Out-of-Hours IT Support Service Chelmsford

Out-of-Hours IT Support Service Chelmsford

Out-of-hours IT service desk solution that will provide help, advice and support to students and staff outside of our core operating hours of 8:00 – 18:00.

United Kingdom-Chelmsford: Helpdesk and support services

2018/S 070-155187

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Anglia Ruskin University Higher Education Corporation
Bishop Hall Lane
Chelmsford
CM1 1SQ
United Kingdom
E-mail: procurement@anglia.ac.uk
NUTS code: UKH

Internet address(es):Main address: www.anglia.ac.uk

Address of the buyer profile: https://in-tendhost.co.uk/angliaruskinuniversity/aspx/Home

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/angliaruskinuniversity/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/angliaruskinuniversity/aspx/Home
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Body governed by public law

I.5)Main activity

Education

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Out-of-Hours IT Support Service

Reference number: T17/27

II.1.2)Main CPV code

72253000

II.1.3)Type of contract

Services

II.1.4)Short description:

Anglia Ruskin University Information-Technology Services (IT Services) has a requirement to purchase an out-of-hours IT service desk solution that will provide help, advice and support to students and staff outside of our core operating hours of 8:00 – 18:00 daily from Monday to Friday.

The proposed contract will be for 36 months with the option to extend for 2 x 12 months.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:

II.2.2)Additional CPV code(s)

72250000
72253100
72253200

II.2.3)Place of performance

NUTS code: UKH

II.2.4)Description of the procurement:

Anglia Ruskin University Information-Technology Services (IT Services) has a requirement to purchase an out-of-hours IT service desk solution that will provide help, advice and support to students and staff outside of our core operating hours of 8:00 – 18:00 daily from Monday to Friday.

Our chosen solution will also provide agreed periods of operational cover during core hours, to facilitate staff meetings, briefings and development activities such as departmental away-days, and act as an overflow service in the event of major incidents or short periods of unexpected high demand.

The out-of-hours operation will provide remote first-line support for customers through a variety of media including telephone, email, web self-service, remote support and electronic chat services as follows:

— Overnight cover from 18:00 – 8:00 on working days;

— 24-hour cover for weekends and public holidays;

— 24-hour cover for extended periods during which the University is closed;

Unless otherwise agreed, all work will occur on systems owned or provisioned by Anglia Ruskin University.

The proposed contract will be for 36 months with the option to extend for 2 x 12 months.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5
Maximum number: 6

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The contract can be extended for 2 x 12 months.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 10/05/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Anglia Ruskin University Higher Education Corporation
Chelmsford
CM1 1SQ
United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:

Anglia Ruskin University Higher Education Corporation will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into the Public Contracts Regulations 2015 (SI 2015 Nº 102) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland) within 30 days of knowledge or constructive knowledge of breach.

VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

09/04/2018

Enjoyed this post? Share it!