Merchant Acquiring Services for Transport for London
The services provided under the contract may be expanded in the future to allow for the services to be provided in taxis and private hire.
United Kingdom-London: Banking and investment services
Contract notice – utilities
Section I: Contracting entity
I.1)Name, addresses and contact point(s)
Transport for London (Commercial Services)
Windsor House 42- 50 Victoria St.
SW1H 0TL London
General address of the contracting entity: www.tfl.gov.uk
Address of the buyer profile: www.tfl.gov.uk
Electronic access to information: https://eprocurement.tfl.gov.uk/
Electronic submission of tenders and requests to participate: https://eprocurement.tfl.gov.uk/
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting entity:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 6: Financial services a) Insurances services b) Banking and investment services
NUTS code UK
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s):
II.1.6)Common procurement vocabulary (CPV)
II.1.8)Information about lots
II.2.1)Total quantity or scope:
1) Process large volumes of transactions carried out with payment cards issued by the main payment card issuers through customer present, card activated terminals, card not present (telesales and internet domains);
2) Provide a system which can be integrated with TfL’s existing infrastructure and is able to process retail model transactions in accordance with the payment transaction processing rules;
3) Confirm willingness to work with TfL to provide (and build if necessary) a system which can be integrated with TfL’s existing infrastructure and interfaces (based on ISO protocol) with TfL’s existing system to process contactless transit transactions in accordance with the variable fare transit transaction model (details will be provided at tender stage);
4) Provide payment terminals to part of the Transport for London estate;
5) Provide support links for speedy authorisation of transactions and collection of transaction data;
6) Provide a high-quality of service in the area of operational efficiency and technical input;
7) Provide T + 1 settlement of funds through a well developed system of electronic banking and reporting services.
The services provided under the contract may be expanded in the future to allow for the services to be provided in taxis and private hire, and/or to allow for the services to be provided to or for other transport authorities in the United Kingdom or internationally, subject to the Greater London Authority Act 1999 (as Amended 2007).
The contract term is expected to be 7 years with the potential (at the discretion of (TTL/TFL) for: i) extension (s) of 3 years; and/or ii) an additional period (at this stage not expected to exceed 12 months) during which some or all of the services may continue to be provided to the extent required to facilitate an effective hand-back of the services to (TTL/TFL) or a successor provider. Currently TfL processes over 160 000 000 transactions per annum with a total transaction value of over 2 250 000 000 GBP.
Estimated value excluding VAT
Range: between 200 000 000 and 400 000 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions:
Description of particular conditions: To be detailed in tender documentation.
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting entity:
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.5)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.2)Information about European Union funds
This opportunity is on the European Dynamics Portal which can be found at:
2) Your organisation may need to register if your company has not yet done so https://eprocurement.tfl.gov.uk/epps/
3) The opportunity is called TfL91639.
Any further questions must be dealt with via the help desk (or by e mail through the portal): firstname.lastname@example.org
Telephone: +44 8000740503.
a) Transport for London (TfL) is a complex organisation operating both as an executive agency of the Greater London Authority (GLA) under the direction of the Mayor of London and as provider of transport services.
b) Further information on TfL may be found at www.tfl.gov.uk and https://www.tfl.gov.uk/corporate/publications-and-reports/procurement-information
c) Contract (s) may be awarded to the successful contractor by any part of TfL and/or any of its subsidiaries.
d) The awarding authority reserves the right withdraw from the procurement process and/or not to award any contract as a result of the competition called tot by this notice and the awarding authority shall not be liable for any costs or expenses incurred by any candidates in considering and/or responding to the procurement process.
e) All discussions and meetings will be conducted in English. Tenders and supporting documents must be priced in GBP and all payments under the contract will be made in Sterling.
g) TfL may interview any or all companies who express an interest in tendering for this work.
It should be noted that where standard re-accreditation and system integration is required, TfL’s internal cost is estimated to be 200 000 GBP and this will be taken account of in the tender evaluation. Additional testing, primarily related to the Transit Transaction Model, is estimated to result in a further 600 000 GBP of internal cost. This will not be taken account of in the tender evaluation as it is a non-standard item which could reduce competition. Bidders are encouraged to make suggestions as to how both costs could be reduced.
VI.5)Date of dispatch of this notice: