Open University Website Design and Maintenance Contract

Open University Website Design and Maintenance Contract

The University are seeking a single web development company to provide both creative design and technical services to manage and support our online Help Centre self-help provision.

United Kingdom-Milton Keynes: IT services: consulting, software development, Internet and support

2017/S 196-402894

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

The Open University
Walton Hall
Milton Keynes
MK7 6BP
United Kingdom
Contact person: https://in-tendhost.co.uk/openuniversity/
E-mail: finance-tenders@open.ac.uk
NUTS code: UKJ12

Internet address(es):Main address: http://www.open.ac.uk

I.2)Joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/openuniversity/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/openuniversity/
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Help Centre Website/PUR/OJEU/2017.

Reference number: OUPA10392

II.1.2)Main CPV code

72000000

II.1.3)Type of contract

Services

II.1.4)Short description:

The University are seeking a single web development company to provide both creative design and technical services to manage and support our online Help Centre self-help provision.

The contract will be for operational maintenance including support and creative design and code development.

The development roadmap activity will continue to be delivered using an Agile methodology and will be sub-divided into development sprints and these will be costed against individual Statements of Work (SOW). As such we are not seeking a resource based operating model, however we will be looking for consistency of personnel working with the University team. Furthermore, we would expect that our Help-centre team will work directly with developer teams on analytical, design and development activities.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKJ12
Main site or place of performance:

Walton Hall Milton Keynes.

II.2.4)Description of the procurement:

The University are seeking a single web development company to provide both creative design and technical services to manage and support our online Help Centre self-help provision.

The contract will be for operational maintenance including support and creative design and code development.

The development roadmap activity will continue to be delivered using an Agile methodology and will be sub-divided into development sprints and these will be costed against individual Statements of Work (SOW). As such we are not seeking a resource based operating model, however we will be looking for consistency of personnel working with the University team. Furthermore, we would expect that our Help-centre team will work directly with developer teams on analytical, design and development activities.

The Help-centre activity includes new developments, adjustments to current services and information due to business change and maintenance (dealing with errors, failures, regular updating). The maintenance work has an element of being ‘on call’, for example:

— The Help-centre has an unexpected outage that is related to the code, we would need input to resolve the problem.

— If we received a student complaint or a reported error in the Help-centre which was deemed a priority, we would need immediate input into the investigation and proposed resolution.

The amount for maintenance work and adjustments to current offerings varies over the business cycle and will be accommodated in regular planning and development rounds. Some spirits might solely be taken up with maintenance and others with new developments. The ‘on call’ elements of the role we anticipate will be shared on a day rate with the exception of errors discovered in new developments over the agreed warranty period.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure

IV.1.3)Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement
Framework agreement with a single operator
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 13/11/2017
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 21/11/2017

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

30 months from contract award.

VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

The Open University
Milton Keynes
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

10/10/2017

 

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