Network Maintenance and Support Framework Tender

Network Maintenance and Support Framework Tender

The University of Exeter requires the maintenance and support of its wired and wireless network infrastructure. In addition, the University requires a supplier who can provide a design and build element for additional network requirements.

UK-Exeter: Networks

2012/S 248-411181

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

University of Exeter
Procurement Services, Northcote House, Queens Drive
Contact point(s): https://in-tendhost.co.uk/universityofexeter/aspx/Home
For the attention of: Richard Price
EX4 4QJ Exeter
UNITED KINGDOM
Telephone: +44 1392661000
E-mail: r.price@exeter.ac.uk

Internet address(es):

General address of the contracting authority: www.exeter.ac.uk

Address of the buyer profile: https://in-tendhost.co.uk/universityofexeter/aspx/Home

Electronic access to information: https://in-tendhost.co.uk/universityofexeter/aspx/Home

Electronic submission of tenders and requests to participate: https://in-tendhost.co.uk/universityofexeter/aspx/Home

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Education
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
UOE/2012/062/RP – Network Maintenance and Support Framework Tender.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 5: Telecommunications services
NUTS code UKK4
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement
Framework agreement with several operators
Duration of the framework agreement

Duration in months: 60
Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 4 500 000 and 14 500 000 GBP

II.1.5)Short description of the contract or purchase(s)
Networks. Local area network. Network routers. Network equipment. Network components. Network hubs. Network infrastructure. Maintenance and repair of data network equipment. Repair of data network equipment. Data network management and support services. Data network support services. Data network management services. Local area network services. Strategic Objective:
The University of Exeter requires the maintenance and support of its wired and wireless network infrastructure. In addition, the University requires a supplier who can provide a design and build element for additional network requirements as and when they are required, specifically, to provision either additional Juniper wired infrastructure or Aruba wireless infrastructure as part of the expansion of the existing network estate.
Scope of Services:
The services required will be separated into 4 lots, to allow tenderers to tender against one or more elements of this contract.
Lot 1: Wired Network Maintenance & Support:
This lot encompasses the support & maintenance of the University’s Juniper network, comprised of MX and EX-series switches, and a number of Juniper security appliances. Outside of the predominantly Juniper infrastructure, the University also requires support for their Infoblox DNS/ DHCP appliances and Allot traffic shaper.
The University is keen to explore the concept of “services support”. To clarify, the University has invested in a robust, resilient network architecture and is now keen to leverage that investment by seeking to reduce support costs, on the premise that all critical core services and aggregation points are based on redundant pairs. Therefore a single failure does not warrant a critical response, but failure of both nodes would elicit a critical response. Therefore the University requires tenderers to consider how the cost can be based across the redundant pair acting as a single service entity, rather than as individual system elements.
In addition, as part of the current support contract, a resident engineer is based on the main University Streatham campus. The tenderer needs to be aware that this will involve TUPE.
Lot 2: Wireless (802.11) Maintenance & Support:
This lot encompasses the support & maintenance of the University’s Aruba wireless network, comprised of Aruba controllers and a variety of access points.
As above the concept of “services support” should be applied to the Aruba controllers. In addition we are keen that the tenderers consider as part of this lot the software maintenance of the controllers, to include patching, OS upgrades, etc.
Lot 3: New Wired Services:
The University is undergoing a significant amount of growth, both in numbers of staff and students, and in physical building works. In order to support the University, the tenderer will be required to participate in the initial IT network design meetings, provide resources for the configuration, pre-staging and implementation of Juniper equipment, project management and general administrative processes surrounding any such design and installation work.
Lot 4: New Wireless (802.11) Services:
A new wireless service encompasses the initial design and RF planning of a wireless provision, which may be a green field site, or an addition to existing services and/or topology, and the subsequent testing to show efficacy of the solution post installation. The tenderer will be required to provide off-plan and physical wireless surveys, detailed plans showing indicative coverage and performance, and subsequent post installation test results. The University will require other consultancy services, the tenderer acting as a wireless technical consultant. Ideally the University is looking for the tenderer to have a Certified Wireless Network Professional (CWNP) accreditation or equivalent.
The successful provider/s must:
– manage and support the existing infrastructure
– respond to customer requirements in terms of out of hours support and scheduled maintenance
– comply with the University’s Service Level Agreement
– proactive to critical alerts as defined by the SLA and work alongside 3rd parties providing our out of hours support and escalation service
– ensure all supported components are maintained at the correct firmware and software levels
– ensure they understand the business requirements of the University and align technology solutions to fit the business need
– provide a resident engineer to manage the design, configuration and implementation of various wired network projects
– maintain comprehensive records of the infrastructure, including asset registers and configuration files
– provide a 24/7/365 support infrastructure (telephone support desk and on-call engineers)
– work in conjunction with the University to develop a strategic roadmap for the network infrastructure
– agree to work in partnership with other third parties supporting our IP telephony, ancillary services (building management systems, CCTV, door access controls, etc) and student halls of residence network to resolve faults and ensure seamless delivery of systems and services across the University IT infrastructure.
Further details of this tender opportunity are available within the downloadable documents after registering on our electronic tender portal (https://in-tendhost.co.uk/universityofexeter/aspx/Home). For futher details on how to access this system and the project please see section A of this notice.
II.1.6)Common procurement vocabulary (CPV)

32400000, 32410000, 32413100, 32420000, 32422000, 32423000, 32424000, 50312300, 50312320, 72315000, 72315100, 72315200, 72710000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Starting 1.7.2013. Completion 30.6.2018

Information about lots

Lot No: 1 Lot title: Wired Network Maintenance & Support.

1)Short description
This lot encompasses the support & maintenance of the University’s Juniper network, comprised of MX and EX-series switches, and a number of Juniper security appliances. Outside of the predominantly Juniper infrastructure, the University also requires support for their Infoblox DNS/ DHCP appliances and Allot traffic shaper.
The University is keen to explore the concept of “services support”. To clarify, the University has invested in a robust, resilient network architecture and is now keen to leverage that investment by seeking to reduce support costs, on the premise that all critical core services and aggregation points are based on redundant pairs. Therefore a single failure does not warrant a critical response, but failure of both nodes would elicit a critical response. Therefore the University requires tenderers to consider how the cost can be based across the redundant pair acting as a single service entity, rather than as individual system elements.
In addition, as part of the current support contract, a resident engineer is based on the main University Streatham campus. The tenderer needs to be aware that this will involve TUPE.
2)Common procurement vocabulary (CPV)

32400000

3)Quantity or scope
Estimated value excluding VAT:
Range: between 1 500 000 and 2 500 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots
Lot No: 2 Lot title: Wireless (802.11) Maintenance & Support.
1)Short description
This lot encompasses the support & maintenance of the University’s Aruba wireless network, comprised of Aruba controllers and a variety of access points.
As above the concept of “services support” should be applied to the Aruba controllers. In addition we are keen that the tenderers consider as part of this lot the software maintenance of the controllers, to include patching, OS upgrades, etc.
2)Common procurement vocabulary (CPV)

32400000

3)Quantity or scope
Estimated value excluding VAT:
Range: between 20 000 and 100 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots
Lot No: 3 Lot title: New Wired Services.
1)Short description
The University is undergoing a significant amount of growth, both in numbers of staff and students, and in physical building works. In order to support the University, the tenderer will be required to participate in the initial IT network design meetings, provide resources for the configuration, pre-staging and implementation of Juniper equipment, project management and general administrative processes surrounding any such design and installation work.
2)Common procurement vocabulary (CPV)

32400000

3)Quantity or scope
Estimated value excluding VAT:
Range: between 2 500 000 and 10 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots
Lot No: 4 Lot title: New Wireless (802.11) Services.
1)Short description
A new wireless service encompasses the initial design and RF planning of a wireless provision, which may be a green field site, or an addition to existing services and/or topology, and the subsequent testing to show efficacy of the solution post installation. The tenderer will be required to provide off-plan and physical wireless surveys, detailed plans showing indicative coverage and performance, and subsequent post installation test results. The University will require other consultancy services, the tenderer acting as a wireless technical consultant. Ideally the University is looking for the tenderer to have a Certified Wireless Network Professional (CWNP) accreditation or equivalent.
2)Common procurement vocabulary (CPV)

32400000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion
5)Additional information about lots

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
As documented within the tender documentation.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
As documented within the tender documentation.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
As documented within the tender documentation.
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: The Authority will apply all the offences listed in Article 45(1) of Directive 2004/18/EC (implemented as Regulation 23(1) of the Public Contract Regulations (PCR) 2006 in the UK) and all of the professional misconducts listed at Article 45(2) of Directive 2004/18/EC (see also Regulation 23(2) in the PCR 2006) to the decision of whether a Candidate is eligible to be invited to tender.
A full list of the Regulation 23(1) and 23(2) criteria are at http://www.delta-esourcing.com/delta/project/reasonsForExclusion.html#pcr

Candidates will be required to answer these questions as part of the qualification process. For candidates who are registered overseas, you will need to declare if you have any offences/misconduct under your own countries laws, where these laws are equivalent to the Regulation 23 lists.
Candidates who have been convicted of any of the offences under Article 45(1) are ineligible and will not be selected to bid, unless there are overriding requirements in the general interest for doing so.
Candidates who are guilty of any of the offences, circumstances or misconduct under Article 45(2) may be excluded from being selected to bid at the discretion of the Authority.
As documented within the tender documentation.

III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: (a) Appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance
(b) The presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established
(c) A statement of the undertaking’s overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last three financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available
As documented within the tender documentation.
Minimum level(s) of standards possibly required: As documented within the tender documentation.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
As documented within the tender documentation.
Minimum level(s) of standards possibly required:
As documented within the tender documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
competitive dialogue
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 3: and maximum number 16
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
UOE/2012/062/RP
IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2012/S 203-334037 of 18.10.2012

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Time limit for receipt of requests for documents or for accessing documents: 24.1.2013 – 12:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
25.1.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
5.2.2013
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
Information about accessing PQQ and Mini-Descriptive document:
To access documentation you will need to register/express an interest in the corresponding tender project listed on our electronic tendering portal (https://in-tendhost.co.uk/universityofexeter/aspx/Home). Once the system has accepted your expression of interest (this is automatic and no there is no qualification process required to be accepted), tender documentation can be download through the ‘My Tenders’ section of the system. For help documentation please access our Procurement Services web pages (http://www.exeter.ac.uk/finance/procurement/supplyingtheuniversity/).

To view this notice, please click here:
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=48127067

GO Reference: GO-20121221-PRO-4471296.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:21.12.2012

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