NHS Independent Health Complaints Advocacy Service – Hampshire

NHS Independent Health Complaints Advocacy Service – Hampshire

The Council is seeking a suitably qualified and experienced provider to deliver an NHS Independent Health Complaints Advocacy Service for the Hampshire County Council area. 

United Kingdom-Winchester: Health services

2018/S 107-244032

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Hampshire County Council
The Castle, High Street
Winchester
SO23 8UJ
United Kingdom
E-mail: procurement.policy@hants.gov.uk
NUTS code: UKJ36
Internet address(es):Main address: www.hants.gov.uk/procurement
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/hampshire/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/hampshire/aspx/Home
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Provision of NHS Independent Health Complaints Advocacy Service

Reference number: CO12054

II.1.2)Main CPV code

85100000

II.1.3)Type of contract

Services

II.1.4)Short description:

The Council is seeking a suitably qualified and experienced provider to deliver an NHS Independent Health Complaints Advocacy Service for the Hampshire County Council area. The procurement is for an anticipated 18 month contract period with the aim that the contract ends in line with other Advocacy Services contracts to present the future opportunity to procure a single Advocacy Services contract for the Hampshire County Council area. Interested parties should register their interest in the procurement via the In-Tend website https://in-tendhost.co.uk/hampshire and complete and submit their tender documents as per the stated return date.

II.1.5)Estimated total value

Value excluding VAT: 355 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

85100000
85140000

II.2.3)Place of performance

NUTS code: UKJ36
Main site or place of performance:

II.2.4)Description of the procurement:

The Council is seeking a suitably qualified and experienced provider to deliver an NHS Independent Health Complaints Advocacy Service for the Hampshire County Council area. The procurement is for an initial 18 month contract period with the aim that the contract ends in line with other Advocacy Services contracts, in order to facilitate the opportunity to procure a single Advocacy Services contract for the Hampshire County Council area.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/10/2018
End: 31/03/2021
This contract is subject to renewal: no

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The anticipated contract period is for 18 months commencing on 1.10.2018 to 31.3.2020. The Council is also including the provision of a further two extension periods, each of 6 months, potentially taking the contract to a maximum end date of 31.3.2021.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Information and formalities necessary for evaluating if the requirements are met: In accordance with Articles 57 – 62 of Directive 2014/24/EC and Regulation 57 of the Public Contracts Regulations 2015. Organisations are advised it is a condition of this contract that all managers and operatives (including subcontractors) are suitably competent to execute all trades and operations encompassed by these Contracts in full compliance with UK legislation.

III.1.2)Economic and financial standing

List and brief description of selection criteria:

As per the requirements of Regulation 58 of the Public Contracts Regulations 2015, and set out in the Invitation to Tender documentation.

Minimum level(s) of standards possibly required:

As per the requirements of Regulation 58 of the Public Contracts Regulations 2015, and set out in the Invitation to Tender documentation.

III.1.3)Technical and professional ability

List and brief description of selection criteria:

Information and formalities necessary for evaluating if the requirements are met: In accordance with Articles 57 – 62 of Directive 2014/24/EC and Regulation 58 of the Public Contracts Regulations 2015, and set out in the Tender documentation.

Minimum level(s) of standards possibly required:

As per the requirements of Regulation 58 of the Public Contracts Regulations 2015, and set out in the Invitation to Tender documentation.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 20/07/2018
Local time: 10:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 20/07/2018
Local time: 10:30
Place:

Tenders will be opened electronically upon the formal closing of the tender process.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

This procurement will be undertaken using an e-tendering system (In-tend) which can be found at: https://in-tendhost.co.uk/hampshire. Tenderers are required to register their company details on In-tend. No charge is made for registration or access to this system. Full details and user guides on how to register and operate the system are available via the link https://in-tendhost.co.uk/hampshire/ under the HELP tab. If you are not currently a registered supplier please register your company via the Company Details Tab at the top of the screen. Please note the email address used when registering as a new supplier should be for the person who will deal with the tender, as login details, subsequent messages and tender documents will be automatically sent to this email address. Please ensure the email account registered on this system is regularly monitored. You may register more than 1 user per organisation against your account. Once you have registered, or if you already are a registered supplier, please Log On. Once in the website, click on Tenders on the top bar, scroll down to Current and then search for the title of this project for further information. If you wish to express interest please click on Express Interest. Tender documents will then be available for download. In order to submit a tender using In-tend, log into the In-tend website. Once you have Expressed an Interest, the tender documents can be found in your My Tenders folder. Once you have located the tender you require, click on the View Details button of this project then click on the ITT Documents Tab. Scroll down the page to where it says Tender Documents Received and view all tender documents received. Click on the View button. Download the documents as required. If we have chosen to use an interactive questionnaire, this will be located under My Tender Return. This will vary depending on the tender. When you have completed your tender, scroll down to the Attach Documents button and search for your saved document/s. Upload the documents back on to the website and click on the Red Submit Return Button. This will submit your tender. If successfully uploaded, the system will issue a confirmation receipt. If you cannot see the receipt due to Popup Blocker you will be able to view the receipt on the History Tab. Documents must be uploaded using Word / Excel or PDF format. Please note you are required to ‘Opt In’ before you can access the ‘My tender Return’ to start populating your response. The ‘Opt Out’ functionality will also be available throughout the duration of the tender process. Opting out will give you the option of declaring that you no longer want to receive any further communication in relation to the this tender along with the opportunity of providing comments and feedback for this decision. You can choose to ‘Opt In’ at any time during the tender process if you initially decided to ‘Opt Out’.

VI.4)Procedures for review

VI.4.1)Review body

Hampshire County Council
The Castle, High Street
Winchester
SO23 8UJ
United KingdomInternet address: www.hants.gov.uk
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

As set out in the Public Contracts Directive 2014/24/EU.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

05/06/2018

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