Ordnance Survey Website Development Tender
OS is looking to create a new, customer-centric digital experience that delivers a step-change in our customers’ perceptions of the OS brand.
United Kingdom-Southampton: Software package and information systems
Section I: Contracting authority
I.1)Name and addresses
Contact person: Andrew Squire
Telephone: +44 2380055919
NUTS code: UKJ32
I.4)Type of the contracting authority
Section II: Object
Ordnance Survey Website Re-Platforming
II.1.2)Main CPV code
II.1.3)Type of contract
OS is looking to create a new, customer-centric digital experience that delivers a step-change in our customers’ perceptions of the OS brand. This involves a new website built on a new CMS platform which will be externally hosted and maintained.
II.1.6)Information about lots
II.2.3)Place of performance
II.2.4)Description of the procurement:
Ordnance Survey website is not able to meet the needs described above. Specifically, the platform is technically obsolete; the customer journey and content are sub-optimal; our ordering, payment and download servicing is significantly behind the times.
The website is neither scalable, nor readily adaptable to changes in the business and its requirements. It is becoming increasingly difficult to meet the requirements of the MFUs and where changes are possible these are not able to be completed in a timely manner. The ability to control workflow is complex and so this is a barrier to MFUs doing updates themselves.
The demands of our customers are not met by our current website and research suggests it cannot be met with the structure and approaches in place.
Ordnance Survey need to address this with an up-to-date platform which permits workflow permissions and is built in a way which can be easily modified. There are other business projects underway to look at how customers interact with us online, specifically purchasing data. It is also important that the customer experience is consistent across the whole website and this will not be the case with the current state.
We need to be able to react quickly to online requests from the MFUs and be able to set up microsites.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.9)Information about the limits on the number of candidates to be invited
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
Section VI: Complementary information
VI.1)Information about recurrence
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
To respond to this opportunity, please click here:
GO Reference: GO-2018329-PRO-12141356
VI.5)Date of dispatch of this notice: