Network Support and ICT Security Managed Service

Tender for Network Support and ICT Security Managed Service

2 Lots. The University is seeking a supplier to support the University’s network system. This will include: Hardware break-fix support; Software support.

United Kingdom-London: Data network management and support services

2016/S 064-110611

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London South Bank University
103 Borough Road
For the attention of: Sutherland Chris
SE1 0AA London
UNITED KINGDOM
Telephone: +44 2078156017
E-mail: sutherc6@lsbu.ac.uk

Internet address(es):

General address of the contracting authority: www.lsbu.ac.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

National or federal agency/office

I.3)Main activity

Education

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Network Support and ICT Security Managed Service.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services

NUTS code UKI

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The description and scope of the contract can be found within each Lot description.

II.1.6)Common procurement vocabulary (CPV)

72315000, 72315100, 72315200, 72700000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The estimated contract value range below is for both lots and for all 4 years. The values are inclusive of VAT.
Estimated value excluding VAT:
Range: between 1 000 000 and 2 000 000 GBP
II.2.2)Information about options

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 2
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)

II.3)Duration of the contract or time limit for completion

Duration in months: 24 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Network Support Services

1)Short description

The University is seeking a supplier to support the University’s network system. This will include:
— Hardware break-fix support;
— Software support;
— Managing the core and distribution layer of the network;
— Network configurations at the Core and Distribution layer of the network;
— Firewall management;
— Network monitoring;
— Backup management;
— To provide Wireless Authentication service to the Clarence Centre tenants.
In addition there is the scope to supply switches during the contract term. However the University will have the option to use this contract or use alternative routes to market.

2)Common procurement vocabulary (CPV)

72315100

3)Quantity or scope

Estimated value excluding VAT:
Range: between 850 000 and 1 600 000 GBP

4)Indication about different date for duration of contract or starting/completion

Duration in months: 24 (from the award of the contract)

5)Additional information about lots

The contract will include the option to extend further a further 24 months to be executed in 12 month increments. In addition the value range is the estimated total contract value over 4 years inc. VAT. The Contracting Authority intends to use an eTendering system in this procurement exercise.

Lot No: 2 Lot title: ICT Security Managed Service

1)Short description

The Supplier shall provide a Managed Security Service as detailed herein (‘MSS’) for LSBU’s security infrastructure to log network events, internal system events (e.g. Active Directory), firewall events, as well as other application or system level events. The Supplier shall ensure that necessary logs are backed up and to carry out all relevant forensic investigations when required, informing LSBU on issues such as external threats, internal malicious system usage (through defined event correlation), malicious usage of systems or attempts to exploit systems, as well as alerting against any other events that may be in scope. The Security Infrastructure may change over time subject to written notification by LSBU to the Supplier.
The MSS will provide real-time alerting and monitoring of all configured security information sources. Specific reports will be automatically generated daily, weekly and monthly under normal operating conditions, as agreed with LSBU. These will be emailed to nominated recipients as well as being available immediately via the Supplier’s customer portal. An on-site service review will be held monthly and quarterly, as agreed with LSBU, which will be attended by the Supplier’s service delivery team, as well as relevant members of both the SOC and ISO teams. Members of both the Supplier and LSBU teams (if desired) will have access via the customer portal to generate ad hoc reports as required.

2)Common procurement vocabulary (CPV)

72315200, 72700000

3)Quantity or scope

Estimated value excluding VAT:
Range: between 150 000 and 300 000 GBP

4)Indication about different date for duration of contract or starting/completion

Duration in months: 24 (from the award of the contract)

5)Additional information about lots

The contract includes the option to extend the contract by 24 months to be executed in 12 month increments. The value range is the estimated contract value over 4 years inc. VAT. The Contracting Authority intends to use an eTendering system in this procurement exercise.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions: How to Express Interest in this Tender: 1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: https://lupc.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure). 2. Express an Interest in the Tender — Login to the portal with the username/password — Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ ITT to access the content — Click the ‘Express Interest’ button at the top of the page — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box. 3. Responding to the Tender — Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help or contact the eTendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: See Tender Documents.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
See Tender Documents.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

015-015
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

3.5.2016 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

30.3.2016

 

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