Out of Hours Caller Call Handling Services Contract
High levels of quality are important for the current users of the arrangement and will be equally important for any potential new joiners.
United Kingdom-London: Telephone-answering services
Section I: Contracting authority
I.1)Name and addresses
Ealing Council, Perceval House, 14/16 Uxbridge Road, Ealing
Contact person: Mr Vincent Hunt
Telephone: +44 2088255000
NUTS code: UK
I.4)Type of the contracting authority
Section II: Object
Out of Hours Caller Call Handling Services Contract Reference 1157.
II.1.2)Main CPV code
II.1.3)Type of contract
Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the arrangement and will be equally important for any potential new joiners. The current arrangement was procured by the London Borough of Ealing and is used by Ealing, Barnet, Tower Hamlets, Kensington and Chelsea, Haringey, Havering, Enfield and Waltham Forest Councils and Peabody Housing, Wandle Housing, and Homes for Haringey.
II.1.5)Estimated total value
II.1.6)Information about lots
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
II.2.4)Description of the procurement:
Ealing Council is procuring Out of Hours Call Handling Services on behalf of itself and Barnet, Tower Hamlets, Kensington and Chelsea, Haringey, Havering, Enfield and Waltham Forest Councils and Peabody Housing, Wandle Housing, and Homes for Haringey, who are the existing users and also all UK Councils and Housing Sector Arm’s Length Management Organisations (ALMO) s who offer an out of hour’s service. Ealing Council is aiming that its new arrangement is open to use by all of these bodies and consequently this procurement represents a major opportunity. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back office function of each individual council.
II.2.7)Duration of the contract, framework agreement or dynamic purchasing system
II.2.10)Information about variants
II.2.11)Information about options
II.2.13)Information about European Union funds
Section III: Legal, economic, financial and technical information
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.2.2)Contract performance conditions:
This is set out in the tender documents.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.8)Information about the Government Procurement Agreement (GPA)
IV.2.2)Time limit for receipt of tenders or requests to participate
IV.2.4)Languages in which tenders or requests to participate may be submitted:
IV.2.6)Minimum time frame during which the tenderer must maintain the tender
Section VI: Complementary information
VI.1)Information about recurrence
14 – 16 Uxbridge Road, Ealing
VI.5)Date of dispatch of this notice: