Nationwide Media Monitoring Tender for Environment Agency
National Provision for Media Monitoring and Evaluation Services.
UK-Bristol: electronic message and information services
Section I: Contracting authority
Horizon House, Deanery Road
Contact point(s): Steph Galliford
For the attention of: Steph Galliford
BS1 5AH Bristol
Telephone: +44 1179344386
General address of the contracting authority: www.environment-agency.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 10: Market research and public opinion polling services
NUTS code UK
We would like a service with the ability to evaluate media (online, broadcast, print, social media) for 1 national media team and 6 regional media teams through the following metrics:
Amount of coverage (number of items).
Key message penetration.
Favourability of coverage (positive, factual, negative).
Coverage/favourability by key issue.
Coverage/favourability by journalist/reporter.
Coverage/favourability by media.
Ability to measure share of voice on environmental issues (particularly our key issues i.e. Environment Agency compared to other organisations and spokespeople) on a project basis.
In addition to the above, the evaluation company should provide a top level summary on our highest impact coverage on a monthly basis. This should consist of approximately 4 or 5 paragraphs of narrative that summarises the level of impact and the favourability of those pieces of work.
A monthly scorecard summarising key data is also required in addition to the top level summary.
The service would need to be web based, interactive, flexible, (i.e. the ability to produce bespoke reports or surveys as part of project work) and be broken down across our national office and 6 regions. We should also be able to look across how we are performing on key issues in England at a national and regional level and present or print our own customised reports on a real time, monthly and quarterly basis. A number of logins will be needed across both the national and regional offices to view reports in a real time, monthly and quarterly basis.
In addition to the evaluation service, The Environment Agency also requires the successful company to provide a media monitoring service to its national media team and the regional media offices. The contractor will have the ability to provide daily press summaries (national/regional print and trade) with daily midnight summaries for national media team. Broadcast summaries (national/regional radio and TV) are also required, including alerts within 2 hours of broadcast.
Data and Distribution.
A journalist/media outlet database and press release distribution system is required for the national and regional offices. Although the service is not needed immediately, the Environment Agency would like to integrate this function in May 2013.
Online and Social Media.
The Environment Agency is also looking for a company which has the ability to monitor and evaluate social and online media in real time. Although this service is not needed immediately, there is a possibility that this service will be integrated into the contract from October 2013.
Number of possible renewals: 1
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)
Section III: Legal, economic, financial and technical information
Minimum level(s) of standards possibly required: A copy of your last 3 years of accounts, to include profit and loss and balance sheets together with your Companies House registration number.
List of Clients in which you are currently providing the types of services shown within Section II 1.5, nationally. (3).
Contracts currently held which are relevant to our requirements and which show some level of detail regarding what value you have added for your client and what benefits are being realised (5).
Ability to provide all the services as listed in section II 1.5. (5).
Environmental considerations (2).
Business Continuity Management (3).
Minimum level(s) of standards possibly required:
Minimum level(s) of standards possibly required.
To include a reasonable split of private and public sector clients, highlighting which of the services we require are being met. A minimum of 5 to be provided.
To be able to show detail of where efficiencies have been made in both value and quality of service.
Confirmation that you are able to provide all the services as listed in II 1.5, nationally.
Completed Environmental Questionnaire which needs to be requested from Steph.email@example.com by no later than 24 hours prior to the deadline for returns.
Copy of your certificate showing your approved accredited process.
Section IV: Procedure
Payable documents: no
Section VI: Complementary information
The Environment Agency shall not be liable for any costs or expenses incurred by any candidate or tenderer in connection with the completion and return of the information requested in this Contract Notice, or in the completion or submission of any tender.
Other Authorities Involved.
This contract is primarily intended to meet the needs of the Environment Agency. The Agency may require the successful bidder(s) to provide the goods/services on the same terms that are agreed as a result of this tender to the Department of the Environment, Food and Rural Affairs, and to its associated bodies including any Agencies and non departmental public bodies. A full list can be found at: http://archive.defra.gov.uk/corporate/about/with/delivery/landscape/documents/.
Central Government Departments, Executive Agencies and NDPBs. http://www.direct.gov.uk.
Executive Agencies. http://www.cabinetoffice.gov.uk.
Local Authorities. http://www.direct.gov.uk.
National Parks Authorities. http://www.nationalparks.gov.uk/.
Similarly the contractor may be required to supply the Scottish Environmental Protection Agency, the Northern Ireland Environment Agency, the Welsh Assembly Government, including its Agencies, and the Forestry Commission, including its Executive Agencies.
On Tuesday 29.11.2011 John Griffiths AM, Welsh Government Minister for the Environment and Sustainable Development, announced that he will create a Single Environment Body (SEB) for Wales, the vesting date is 1/4/13. This framework or contract will be available for use by the SEB from this date, however, the Environment Agency acknowledges that the SEB may set up their own arrangements in future.