2013, will then be issued.
This RFI will be managed in an open and transparent manner to maximise the possible benefits. Participation or non-participation in this exercise will not disadvantage or affect any supplier’s ability to participate in any future procurement activity, should NCC decide to progress to procurement phase.
NCC will not enter into a contract based solely on the responses to this PIN and no information contained in this document or in any communication made in connection with it, shall be relied upon as constituting a contract, agreement or representation that any contract shall be offered in accordance with this PIN.
II.5)Common procurement vocabulary (CPV)

72322000, 72227000, 48611000, 48612000

II.6)Scheduled date for start of award procedures
II.7)Information about Government Procurement Agreement (GPA)
II.8)Additional information:
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.2)Conditions for participation
III.2.1)Information about reserved contracts

Section VI: Complementary information

VI.1)Information about European Union funds
VI.2)Additional information:
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
VI.3)Information on general regulatory framework

VI.4)Date of dispatch of this notice:19.1.2013

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