Oyster Online Payment Gateway – Transport for London

Oyster Online Payment Gateway – Transport for London

Transport for London is looking to procure an ‘off the shelf’ application to allow TfL continue to provide an uninterrupted payment gateway service to customers via TfL websites.

United Kingdom-London: IT services: consulting, software development, Internet and support

2015/S 127-234217

Contract notice – utilities


Directive 2004/17/EC

Section I: Contracting entity

I.1)Name, addresses and contact point(s)

Transport for London (Information and Communications Technology)
Windsor House 42-50 Victoria St.
Contact point(s): Commercial Information and Communications Technology
For the attention of: Chander Vasdev
SW1H 0TL London
E-mail: chandervasdev@tfl.gov.uk

Internet address(es):

General address of the contracting entity: www.tfl.gov.uk

Electronic access to information: https://eprocurement.tfl.gov.uk/epps/

Electronic submission of tenders and requests to participate: https://eprocurement.tfl.gov.uk/epps/

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Main activity

Urban railway, tramway, trolleybus or bus services
Other: Public Transport

I.3)Contract award on behalf of other contracting entities

The contracting entity is purchasing on behalf of other contracting entities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting entity:

Oyster Online Payment Gateway.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 7: Computer and related services


II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s):

Transport for London (TfL) is at the heart of keeping London moving, with 24 million journeys being made every single day by both commuters and tourists. The customer is key to TfL, and significant investment is made to ensure TfL customer journeys run as smoothly as possible, not only ensuring that the network is safe, reliable and fit for the future, but also investing in technology to make it easier for customers to plan and make journeys. TfL needs a payment partner to provide a gateway and fraud and risk management solution that puts the customer first, meeting both the current and evolving future organisational needs. The intention of this procurement is to purchase an Oyster Online Payment Gateway and select the most suitable solution. TfL seeks organisations to develop, implement and customise an off the shelf application to integrate with the Off System Sales website, which will provide a secure method of transaction authentication.

II.1.6)Common procurement vocabulary (CPV)

72000000, 72600000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Information about lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Transport for London (TfL) is looking to procure an ‘off the shelf’ application to allow TfL continue to provide an uninterrupted payment gateway service to customers via TfL websites.
The service is primarily required for TfL’s Oyster Online website; however it may be utilised by other TfL websites in the future, as and when necessary.
Oyster is used as one of the means to pay for travel around London. It is a smartcard which can hold pay as you go credit, travelcards and Bus & Tram season tickets. The service should enable customers to purchase and manage their Oyster cards on the Oyster Online website 24 hours a day, 365 days per year, including the following options:
— Check their Oyster card balance;
— Top up their pay as you go credit and add or renew travel cards and other season tickets;
— Set up Auto top-up (recurring payments based on pre-agreed arrangements)
— Protect their Oyster card in case of lost or stolen;
— See their Oyster journey history;
— Apply for a refund for incomplete journeys or service disruptions.
TfL requires a payment gateway that can be integrated in to the Oyster Online platform in a secure way to ensure the above services are provided to Oyster Online customers uninterrupted.
The payment gateway should follow industry best practices (e.g. REST/SOAP over HTTPs) and must comply fully with PCI-DSS. The service must also offer PAN tokenisation, including the option to bulk import (and retrieve) card numbers from (and to) a secure store.
To assure our transactions and its associated fraud risks, TfL will also require a fraud management tool as part of the payment gateway service, which will help efficiently mitigate these risks. The tool should enable bespoke rules to be built and applied to transactions in real time.
TfL is seeking the successful service provider to be able to provide monitoring tools and capabilities to ensure that the service can be measured by TfL and any disruptions to the service can be appropriately handled. In addition, the system should be able to facilitate chargeback processing, and output customised reports according to bespoke requirements.
The initial contract term is expected to be 36 months with the potential (at the discretion of TfL) for:-
i) extension up to further 24 months; and/or
ii) an additional period (at this stage not expected to exceed 6 months) during which some or all of the services may continue to be provided to the extent required to facilitate an effective hand back of the services to TfL or a successor provider.
Estimated value excluding VAT
Range: between 1 500 000 and 2 500 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: The initial contract term is expected to be 36 months with the potential (at the discretion of TfL) for:-
i) extension up to further 24 months; and/or
ii) an additional period (at this stage not expected to exceed 6 months) during which some or all of the services may continue to be provided to the extent required to facilitate an effective hand back of the services to TfL or a successor provider.

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Details will be provided in the invitation to tender documentation.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Details will be provided in the invitation to tender documentation. Payment will be in pounds sterling and will normally be made by means of an electronic funds transfer.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The contracting authority shall require that any contract (s) awarded will be entered into by a single entity on behalf of the successful candidate (s).

III.1.4)Other particular conditions:

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: To be advised in the Invitation to Tender.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: To express an interest in this Invitation to Tender (ITT), the company needs to be registered on the TfL e-tendering portal. To register or to check if you are already registered log on to https://tfl.gov.uk/eprocurement

It is important that suppliers read the instructions carefully on the home page before proceeding with a registration. To be considered for this opportunity the company must first complete the PQQ (eligibility criteria) condition of participation. A supplier guidance document is attached within the ‘opportunity documents’ section, this will give instructions to facilitate the submission. If you require any further assistance please consult the online help, contact the e-tendering help desk or send a message to the contracting authority via the clarifications area on the e-tendering portal.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Specific information shall be required in a pre-qualification questionnaire.
Interested parties should note that they will be additionally required to supply copies of at least 3 years of their audited accounts. The services of an independent third party financial assessment agency will also be used.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met: Interested parties will be required to undergo assessment via a pre-qualification questionnaire and ITT if invited at a later stage.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Some candidates have already been selected (if appropriate under certain types of negotiated procedures): no
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications or in the invitation to tender or to negotiate

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting entity:


IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

3.8.2015 – 12:00

IV.3.5)Language(s) in which tenders or requests to participate may be drawn up

IV.3.6)Minimum time frame during which the tenderer must maintain the tender
IV.3.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information:

The procurement process is being conducted on behalf of TfL.
TfL is a complex organisation operating both as a Functional Body of the Greater London Authority (GLA) under the direction of the Mayor of London and as a provider of transport services. The services supplies or works may be provided to TfL and/or its subsidiaries and/or the GLA or any other authority that is subject to the requirements of either EU directive 2004/17/EC or 2004/18/EC.
Organisations wishing to be considered for appointment as software provider should submit a Prequalification Submission as stipulated in the Prequalification Document, in compliance with its requirements, by the time limit stated. A maximum of 5 tenderers who meet the qualifying criteria will be invited to tender.
It should be noted that where migration of data and system integration is required, TfL’s internal cost is estimated to be around £200k and this will be taken account of in the tender evaluation. Bidders are encouraged to make suggestions as to how this cost could be reduced.
It is anticipated that a contract(s) will be awarded by TfL. The Awarding Authority reserves the right to withdraw from the procurement process and may award a contract(s) in whole, in part, or not at all as a result of the competition called for by this notice and the Awarding Authority shall not be liable for any costs or expenses incurred by any candidates in considering and/or responding to the procurement process.
All discussions and meetings will be conducted in English. Tenders and supporting documents must be priced in sterling and all payments made under the contract will be in sterling. TfL and/or any subsidiary of TfL or the GLA may interview any or all companies who express an interest for tendering for this work. If and when this requirement is offered to tender, it may be done in whole or in part via electronic means using the Internet.

TfL strongly supports and implements the Greater London Authority Group Responsible Procurement Policy. Details about the policy can be found onwww.london.gov.uk/rp

Further details as to the application of the Greater London Authority Group Responsible Procurement Policy to this procurement will be set out in the tender documents.
Data Transparency: The UK government promotes its commitment to greater data transparency. Accordingly TfL reserves the right to publishing its tender documents, contracts and data from invoices received. In so doing TfL may at its absolute discretion take account of the exemptions that would be available under the Freedom of Information Act 2000 and Environmental Information Regulations 2004.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: This authority will incorporate a minimum 10 calendar day standstill period at the time that information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Applicants have two working days from notification of the award decision to request additional debriefing and that information has to be provided a minimum of 3 working days before expiry of the standstill period. Such additional information should be requested from the address in Section 1.1.
If an appeal regarding the award of a contract has not been successfully resolved the (Utilities Contracts Regulations 2006) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the court may order the settling aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into the court may only award damages.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:


Enjoyed this post? Share it!