Office 365 Implementation Services for Home Office

Office 365 Implementation Services for Home Office

The Home Office requires a cloud-based productivity suite for all end users, including productivity applications, collaborative functions and end user storage.

United Kingdom-London: Software implementation services

2016/S 200-361936

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

The Secretary of State for the Home Department
Home Office 2 Marsham Street
For the attention of: Festus Okorie
SW1P 4DF London
United Kingdom
Telephone: +44 207035-5494
E-mail: Office365@homeoffice.gsi.gov.uk

Internet address(es):

General address of the contracting authority: https://www.gov.uk/government/organisations/home-office

Further information can be obtained from: Home Office
2 Marsham Street, 4th Floor Seacole
SW1P 4DF London
United Kingdom

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from:Home Office
2 Marsham Street, 4th Floor Seacole
London
United Kingdom

Tenders or requests to participate must be sent to: Home Office
2 Marsham Street, 4th Floor Seacole
London
United Kingdom

I.2)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local sub-divisions

I.3)Main activity

General public services
Defence
Public order and safety
Other: the home office is the lead government department for immigration and passports, drugs policy, crime, fire, counter-terrorism and police

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Office 365 Implementation Services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: United Kingdom.

NUTS code UK

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The Home Office is seeking to change its approach to the provision of core IT and telephony services, including but not limited to end user devices, core enterprise computing stack, service management and support, ongoing maintenance, in line with the expiry of its existing service contract. The End User Compute (EUC) Programme is one aspect of this strategic change, which aims to meet the Home Office’s core requirements for reliable, flexible and modern IT for end users.
The EUC Programme will put in place an all-encompassing set of IT capabilities and services by transitioning the Home Office to a disaggregated end user compute infrastructure. The EUC Programme is expected to award several service contracts in 2016 and 2017, to facilitate the transition of service delivery from the existing service contract. The procurement of Office 365 (O365) Implementation Services is 1 of these EUC components of this multi-supplier delivery environment.
The Home Office requires a cloud-based productivity suite for all end users, including productivity applications, collaborative functions and end user storage for Windows laptops, Windows tablets, mobile devices, thick client user devices, thin client End User Devices (EUDs) and potentially other types of EUDs. The platform selected by the Home Office is Microsoft’s O365. The Home Office intends to purchase separately a suitable mix of Microsoft O365 E1, E3 and E5 licences to provide a range of capabilities, such as Skype for Business.
The O365 Implementation Services contract will require the supplier to design, build, configure, test and implement the O365 Solution, as well as transition from the existing Office productivity suite and provide early life support, in line with the Home Office’s requirements. The transition includes ensuring the delivery of the migration of users and Exchange data from the legacy capability to the new O365 solution, including mailboxes, archives and email domains.

II.1.6)Common procurement vocabulary (CPV)

72263000, 72212330, 72212982, 72222200, 72222300, 72261000, 72265000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The Home Office invites expressions of interest for the Office 365 Implementation Services solution. The O365 solution is initially envisaged to cater for 25 000 staff within the Home Office itself, and a further 4 000 from HM Passport Office. The number of end users is expected to reduce, reflecting changes in the Home Office’s activities.
The solution shall be operated within and from a Microsoft, UK Azure cloud data centre. The Home Office shall provision this tenancy and provide the O365 supplier with appropriate access. The O365 Implementation Services supplier should note that it may be necessary to commence design and build work in Microsoft Azure data centres situated outside the UK, but within the European Union. In all cases the Home Office will provide the contract within which the O365 supplier will fulfil the requirements, whilst the O365 supplier will establish the Office 365 tenancy.
The components required of the solution are as follows:
1. Microsoft Office Productivity Suite.
The O365 Implementation Services supplier will configure the Microsoft Office Suite for use online or for local installation. All features of the suite (tools and services) shall be readied and made available for end users.
2. Exchange Online.
The O365 Implementation Services supplier will configure Exchange Online to provide a cloud hosted email platform for the Customer, including Exchange Online Protection for reliability and protection. The Supplier will also migrate all data from the current Exchange deployment into Exchange Online including mailboxes, contact lists and public folders.
3. Skype for Business Online.
The O365 Implementation Services supplier will perform Skype for Business configuration. This may provide end users with instant messaging, voice call, and video call functionality, depending on the Home Office’s unified communication approach, which will be determined as part of the wider EUC project. The supplier shall support the Home Office with the integration of Skype for Business Online with 3rd party components e.g. Microsoft CCE.
4. SharePoint Online.
The O365 Implementation Services supplier will configure a generic instance of SharePoint Online that the Home Office will adapt. SharePoint Online will facilitate end user collaboration with intranet sites, team storage areas, and managed workflows. The overall solution is anticipated to incorporate:
a) the Customer’s development of an EDRMS solution within SharePoint Online which will be utilised as the primary file storage functionality for end users;
b) Companion functionality may be developed that will be hosted in Azure;
c) A product to deliver full records management compliance (e.g. Records365). This will be incorporated into the Home Office tenant that needs to be managed;
d) An email integration add-on (e.g. Repstor) will be incorporated between the Home Office tenant and end user devices to support retention of emails.
5. eDiscovery.
The solution will incorporate the Home Office’s configuration of the eDiscovery and compliance functionality for its Exchange, OneDrive and SharePoint online content. It will also provide the functionality to export found data.
6. OneDrive for Business.
The O365 Implementation Services supplier will configure OneDrive for Business to provide each End User with 1TB of personal storage, which is to be used at the Home Office’s discretion. This personal storage will be centrally administered to the extent permissible under the licensing arrangements. The solution is anticipated to use the Customer’s configuration tool to manage the size and other configuration settings of each end user’s OneDrive.
Estimated value excluding VAT:
Range: between 800 000 and 3 500 000 GBP

II.2.2)Information about options

Options: no
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Duration in months: 18 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Details provided in the ITT.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details provided in the ITT.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The Authority will only contract with a legal entity, and in the event a bidding group is successful but has not formed a legal entity, the Authority will require it to do so before award of any contract.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Details provided in the ITT.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Details provided in the ITT.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Details provided in the ITT.
Minimum level(s) of standards possibly required: Details provided in the ITT.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Details provided in the ITT.
Minimum level(s) of standards possibly required:
Details provided in the ITT.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

C0238

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

14.11.2016 – 10:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 90 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Place:

Home Office London Office.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

In order to participate in the ITT, Tenderers would be required to register on the eSourcing portal (https://gpsesourcing.cabinetoffice.gov.uk/sso/jsp/login.jsp). Registration is only required once.

Further guidance on how to register is available on the eSourcing portal. A help-desk is available to Tenderers on 0345 0103503 (Emailsupplier@crowncommercial.gov.uk) for any eSourcing Portal queries.

Tenderers will be required to send their Expression of Interest to the following email address in order to able to access the ITT documents in the esourcing portal. Email: Office365@homeoffice.gsi.gov.uk

Notwithstanding the contract duration as stated in section II.3), the Home Office expects Office 365 to be implemented and all exchange data migrated by the end of December 2017.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

12.10.2016

 

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