Ordnance Survey Website Development Tender

Ordnance Survey Website Development Tender

OS is looking to create a new, customer-centric digital experience that delivers a step-change in our customers’ perceptions of the OS brand.

United Kingdom-Southampton: Software package and information systems

2018/S 064-142093

Contract notice

Supplies

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Ordnance Survey Ltd
Adanac Drive
Southampton
SO16 0AS
United Kingdom
Contact person: Andrew Squire
Telephone: +44 2380055919
E-mail: andy.squire@os.uk
NUTS code: UKJ32
Internet address(es):Main address: www.os.uk
I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com.
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://www.delta-esourcing.com.
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Other activity: National Mapping Agency

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Ordnance Survey Website Re-Platforming

II.1.2)Main CPV code

48000000

II.1.3)Type of contract

Supplies

II.1.4)Short description:

OS is looking to create a new, customer-centric digital experience that delivers a step-change in our customers’ perceptions of the OS brand. This involves a new website built on a new CMS platform which will be externally hosted and maintained.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKJ32
Main site or place of performance:

Southampton.

II.2.4)Description of the procurement:

Ordnance Survey website is not able to meet the needs described above. Specifically, the platform is technically obsolete; the customer journey and content are sub-optimal; our ordering, payment and download servicing is significantly behind the times.

The website is neither scalable, nor readily adaptable to changes in the business and its requirements. It is becoming increasingly difficult to meet the requirements of the MFUs and where changes are possible these are not able to be completed in a timely manner. The ability to control workflow is complex and so this is a barrier to MFUs doing updates themselves.

The demands of our customers are not met by our current website and research suggests it cannot be met with the structure and approaches in place.

Ordnance Survey need to address this with an up-to-date platform which permits workflow permissions and is built in a way which can be easily modified. There are other business projects underway to look at how customers interact with us online, specifically purchasing data. It is also important that the customer experience is consistent across the whole website and this will not be the case with the current state.

We need to be able to react quickly to online requests from the MFUs and be able to set up microsites.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 12
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 3

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 01/05/2018
Local time: 17:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Software-package-and-information-systems./M7TYN6VQPH

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/M7TYN6VQPH

GO Reference: GO-2018329-PRO-12141356

VI.4)Procedures for review

VI.4.1)Review body

A
Southampton
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

29/03/2018

 

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