OFCOM Market Research Framework Agreement

OFCOM Market Research Framework Agreement

At this stage of the process tenderers are invited to express an interest in providing Market Research to Ofcom in one or more of these lots.

United Kingdom-London: Market research services

2015/S 067-119900

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

OFCOM
Riverside House, 2a Southwark Bridge Road
For the attention of: Hayley Watson
SE1 9HA London
UNITED KINGDOM
Telephone: +44 2079813110
E-mail: hayley.watson@ofcom.org.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Other: independent communications regulator

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Market Research Framework Agreement.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 10: Market research and public opinion polling services

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 26

Duration of the framework agreement

Duration in years: 4

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT: 16 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

Ofcom is the independent regulator and national competition authority for the communications industries within the UK, with responsibilities across television, radio, telecommunications, wireless communications services and postal services. Ofcom was created in December 2003 by merging five legacy regulatory bodies and responsibility for postal regulation transferred to Ofcom in October 2011. For more information, visit www.ofcom.org.uk

Ofcom’s Market Research team commissions primary research services for a range of teams across the organisation, including Consumer Policy, Spectrum Policy Group, Competition Group and the Content and Strategy teams. Examples of our work can be located in the Market Research section of the Ofcom website:

http://stakeholders.ofcom.org.uk/market-data-research/market-research/

Ofcom’s current Market Research Framework Agreement will be approaching the end of its fourth year on 31.12.2015 (of a 4 year contract term).
There are four Market Research Lots in the new framework, each of which relate to a broad area of research expertise; quantitative, qualitative, omnibus and online panel research.
At this stage of the process tenderers are invited to express an interest in providing Market Research to Ofcom in one or more of these lots. Tenderers that pass this initial assessment will be invited to take part in the second stage of the tender. If successful in the second stage of the tender, Tenderers will be added to the framework for a particular Lot(s).
Ofcom intends to award a place on the Market Research Framework Agreement to successful tenderers with the top 8 (eight) scores for Lots 1 and 2, and the top 5 (five) scores for Lots 3 and 4. In the event that the tenderer’s scores are tied, Ofcom may award more than 8 (Lots 1 and 2) or 5 (Lots 3 and 4) successful tenderers a place on the Market Research Framework Agreement.
The proposed contract(s) is expected to be awarded for an initial term of two years, with options, at Ofcom’s absolute discretion to extend for two further periods of 12 months each. The total contract period shall not exceed four years. The contract is expected to commence 1.1.2016.

II.1.6)Common procurement vocabulary (CPV)

79310000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: yes
Tenders may be submitted for one or more lots

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The proposed contract(s) is expected to be awarded for an initial term of two years, with options, at Ofcom’s absolute discretion to extend for two further periods of 12 months each. The total contract period shall not exceed four years. The contract is expected to commence 1.1.2016.
Estimated value excluding VAT: 16 000 000 GBP
II.2.2)Information about options

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Starting 1.1.2016. Completion 31.12.2017

Information about lots

Lot No: 1Lot title: Quantitative Research

1)Short description

Proven expertise in a range of quantitative research techniques, including face to face, telephone and online surveys. Robust Data Quality Assurance processes are essential. Tenderers should also have expertise in sampling and advanced statistical analysis techniques. Projects will relate to broadcasting, telecoms, and postal services markets. Projects will include residential and business surveys and mystery shopping. Recent examples include surveys on media consumption and supplier switching. Tenderers must comply with the Market Research Society’s Code of Conduct.

2)Common procurement vocabulary (CPV)

79310000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Lot No: 2Lot title: Qualitative Research

1)Short description

Proven expertise in a range of qualitative research techniques amongst adults including focus groups, depth interviews, deliberative techniques and ethnography. Projects will relate to broadcasting, telecoms, and postal services markets. Projects will include both residential and business research and may include use of audio visual recording. Recent examples include research into Public Service Broadcasting and Telecoms service supply to SMEs. Tenderers must comply with the Market Research Society’s Code of Conduct.

2)Common procurement vocabulary (CPV)

79310000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Lot No: 3Lot title: Face to Face Omnibus

1)Short description

An omnibus survey covers a number of topics, usually for different clients, among a nationally representative sample. Clients are charged by the market research agency on the basis of the questionnaire space or the number of questions required. Ofcom regularly uses omnibus surveys to collect quantitative data for a variety of purposes. Typically this research will be designed to efficiently collect consumer data to deliver to relatively tight project deadlines. We therefore require Tenderers that have strong credentials in face to face and telephone omnibus surveys. Recent examples include research into purchase of Pay TV services and experience of nuisance calls. Tenderers must comply with the Market Research Society’s Code of Conduct.

2)Common procurement vocabulary (CPV)

79310000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Lot No: 4Lot title: Online Panel Research

1)Short description

An online panel provides access to a large number of consumers, from which quantitative data can be collected quickly and at relatively low cost. Ofcom usually uses online panel surveys to collect quantitative data from minority groups in the UK population and to make international comparisons. Recent examples include an international benchmark survey to help assess the performance of the UK communications market and survey research amongst those who had complained to their telecoms supplier to ascertain satisfaction levels. Tenderers must comply with the Market Research Society’s Code of Conduct.

2)Common procurement vocabulary (CPV)

79310000

3)Quantity or scope
4)Indication about different date for duration of contract or starting/completion

5)Additional information about lots

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Parent Company Guarantees may be required where necessary.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Payment terms will be indicated in the tender and contract documents. Tenders are to be priced in sterling. Payments will be made in sterling.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Please refer to tender documentation.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender:

1. Register your company on the eSourcing portal (this is only required once) – Browse to the eSourcing Portal: https://ofcom.bravosolution.co.uk and click the link to register – Accept the terms and conditions and click ‘continue’ – Enter your correct business and user details – Note the username you chose and click ‘Save’ when complete – You will shortly receive an email with your unique password (please keep this secure)

2. Express an Interest in the tender – Login to the portal with the username/password – Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) – Click on the relevant PQQ/ ITT to access the content. – Click the ‘Express Interest’ button at the top of the page. – This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box
3. Responding to the tender – Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) – You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification – Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT – There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Please refer to the Pre Qualification Questionnaire (see 111.2.1).

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Please refer to the Pre Qualification Questionnaire (see 111.2.1).
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Objective criteria for choosing the limited number of candidates: Please refer to the Pre Qualification Questionnaire.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

The PQQ reference is PQQ 09/2015. The ITT reference will be ITT 09/2015.

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

1.5.2015 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

6.7.2015

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 180 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Place:

Tenderers will be required to submit the tender response via the Ofcom BravoSolutions procurement portal at https://ofcom.bravosolutions.co.uk

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
Refer to PQQ (See 111.2.1 above)

Operators that wish to express interest in being invited to tender for the requirement should submit thier Expression of Interest and completed pre qualification questionnaire via the Ofcom Bravo Solutions website at https://ofcom.bravosolution.co.uk by the closing date of 1.5.2015 at 12:00 hours.

Indicatively Ofcom intends to issue Invitation to Tender documents to those operators that are shortlisted by 6.7.2015.

Tender responses will be required to be submitted by tenderers via the Ofcom Bravo Solutions website at https://ofcom.bravosolution.co.uk by the closing date of 31.7.2015 at 12:00 hours (provisional).

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

High Court of Justice of England and Wales
The Strand
WC2A 2LL Westminster, London
UNITED KINGDOM
Telephone: +44 2079476000
Internet address: https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Ofcom will incorporate a standstill period of ten days between the communication of the award decision to tenderers and entering into a contract with the successful tenderer. Tenderers wishing to obtain further debriefing a minimum of three working days before the end of the standstill period must request it within two working days of the award decision being communicated to them. This should be requested from the contact point indicated in section I.1.
Where issues regarding an award cannot be resolved between Ofcom and a tenderer, any breach by Ofcom owed in accordance with regulation 89 or 90 of the Public Contracts Regulations 2015 is actionable by an economic operator which, in consequence, suffers or risks suffering loss or damage, by proceedings to be started in the High Court of England and Wales. Regulation 92 sets out general time limits for starting proceedings and regulation 93 contain special time limits for seeking a declaration of ineffectiveness.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

30.3.2015

Enjoyed this post? Share it!