Mystery Shopping Tender for Kent County Council

Mystery Shopping Tender for Kent County Council

The objective of this opportunity is to undertake a programme of mystery shopping across all facilities in its network of Household Waste Recycling Centres within the Growth Environment and Transport Directorate.

United Kingdom-Maidstone: Performance review services

2015/S 122-223543

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Kent County Council
County Hall
For the attention of: Ms Victoria Stone
ME14 1XQ Maidstone
UNITED KINGDOM
Telephone: +44 3000410379
E-mail: procurement@kent.gov.uk

Internet address(es):

General address of the contracting authority: http://www.kent.gov.uk

Address of the buyer profile: www.kentbusinessportal.org.uk

Electronic access to information: www.kentbusinessportal.org.uk

Electronic submission of tenders and requests to participate: www.kentbusinessportal.org.uk

Further information can be obtained from: Kent County Council
County Hall
For the attention of: Ms Victoria Stone
ME14 1XQ Maidstone
UNITED KINGDOM
Telephone: +44 3000410379
E-mail: procurement@kent.gov.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Kent County Council
County Hall
For the attention of: Ms Victoria Stone
ME14 1XQ Maidstone
UNITED KINGDOM
Telephone: +44 3000410379
E-mail: procurement@kent.gov.uk

Tenders or requests to participate must be sent to: Kent County Council
County Hall
For the attention of: Ms Victoria Stone
ME14 1XQ Maidstone
UNITED KINGDOM
Telephone: +44 3000410379
E-mail: procurement@kent.gov.uk

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

SS14 100 — Mystery Shopping at HWRC’s.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services

NUTS code UKJ42

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The objective of this opportunity is to undertake a programme of mystery shopping across all facilities in its network of Household Waste Recycling Centres within the Growth Environment and Transport Directorate. Waste Management currently has 18 Household Waste Recycling Centres (HWRCs) across the County with total customer throughput each week equating to around 69 000 visits. Waste Management is committed to providing a high level of service to its customers and recognises that one of the key ways of achieving this is through obtaining customer feedback. The successful provider will be responsible for the planning and execution of a maximum of 864 mystery shops (48 per site) over a 12 month period. The contract is anticipated to commence upon 1st December and will continue for a period of three years (36 months) with an option to extend for further period(s) up to a maximum of 2 years (24 months).Potential providers are invited to express an interest and download the documentation from the Kent Business Portal (www.kentbusinessportal.org.uk). If the provider is not already registered on the portal, registration will be required. Expressions of interest cannot be submitted by any other means.

II.1.6)Common procurement vocabulary (CPV)

79313000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 0

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

SS14 100
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

28.7.2015 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

22.6.2015

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Potential providers are invited to express an interest and download the documentation from the Kent BusinessPortal (www.kentbusinessportal.org.uk). If the provider is not already registered on the portal, registration will be required. Expressions of interest cannot be submitted by any other means.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

23.6.2015

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