Oracle Support Services Contract

Oracle Support Services Contract

Provision of Oracle and Other LOB Support Services.

United Kingdom-Belfast: IT services: consulting, software development, Internet and support

2016/S 187-335564

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Northern Ireland Courts and Tribunals Service
Oxford Street
United Kingdom
Contact person: keith Taylor
NUTS code: UK

Internet address(es):Main address:

Address of the buyer profile:

I.2)Joint procurement

The contract is awarded by a central purchasing body


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


DOJ — NI Courts Service — Provision of Oracle and Other LOB Support Services.

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The scope of this procurement is for a Contractor to undertake the support and maintenance of the Oracle line of business systems and referenced 3rd party applications used by NICTS. The Contractor must proactively manage the Oracle databases and applications.

II.1.5)Estimated total value

Value excluding VAT: 10 500 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKN0

II.2.4)Description of the procurement:

The scope of this procurement is for a Contractor to undertake the support and maintenance of the Oracle line of business systems and referenced 3rd party applications used by NICTS. The Contractor must proactively manage the Oracle databases and applications.

II.2.5)Award criteria

Criteria below
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:

The contract has the option to extend for up to two periods of 12 months each.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 28/10/2016
Local time: 15:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 26/01/2017

IV.2.7)Conditions for opening of tenders

Date: 28/10/2016
Local time: 15:30

Department of Finance, Clare House, 303 Airport Road West, Belfast, BT3 9ED.

Information about authorised persons and opening procedure:

Only CPD Procurement Staff with access to the project on eTendersNI.

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The successful contractor’s performance on the contract will be regularly monitored. Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in CPD for further action. If this occurs and their performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of grave professional misconduct and they may be issued with a Certificate of Unsatisfactory Performance and the contract may be terminated. The issue of a Certificate of Unsatisfactory Performance will result in the contractor being excluded from all procurement competitions being undertaken by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland Procurement Policy for a period of twelve months from the date of issue of the certificate. The Authority expressly reserves the rights: (I). not to award any contract as a result of the procurement process commenced by publication of this notice;. (II). to make whatever changes it may see fit to the content and structure of the tendering competition;. (III). to award (a) contract(s) in respect of any part(s) of the [services] covered by this notice; and (IV). to award contract(s) in stages and in no circumstances will the Authority be liable for any costs incurred by candidates.. This contract will not be subdivided into lots. The reason for this is the client requires a. single point of contact and a primary contractor to manage the installation and integration of technologies. The figure indicated in II.1.5 represents the upper limit of an estimated contract value which ranges from £7,000,000 to. £10,500,000. This range reflects the potential scale of the contract and takes into account such changes to the scope/and or scale which. may result from future operational requirements.. The pricing strategy applied and the setting of cost/profit margins are a commercial. decision for economic operators when submitting a bid for this competition. In addition, neither CPD nor the Authority can provide any. guarantee as to the level of business under this contract.

VI.4)Procedures for review

VI.4.1)Review body

Not applicable
United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

CPD will comply with the Public Contracts Regulations 2015 and, where appropriate, will incorporate a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of contract is. communicated to tenderers. That notification will provide full information on the award decision.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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