Mitel Telephone Support Services Tender

Mitel Telephone Support Services Tender

FSCS is tendering for the provision of provision of hardware maintenance, software license assurance/maintenance and configuration assistance for our Mitel telephone system.

United Kingdom-London: Telecommunications services

2017/S 103-205685

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

FSCS
10th Floor, Beaufort House, 15 St Botolph Street
London
EC3A 7QU
United Kingdom
Telephone: +44 2073758175
E-mail: chris.sutherland@fscs.org.uk
NUTS code: UKInternet address(es):Main address: www.fscs.org
I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://fscs.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://fscs.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Economic and financial affairs

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

The Provision of Mitel Telephone Support Services.

II.1.2)Main CPV code

64200000

II.1.3)Type of contract

Services

II.1.4)Short description:

FSCS is tendering for the provision of provision of hardware maintenance, software license assurance/maintenance and configuration assistance for our Mitel telephone system.

Mitel technologies will need to be supported, in addition to:

— Redbox Call Reporting;

— PhoneExOne Call reporting;

— CallXpress (Voice-mail).

The contract will include enhanced configuration support for telephone handsets and other desktop telephony services (for example; IP phones, headsets, PC based telephony applications used in conjunction with or to access the server based applications).

The following additional services maybe required:

— Supply and installation of additional telephony licenses to support any variation to the FSCS user count.

— New or enhanced configuration for the existing technologies.

— New telephony capabilities to support new FSCS change initiatives during the term of the contract.

— The supply of new hardware required to compliment the telephony solution.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

50334100
50330000

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

Further information is in the tender documents.

The estimated contract value below is based on the fixed support charges for all 5 years.

The contract value range is up-to 250 000 GBP which takes into consideration any additional services which the supplier will fulfil in line with the scope of the contract.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 150 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

3 year contract plus the option to extend for a period up-to 24 months.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

See Tender Documents.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

See Tender Documents.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

See Tender Documents.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 27/06/2017
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 27/06/2017
Local time: 12:00

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

FSCS
10th Floor, Beaufort House, 15 St Botolph
London
EC3A 7QU
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

26/05/2017

 

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