Microsoft Dynamics CRM Services

Microsoft Dynamics CRM Services

The General Pharmaceutical Council (GPhC) is looking for a consultancy partner to configure and implement Microsoft Dynamics CRM 2011. This will include integration with existing systems and training for staff.

UK-London: Customer Relation Management software development services

2013/S 011-014239

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

General Pharmaceutical Council
129 Lambeth Road
Contact point(s): Resources and Customer Services
For the attention of: Richard Bussell
SE1 7BT London
UNITED KINGDOM
Telephone: +44 2033653400
E-mail: richard.bussell@pharmacyregulation.org

Internet address(es):

General address of the contracting authority: http://www.pharmacyregulation.org

Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA24269

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Other: Pharmacy Regulation
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Microsoft Dynamics CRM Services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: London.
NUTS code UKI1
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
The General Pharmaceutical Council (GPhC) is looking for a consultancy partner to configure and implement Microsoft Dynamics CRM 2011. This will include integration with existing systems and training for staff. The partner will be required to provide support services to the GPhC for the duration of the contract.
The GPhC may also choose to purchase the licences for Microsoft Dynamics from the selected supplier.
The General Pharmaceutical Council is the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. In order to practise in Great Britain, pharmacists and pharmacy technicians must be registered with us. Currently there are approximately 45,000 registered pharmacists, 20,000 pharmacy technicians and 13,500 pharmacy premises. More information on the General Pharmaceutical Council can be found at www.pharmacyregulation.org

The General Pharmaceutical Council has approximately 170 staff, 140 of these staff are office based and the remainder are home based including a number of Inspectors who conduct inspections of pharmacy premises.
Potential bidders must be a Microsoft CRM Gold Partner with regulatory or equivalent relevant experience within the UK.
Organisations wishing to express an interest in undertaking this work should request a pre qualification questionnaire by sending an e-mail to richard.bussell@pharmacyregulation.org including the following information:

1 – Contact name, title within organisation, email address and contact number, for all correspondence
2 – Full name of organisation
Deadline for receipt of request is Monday 11 February 2013.
To ensure all communication is dealt with in a timely manner all contact should be directed through the stated email address.
Alternatively please register your interest via the mytenders website as below.
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at http://www.myTenders.org/Search/Search_Switch.aspx?ID=96997

II.1.6)Common procurement vocabulary (CPV)

72212445, 72000000, 48445000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
Options: yes
Description of these options: It is the intention to award a 3 year contract with break points and possible extensions based on satisfactory perfomance. The break points will align with the various phases of the delivery programme.
Provisional timetable for recourse to these options:
in months: 36 (from the award of the contract)
II.2.3)Information about renewals
This contract is subject to renewal: yes
Number of possible renewals: Range: between 1 and 2
II.3)Duration of the contract or time limit for completion
Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
The GPhC reserves the right to require deposits, guarantees, bonds, or other forms of appropriate security.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Payment will be made in accordance with the contract documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
It is anticipated that the contract may be awarded to a company with separate legal identity. Joint ventures or consortium or group bids must make clear the status shares and state of all the partners involved in the legal identity with whom it is proposed the GPhC would contract.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Information and formalities necessary for evaluating if the requirements are met: In accordance with Articles 45 to 50 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006 and as set out in the pre qualification questionnaire (PQQ) available from the addressee in section I.1.
III.2.2)Economic and financial ability
Minimum level(s) of standards possibly required: In accordance with Articles 45 to 50 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations and as set out in the PQQ available from the addressee in Section I.1.
III.2.3)Technical capacity
Minimum level(s) of standards possibly required:
In accordance with Articles 45 to 50 of Directive 2004/18/EC and Regulations 23 to 25 of the Public Contracts Regulations 2006 and as set out in the PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 5: and maximum number 10
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
11.2.2013 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
1.3.2013
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.3)Additional information
The pre qualification questionnaire will be available from 25 January 2013.
The GPhC will use the pre qualification questionnaire to shortlist between 5 and 10 suppliers to participate in the Invitation to Tender.
(MT Ref:96997)
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:11.1.2013

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