Outsourced Contract for Support of Microsoft SharePoint

Outsourced Contract for Support of Microsoft SharePoint

It is envisaged that the support contract would provide • A Help Desk service for resolving queries and technical issues.

Sharepoint Support and Related Services

British Library

Contract summary

Industry

Computer and Related Services

Location of contract

Any region

Value of contract (£)

£0

Published date

04 January 2016

Closing date

26 January 2016

Contract start date

01 April 2016

Contract end date

31 March 2017

Description

The Library is seeking an outsourced contract for support of Microsoft SharePoint. It is envisaged that the support contract would provide • A Help Desk service for resolving queries and technical issues • A professional services element for more general support, assistance and bespoke developments In summary the Help Desk service should be available on working days between 8am to 6pm UK time. It is expected that this service will be subject to an SLA which will define the service offering, including the categories of queries and expected response times. It is anticipated that the professional services element will be used for a wide range of assistance including knowledge transfer, advice on future projects and how the Library can maximise the benefit from SharePoint. If you are interested in participating in this tender please go to the British Library’s e-tendering portal at https://bl.bravosolution.co.uk, click on ‘Opportunity Listings’ and follow the on screen instructions in regards to registration and downloading the tender documents.

About the buyer

Contact name

Vicky Platt

Address

The British Library

Boston Spa

Wetherby

LS23 7BQ

England

Email

vicky.platt@bl.uk

Other information

Attachments

Bravo Solutions eTendering

https://bl.bravosolution.co.uk

How to apply

Please apply directly to the buyer using the contact details provided.

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