National Patient Experience Survey Programme

National Patient Experience Survey Programme

There are 2 contracts associated with the survey programme.

United Kingdom-London: Market research services

2015/S 047-081749

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Care Quality Commission
Finsbury Tower, 103 -105 Bunhill Row
For the attention of: Vicky Waddle
EC1Y 8TG London
UNITED KINGDOM
Telephone: +44 1912333580
E-mail: vicky.waddle@cqc.org.uk

Internet address(es):

Electronic access to information: www.delta-esourcing.com

Electronic submission of tenders and requests to participate: www.delta-esourcing.com

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

National Patient Experience Survey Programme.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 25: Health and social services
NUTS code

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Market research services. Survey services. Market and economic research; polling and statistics. Survey design services. Survey conduction services. Telephone survey services. Survey analysis services. Social research services. Public-opinion polling services. CQC require a National Patient Experience Survey programme that collects analyses and uses a range of intelligence that informs CQC about people’s experiences of care. There are 2 contracts associated with the survey programme:
— Coordination centre who’s role is to design, develop and test the survey materials with relevant input from the CQC surveys team where necessary with final sign off for all materials and plans given by the CQC surveys team;
— The approved contractor framework is intended to provide NHS trusts with some assurance on the financial stability, experience and expertise of survey contractors. The approved contractors are employed directly by NHS trusts participating in the national surveys.

II.1.6)Common procurement vocabulary (CPV)

79310000, 79311000, 79300000, 79311100, 79311200, 79311210, 79311300, 79315000, 79320000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

CQC collects analyses and uses a range of intelligence that can inform us about people’s experiences of care. Part of that information comes from named individuals who have recently used specific NHS services as part of a National Patient Experience Survey Programme delivered by CQC. The programme is designed to capture the views of representative samples of patients in a systematic way from all eligible NHS trusts in England. Each survey contains a set of questions that is designed and tested to provide insight into people’s experiences and to highlight areas where individual providers could improve how they provide services. The programme currently includes annual surveys of adult inpatients and community mental health services. CQC is currently undertaking a children and young persons’ inpatient and day case survey which it also expects, subject to evaluation, to undertake on an annual basis. CQC also undertakes three surveys on rotation: maternity services, outpatients, and accident and emergency. Information on all of these surveys is available on the 2 websites stated below. Typically, the surveys are sent to a sample of 850 patients, who meet specific eligibility criteria, per provider. The sample is drawn from people who have experienced care in a specified month, or months, and on average between 30 % and 50 % of eligible patients respond. The results of these surveys, including local and national reports, are published on CQC’s own website and NHS Surveys along with the guidance and tools used to deliver the survey. Use, or are employed by providers of, adult social care services that we are about to inspect. This information is gathered using a set of questionnaires that are tailored to residential, community/shared lives and hospice care settings. In each case, separate questionnaires are sent to those people who are using these services, their friends, carers and relatives and the staff that provide those services. Currently, CQC inspects approximately 2-3 000 (different each quarter) providers of care per quarter and seeks feedback from approximately 27 000 individuals across domiciliary care, hospice and shared lives organisations. This is undertaken using questionnaires developed and distributed by CQC prior to each inspection and collated by a contractor working directly with CQC. Results are currently analysed by CQC and used to inform our inspection teams about people’s experiences of receiving and providing care.
Estimated value excluding VAT:
Range: between 1 800 000 and 2 300 000 GBP
II.2.2)Information about options

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Starting 3.8.2015. Completion 2.8.2017

Information about lots

Lot No: 1Lot title: Co-ordination Centre

1)Short description

CQC is seeking to procure the services of a Co-ordination Centre to act as a partner in developing, improving and delivering the National Patient Experience Survey Programme and other approaches to gain feedback from those who use services not covered by the programme. CQC expects, based on the existing National Patient Experience Survey Programme, to procure at least 1 800 000 GBP-2 300 000 GBP of services through the contract awarded to the successful bidder. However, CQC may procure additional services through that contract to accommodate enhancements to the programme either in volume, frequency or coverage of the surveys. This will include, but is not limited to, any recommendations that come out of the review currently being undertaken by CQC, NHS England and the Department of Health of the national survey programme across health and social care. In the light of these potential additional services will utilise the maximum benefit from the contract.

2)Common procurement vocabulary (CPV)

79300000, 79310000, 79311000, 79311100, 79311200, 79311210, 79311300, 79315000, 79320000

3)Quantity or scope

Estimated value excluding VAT:
Range: between 1 800 000 and 2 300 000 GBP

4)Indication about different date for duration of contract or starting/completion

Starting 3.8.2015. Completion 2.8.2017
5)Additional information about lots

Lot No: 2Lot title: Approved Survey Contractors

1)Short description

CQC is seeking to procure the services of approved contractors to undertake the sampling, data collection, analysis and local reporting of surveys and other feedback methods to capture people’s experiences of receiving or providing care. NHS organisations, CQC’s Co-ordination Centre, and CQC will use this framework to procure services.

2)Common procurement vocabulary (CPV)

79300000

3)Quantity or scope

CQC collects analyses and uses a range of intelligence that can inform us about people’s experiences of care. Part of that information comes from named individuals who have recently used specific NHS services as part of a National Patient Experience Survey Programme delivered by CQC. The programme is designed to capture the views of representative samples of patients in a systematic way from all eligible NHS trusts in England. Each survey contains a set of questions that is designed and tested to provide insight into people’s experiences and to highlight areas where individual providers could improve how they provide services. The programme currently includes annual surveys of adult inpatients and community mental health services. CQC is currently undertaking a children and young persons’ inpatient and day case survey which it also expects, subject to evaluation, to undertake on an annual basis. CQC also undertakes 3 surveys on rotation: maternity services, outpatients, and accident and emergency. Information on all of these surveys is available on the 2 websites stated below. Typically, the surveys are sent to a sample of 850 patients, who meet specific eligibility criteria, per provider. The sample is drawn from people who have experienced care in a specified month, or months, and on average between 30 % and 50 % of eligible patients respond. The results of these surveys, including local and national reports, are published on CQC’s own website and NHS Surveys along with the guidance and tools used to deliver the survey.

4)Indication about different date for duration of contract or starting/completion

Starting 3.8.2015. Completion 2.8.2017
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

To be set out in the contract documents provided to applicants who are invited to tender.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

Bids from consortia or other groupings of contractors will be considered. Such consortia or groupings must nominate a lead member who will deal with CQC on all matters relating to this procurement exercise. In the event of a consortium being successfully appointed to a Framework Agreement, CQC may require that consortium to form a single entity prior to entering into any Framework Agreement or require consortium members to sign the Framework Agreement on the basis of joint and several liability.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: To be set out in the contract documents provided to applicant who are invited to tender.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Participants must express interest and submit completed Pre-Qualification Questionnaires (PQQ) using the CQC e-Sourcing portal that can be accessed at http://www.delta-esourcing.com Responses to the PQQ must be received by the date and time set out at IV.3.4). The criteria, scoring and weighting (both high level and sub-weightings) for each question within the PQQ document will be set out in the PQQ document. The Participant is required to download the PQQ documentation and all other documentation issued and information supplied by the Authority relating to the PQQ from the following website http://www.delta-esourcing.com To be able to access these documents the participant will firstly need to register company details and enter the following Tender Access Code (TAC) 6GREB6Q25D at the bottom of the registration page, thereafter you will be issued with a Username and Password.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Information and formalities necessary for evaluating if requirements are met: Details are provided in the Pre-Qualification Questionnaire available from http://www.delta-esourcing.com

Minimum level(s) of standards possibly required: Any minimum standards will be set out in the PQQ available from http://www.delta-esourcing.com

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:

Information and formalities necessary for evaluating if requirements are met: Details are provided in the Pre-Qualification Questionnaire available fromhttp://www.delta-esourcing.com

Minimum level(s) of standards possibly required:

Any minimum standards will be set out in the PQQ available from http://www.delta-esourcing.com

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 4.3.2015 – 17:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

5.4.2015 – 17:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

8.5.2015

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./6GREB6Q25D

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/6GREB6Q25D

GO Reference: GO-201534-PRO-6413418.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Care Quality Commission
103-105 Bunhill Row
EC1Y 8TG N/A
UNITED KINGDOM
E-mail: vicky.waddle@cqc.org.uk
Telephone: +44 1912333580

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

4.3.2015

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