Mystery Visit Tender for Historic Scotland

Mystery Visit Tender for Historic Scotland

Historic Scotland requires the services of an organisation to underake a Mystery Visit Programme of our staff sites to measure quality and customer satisfaction.

UK-Edinburgh: market and economic research; polling and statistics

2012/S 159-266096

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Historic Scotland
Longmore House, Salisbury Place
Contact point(s): Procurement Unit
For the attention of: Fiona Ferrie
EH9 1SH Edinburgh
UNITED KINGDOM
Telephone: +44 1316688860
E-mail: hs.procurement@scotland.gsi.gov.uk
Fax: +44 1316688877

Internet address(es):

General address of the contracting authority: http://www.historic-scotland.gov.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00164

Further information can be obtained from: Historic Scotland
Longmore House, Salisbury Place
Contact point(s): Procurement Unit
For the attention of: Fiona Ferrie
EH9 1SH Edinburgh
UNITED KINGDOM
Telephone: +44 1316688860
E-mail: hs.procurement@scotland.gsi.gov.uk
Fax: +44 1316688877
Internet address: http://www.historic-scotland.gov.uk

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Historic Scotland
Longmore House, Salisbury Place
Contact point(s): Procurement Unit
For the attention of: Fiona Ferrie
EH9 1SH Edinburgh
UNITED KINGDOM
Telephone: +44 1316688860
E-mail: hs.procurement@scotland.gsi.gov.uk
Fax: +44 1316688877
Internet address: http://www.historic-scotland.gov.uk

Tenders or requests to participate must be sent to: Historic Scotland
Longmore House, Salisbury Place
Contact point(s): Procurement Unit
For the attention of: Fiona Ferrie
EH9 1SH Edinburgh
UNITED KINGDOM
Telephone: +44 1316688860
E-mail: hs.procurement@scotland.gsi.gov.uk
Fax: +44 1316688877
Internet address: http://www.historic-scotland.gov.uk

I.2)Type of the contracting authority
National or federal agency/office
I.3)Main activity
Other: Built Heritage, Conservation, Research and Tourism
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

National Museums of Scotland

Visit Scotland

Forestry Commission Scotland

Scottish Canals

The National Trust for Scotland

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Mystery Visit Programme 2013.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 10: Market research and public opinion polling services
Main site or location of works, place of delivery or of performance: All Scotland.
NUTS code UKM
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
Historic Scotland requires the services of an organisation to underake a Mystery Visit Programme of our staff sites to measure quality and customer satisfaction. The service provider will agree and design with Historic Scotland appropriate checklists and will carry out visits and telephone calls as detailed in the specification. The findings will be reported in an agreed format and should identify practices that are helping or hindering the attainment of quality services.
The contract resulting from this tender is being led by Historic Scotland on behalf of the Scottish Ministers and will be available for use by The National Trust for Scotland, Visit Scotland, Forestry Commission Scotland, Scottish Canals and The National Musems of Scotland. These named organisations may or may not participate in this contract.
Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=236682.

The awarding authority has indicated that it will accept electronic responses to this notice via a ‘Tender Submission Postbox’ facility. Further details of this facility are available at http://www.publiccontractsscotland.gov.uk/PostBox/Postbox_Explain.aspx?ID=236682.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

II.1.6)Common procurement vocabulary (CPV)

79300000, 79310000, 79342310, 79342311, 79342300

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
Estimated value excluding VAT:
Range: between 380 000 and 400 000 GBP
II.2.2)Information about options
Options: yes
Description of these options: The contract period will be for 2 years with an option to extend for up to a further 2 years.
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion
Starting 11.2.2013. Completion 31.1.2015

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
A parent guarantee may be required.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Terms of payment are in the tender documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Consortia or group bidders must nominate a lead member to deal with Historic Scotland on all matter relating to this procurement. If successful, consortia or group bidders will be required to accept joint liability.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: As detailed in the tender documentation.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: As detailed in the tender documentation.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: As detailed in the tender documentation.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
As detailed in the tender documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 6
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
HS/C/3755
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
9.10.2012 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
23.10.2012
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published: Service will be re-tendered in 2017.
VI.2)Information about European Union funds
VI.3)Additional information
(SC Ref:236682).
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: Historic Scotland will incorporate a minimum of a 10 calander day standstill period at the point of information on the award of the contract when communicated to Tenderers. This period will allow unsuccessful Tenderers to seek further debriefing from the contracting authority before the contract is entered into. Applicants have 2 working days from the notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before the expiry of the standstill period. Such additional information should be requested from the contact point noted in Part 1.1 of this Contract Notice. If an appeal regarding the award of the contract has not been successfully resolved, The Public Contracts (Scotland) Regulations 2006 (SSI 2006 No 1) provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take action in the Sheriff Court of Session. Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. If the contract is entered into the Court may only award damages.
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:
17.8.2012

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