Microsoft Dynamics CRM System Upgrade Contract

Microsoft Dynamics CRM System Upgrade Contract

Contract value: £10,000 – £30,000. We would therefore require quotes for hosting ‘On premise’ and ‘On cloud’. The Authority is looking to upgrade to Microsoft Dynamics CRM version 2013, with the focus on continuing to the use the system in the same way as now.

Provision of a Microsoft Dynamics CRM System Upgrade to the Lee Valley Regional Park Authority

Reference number:LVRPA108S1401

Deadline date:19/12/2014

This deadline is for…Receipt of ITT

Contract value: £10,000 – £30,000

Location where the contract is to be carried out:Enfield

Is this suitable for smaller suppliers?Yes

Name of the buying organisation:Lee Valley Regional Park Authority

Description of the contract

Lee Valley Regional Park Authority currently uses Microsoft Dynamics CRM version 4 to manage its customer and stakeholder databases (contacts), complaints, compliments, enquiries and requests for information (case management). The CRM system is currently hosted on premise; however we would consider the new version being hosted externally (‘On cloud’). We would therefore require quotes for hosting ‘On premise’ and ‘On cloud’. The Authority is looking to upgrade to Microsoft Dynamics CRM version 2013, with the focus on continuing to the use the system in the same way as now. Some design changes have been made to the current system e.g. form layout, workflows and javascript, which will need to be included in the new system. A third party application (Exact Target) has been implemented that interfaces with CRM to manage the Authority’s email marketing content and delivery. The Authority wishes to move to using ‘ClickDimensions’ for this activity. The Authority currently has 14 user licences. Training will be required on Microsoft Dynamics CRM version 2013, for which four internal ‘expert users’ will be trained and they will then provide training to other ‘standard’ users.

Classification of the contract

72212445Customer Relation Management software development services

48517000IT software package

48445000Customer Relation Management software package

Additional information

Contract type:Services – Unspecified

Is it a framework agreement?No

Is this contract related to a programme of funding?No

Contract will be awarded based on:Lowest price

Estimated length of contract:01/01/2015 – 30/03/2015

Who to contact

Contact nameJamie Parris

Organisation nameLee Valley Regional Park Authority

AddressMyddelton House, Bulls Cross, Enfield, Middlesex, EN2 9HG

Telephone08456770600

Extension number:

Fax

How to apply

Please download the ITT (with deadlines stated therein) from this contract notice or from the Authority Buyer Profile : http://www.leevalleypark.org.uk/en/content/cms/corporate/business-finance/procurement/#current-tenders

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