Mystery Shopper Audits

Mystery Shopper Audits

To undertake a programme of mystery shopper audits to assist with customer service delivery.

CONTRACT NOTICE – NATIONAL
SERVICES

1 Authority Details

1.1

Authority Name and Address


Abellio ScotRail Ltd

Culzean House, 36 Renfield Street,

Glasgow

G2 1LU

UK

Martin Higgs

+44 1415554900

martin.higgs@abellio.com
http://www.abellio.com

1.2

Address from which documentation may be obtained


Abellio ScotRail Ltd

Culzean House, 36 Renfield Street,

Glasgow

G2 1LU

UK

Martin Higgs

+44 1415554900

martin.higgs@abellio.com
http://www.abellio.com

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Mystery Shopper Audits

2.2

Description of the goods or services required

To undertake a programme of mystery shopper audits to assist with customer service delivery and identification of areas to improve overall customer satisfaction.

NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=422931.

2.3

Notice Coding and Classification

191500 Market Research

100 All Scotland
120 Highlands and Islands
130 Aberdeen & North-East
140 Tayside, Central & Fife
150 Glasgow & Strathclyde
160 Edinburgh & Lothians
170 Scotland South

2.4

Total quantity or scope of tender

A minimum of 130 audits split across five factors to be undertaken each four week period.

3 Conditions for Participation

3.1

Minimum standards and qualification required

Participants will be subject to a PQQ process.

4 Administrative Information

4.1

Type of Procedure

Dual stage – Candidates must first pass a selection procedure before being invited to tender or negotiate.

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

a) Time-limit for obtaining documentation

b) Deadline for requests to participate
24-12-2015  Time  12:00

c) Dispatch of invitations to tender 07-01-2016

d) Estimated award date 01-04-2016

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(SC Ref:422931)

5.2

Additional Documentation

5.3

Publication date of this notice

04-12-2015

Express an interest online

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