NHS Highland GP Desktop and Server Support Contract

NHS Highland GP Desktop and Server Support Contract

NHS Highland health board wish to award a contract to one supplier to provide IT support services.

United Kingdom-Inverness: IT services: consulting, software development, Internet and support

2018/S 050-110708

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

NHS Highland
Assynt House, Beechwood Park
Inverness
IV2 3BW
United Kingdom
Contact person: Jim Binnie
Telephone: +44 1312756059
E-mail: jim.binnie@nhs.net
NUTS code: UKM62Internet address(es):Main address: http://www.nhshighland.scot.nhs.uk

Address of the buyer profile: http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00302

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: www.publiccontractsscotland.gov.uk/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: www.publiccontractsscotland.gov.uk/

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Health

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

NHS Highland GP Desktop and Server support

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

NHS Highland health board wish to award a contract to one supplier to provide IT support services for the following.

1. IT Support services including Helpdesk, to general medical practices in NHS Highland,

2. Server hardware maintenance services for NHS Highland health board (Non GP sector).

The contract will run for an 8 year term with the option to terminate at end of years 1, 5, 6 and 7.

II.1.5)Estimated total value

Value excluding VAT: 2 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72600000
72253000
72315100
72261000
72100000

II.2.3)Place of performance

NUTS code: UKM62
Main site or place of performance:

Inverness and surrounding areas.

II.2.4)Description of the procurement:

NHS Highland health board wish to award a contract to one supplier to provide IT support services for the following.

General medical practices’ services.

IT services are required for desktop, server and network support co-ordinated through a helpdesk to meet the requirements of a service level agreement. The supplier will be required to provide pro-active technical advice to NHS Highland regarding technical infrastructure and issues arising from use of the infrastructure and general medical practices’ clinical systems. The helpdesk services should include the ability to act as a single helpdesk point for any computer issue including those not supported by this contract.

Other orderable services:

— Provision of a service to securely collect and dispose of IT equipment,

— Provision of desktop installation services,

— Provision of data verification services,

— Provision of warehousing and delivery services.

Managed sector (Non GP) services.

Server maintenance for NHS Highland’s server estate (including handling warranty calls). Helpdesk cover for the logging of calls associated with the NHS Highland server estate.

Optional items – Managed sector (Non GP) services.

— Provision of out of hours cover to the NHS Highland server estate,

— Provision of an on-demand helpdesk service to complement the existing in house helpdesk system,

— Provision of an on-demand desktop installation service to complement the existing in house provision,

— Provision of an on-demand 1st/2nd line support service to complement the existing in house provision.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 2 500 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 96
This contract is subject to renewal: yes
Description of renewals:

8 year term with the option to terminate at the end of years 1, 5, 6 and 7.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:

Please see Section III.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

List and brief description of selection criteria:

ESPD Q.4B.1.1 Bidders will be required to have a minimum ‘general’ yearly turnover of GBP 100 000 for the last2 years: Please provide annual accounts for the relevant 2 years.

ESPD Q.4B.5.1 Please provide evidence of insurance levels listed below.

Minimum level(s) of standards possibly required:

ESPD Q.4B.1.1 Suppliers must demonstrate the following financial capacity over the last 2 years: Turnover of GBP 100 000 per annum over last 2 financial years.

Q.4B.5.1. It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence ofany subsequently awarded contract, the types and levels of insurance indicated below:

Employers liability insurance: GBP 5 000 000;

Public liability insurance: GBP 1 000 000;

Professional indemnity insurance: GBP 1 000 000;

III.1.3)Technical and professional ability

List and brief description of selection criteria:

4C.1.2 Please provide details of three relevant examples of services carried out during the last 3 years as specified in the contract notice. Weighing 60 % as per scoring model below.

4.C.2 Bidders will be required to confirm details of the technicians or technical bodies such as ISO or equivalent who they can call upon, especially those responsible for quality control. Weighting 10 % as perscoring model below.

4.C.6 Professional qualifications held by the service provider or the contractor itself such as the following: ISO27001 or equivalent ITIL qualifications [Helpdesk, etc] or equivalent other professional qualifications relevant to the services outlined in the contract notice. Weighing 20 % asperscoring model below.

4C.8.1 Bidders will be required to confirm their average annual manpower for the last 3 years. Weighing 10 % as per scoring model below score meaning.

0 Unacceptable as determined by: no response or no information provided in response to the question where there is a requirement to provide a response or information; and/or a response which demonstrates a significant misunderstanding of the question; and/or a response which demonstrates no relevant experience in terms of scale, complexity, scope and match to proposed service characteristics; and/or a response which does not demonstrate capacity and capability (in terms of resources and appropriately qualified and experienced personnel).

1 Weak as determined by: a response which provides minimum information in response to the question; and/or a response which demonstrates minimum relevant experience in terms of scale, complexity, scope and match to proposed service characteristics; and/or a response which fails to satisfactorily answer the question;and/or a response which demonstrates limited capacity and capability (in terms of resources and appropriately qualified and experienced personnel) to deliver requirement.

3 Fair as determined by: a response which provides the majority but not all of the information requested; and/or reasonable evidence of relevant experience in terms of scale, complexity, scope and match to proposed service characteristics indicated in the response; and/or a response which demonstrates reasonable capacity and capability (in terms of resources and appropriately qualified and experience personnel).

5 Good as determined by: a response which meets all aspects of the question and provides all information requested; and/or a response which is comprehensive, unambiguous and demonstrates adequate and complete evidence of experience in terms of scale, complexity, scope and match to proposed service characteristics and adequate capacity and capability.

Scoring table.

Criteria weighting % Score total score available.

4.B Financial standing (0, 1, 3, 5) Yes/No.

4C.1.2 References 60 300.

4.C.2 Quality control / ISO 10 50.

4.C.6 Qualifications 20 100.

4.C.8.1 Staff numbers 10 50.

4.C.10 Sub-contract not scored.

Total: 100 % 500.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 09/04/2018
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 16/04/2018

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 8 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=534680

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

(SC Ref:534680).

Download the ESPD document here: http://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=534680

VI.4)Procedures for review

VI.4.1)Review body

NHS Highland
Assynt House, Beechwood Park
Inverness
IV2 3BW
United Kingdom
Telephone: +44 1463717123Internet address:http://www.nhshighland.scot.nhs.uk
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

09/03/2018

 

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