Mitel Support and Maintenance Contract

Mitel Support and Maintenance Contract

Bolsover and North East Derbyshire District Council are seeking a partner to support our existing Mitel telephony, unified communications.

REFERENCE NEDDC/00000069/2019

Mitel Support and Maintenance

Awarding body North East Derbyshire District Council

EST. START DATE: 21/02/2019
EST. END DATE: 31/07/2021

Description

Bolsover and North East Derbyshire District Council are seeking a partner to support our existing Mitel telephony, unified communications and multi tenant contact centre deployments and to assist us in the future development and deployment of these key strategic solutions.
The ‘Strategic Alliance’ of Bolsover and North East Derbyshire District Councils currently has over 900 end users of the telephony and Unified Communications suite deployed as a single solution currently running MiVoiceBusiness v.7.2SP1 and MiCollab v 7.3. The Mitel Contact Centre solution, version 8.1.3, is currently deployed across the Bolsover Contact Centres and the Joint ICT Service Desk.
In addition each council has a separate deployment of MiVoiceBusiness at their respective business centres.
An initial two year agreement is required with an option for a two year extension to be exercised within the 2nd year of the contract

Additional information

Contract Type One off
Procurement Process Open Tender
Estimated ValueTEXT DESCRIPTION
Category Information Communication Technology,
CPV codes 48000000,
Suitable for SME YES

DOCUMENT AVAILABLE UNTIL

25 January 2019

14 days

SUBMISSION RETURN BY

31 January 2019

20 days

CONTACT DETAILS

North East Derbyshire District Council
Sandy Williams
01246 242457

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