NHS Supporting Technologies and Infrastructure Services Tender

NHS Supporting Technologies and Infrastructure Services Tender

A single contract for the delivery of supporting technologies and infrastructure services (only), which will include transformation services for the replacement of legacy systems.

United Kingdom-Newcastle upon Tyne: IT services: consulting, software development, Internet and support

2017/S 112-225799

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

NHS Business Services Authority (the ‘Authority’) which is represented in the Procurement by the Secretary of State for Health
Stella House, Goldcrest Way, Newburn Riverside Business Park
Newcastle upon Tyne
NE15 8NY
United Kingdom
Contact person: Procurement Lead
E-mail: supportingtechnologies@dh.gsi.gov.uk
NUTS code: UK
I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.gov.uk/government/organisations/department-of-health/about/procurement
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: https://www.gov.uk/government/organisations/department-of-health/about/procurement

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


NHS Supply Chain Future Operating Model — Supporting Technologies and Infrastructure Services.

Reference number: EOI60426

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

A contract between the Authority and its incumbent Supplier relating to the procurement and supply of goods and services across the NHS, together with supporting information and communication technology services (‘ICT services’) is due to expire on 30 September 2018.

In the re-procurement of the services delivered by the current contract, the Authority is disaggregating the ICT services from the procurement and supply of goods. In this procurement exercise, the Authority is seeking to award a single contract for the delivery of supporting technologies and infrastructure services (only), which will include transformation services for the replacement of legacy systems.

The Authority will set up an Intelligent Client Co-ordinator (‘ICC’) to fulfil the contract management role and act on behalf of NHS Customers and the Authority. There will be an obligation in the contract for the appointed supplier to enter into a novation agreement with the Authority and the ICC if required.

II.1.5)Estimated total value

Value excluding VAT: 248 800 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

The procurement is being conducted via the competitive dialogue procedure under Regulation 30 of the Public Contract Regulations 2015 and it is anticipated that 6 potential providers will be invited to submit outline solutions and 4 potential providers will be invited to submit final tenders. The services that are required can be briefly described as:

— Transition services — to transfer all current services and systems (including novating contracts as required) to the successful supplier on or before the 30.9.2018.

— Business as Usual services — to provide continuity of the transitioned services (as set out in the Authority’s requirements).

— Transformation services — to enhance existing legacy systems and services (as requested by the Authority) during the contract period. Three transformation projects have been identified by the Authority, but additional projects may be added.

The three projects are:

1) A new Integration platform;

2) Replacement of the warehouse management; and

3) A new order management (RESUS) systems.

It is anticipated that dialogue will be concentrated on transformation services. The dialogue may be conducted in successive stages leading to submission of a final tender.

Details of the services required are in the procurement documents.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 248 800 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 6
Objective criteria for choosing the limited number of candidates:

See procurement documents.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As stated in the procurement documents.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

As stated in the procurement documents.

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Competitive dialogue
IV.1.3)Information about a framework agreement or a dynamic purchasing system

IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information

IV.2.1)Previous publication concerning this procedure

Notice number in the OJ S: 2015/S 213-389103

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 13/07/2017
Local time: 15:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 31/07/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The contract will be executed by the Authority, although the procurement is being conducted by the Department of Health on behalf of the Authority. The cost estimates provided in Sections II.1.5 and II.2.6 are the maximum sums payable over 72 month period (a four (4) year contract term with a two year (2) extension).

Potential providers should note that over the period of the contract, the supplier may be required to provide the services to other agencies, such as NHS trusts, other NHS entities, other UK government department agencies or other statutory bodies and/or private sector providers of NHS funded care.

The Authority is publishing the draft procurement documents through its e-sourcing portal, however, it reserves the right to reissue these documents with any refinements at the commencement of the dialogue phase.

Any questions regarding this notice must be sent to the Authority using the Clarification Question Submission Template provided as part of the procurement documents and sent to supportingtechnologies@dh.gsi.gov.uk.

All questions must be received by the deadline for receipt of clarifications (as stated in the procurement documents). Responses to questions will be shared by the Authority to potential providers using the Authority’s e-Sourcing Portal (commercially sensitive questions/responses may be provided only to the relevant potential provider). This procurement exercise will be conducted via the Department of Health’s e-Sourcing Portal. Potential providers should visit http://www.gov.uk/government/organisations/department-of-health/about/procurement to register on the e-Sourcing Portal and download instructions on how to response to this opportunity.

The e-Sourcing Portal will contain all of the procurement documentation (including the Contract). All responses and final tenders must be submitted using the e-Sourcing Portal. The e-Sourcing Portal reference number for the Selection Phase of this exercise is: EOI 60426.

If you require assistance please contact the Supplier Helpdesk on +44 1132545777 or supplier.helpdesk@dh.gsi.gov.uk. This helpdesk is available from 10:00 to 16:00, Monday to Friday excluding Bank Holidays.

Please note that the Department of Health is in the process of changing its e-tendering system and may change the e-sourcing tool during this procurement. The DH will try to minimise the impact this will have on the procurement and all potential providers will be kept informed of any changes.

The Authority reserves the right to terminate the procurement process (or part of it), to change the basis of and the procedures for the procurement process at any time, or to procure the subject matter of the contract(s) by alternative means if it appears that it can be more advantageously procured by alternative means. The Authority may, at its sole discretion, modify the procurement documents (including any part of them) by amendments in writing, including extending the deadline for receipt of responses and/or final tenders (as permitted by the Public Contract Regulations 2015).

All responses and final tenders and all supporting documentation for the contract must be priced in sterling and written in English. Any agreement entered into will be considered a contract made in England according to English law and will be subject to the exclusive jurisdiction of the English Courts.

The Authority intends to publish any contract awarded, subject to possible redactions at the discretion of the Authority. Further information on transparency can be found at: http://www.cabinetoffice.gov.uk/resource-library/guidance-transparency.

The costs of responding to any procurement document and/or participation in the procurement will be borne by each potential provider.

VI.4)Procedures for review

VI.4.1)Review body

Department of Health
79 Whitehall
United Kingdom
E-mail: supportingtechnologies@dh.gsi.gov.uk
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

The Authority will incorporate a ten (10) calendar day standstill period at the point information about the actual award of the contract is communicated to tenderers.

That notification will provide information on the award decision.

The standstill period provides time for unsuccessful tenderers to challenge the award decisions before the contract is entered into. The Public Contracts Regulations 2015 provide remedies under statute for aggrieved parties.

VI.4.4)Service from which information about the review procedure may be obtained

Department of Health
80 London Road
United Kingdom

VI.5)Date of dispatch of this notice:



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