Pakistan Outsourced British Council Information Centre
The requirement is to find a suitable partner for running the British Council Informaton Centre (BCIC) in Pakistan to ensure continued efficiency, security, integrity, standardisation and scalability in the delivery process across the country.
United Kingdom-London: Telecommunications services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
10 Spring Gardens
For the attention of: Abdul Manan
SW1A 2BN London
General address of the contracting authority: www.britishcouncil.org
Address of the buyer profile: https://in-tendhost.co.uk/britishcouncil
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: Pakistan.
NUTS code UKI
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
The scope of the contract with the service provider includes answering phone calls, making outbound calls, answering emails and social media response across Pakistan with a high level of quality and consistency. The scope will be expanded in this tender to include providing appointment setting and answering calls and emails for Library services in Lahore and Karachi.
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
(b) Is the subject of proceedings for a declaration of bankruptcy, for an order for compulsory winding up or administration by the court or of an arrangement with creditors or of any other similar proceedings under national laws and regulations.
(c) Has been convicted by a judgement which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct.
(d) Has been guilty of grave professional misconduct proven by any means which the contracting authorities can demonstrate.
(e) Has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority.
(f) Has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority.
(g) Is guilty of serious misrepresentation in supplying the information required under this section or has not supplied such information.
(h) Has been the subject of a conviction for participation in a criminal organisation as defined in Article 2(1) of Council Joint Action 98/733/JHA.
(i) Has been the subject of a conviction for corruption, as defined in Article 3 of the Council Act of 26.5.1972 and Article 3(1) of Council Joint Action 98/742/JHA3 respectively.
(j) Has been the subject of a conviction for fraud within the meaning of Article 1 of the Convention relating to the protection of the financial interests of the European Communities.
(k) Has been the subject of a conviction for money laundering, as defined in Article 1 of Council Directive91/308/EEC of 10.6.1991 on prevention of the use of the financial system for the purpose of money laundering.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Means of proof required. These conditions are outlined in the questionnaires. All completed questionnaires should be submitted to the relevant section on https://in-tendhost.co.uk/britishcouncil
Information and formalities necessary for evaluating if the requirements are met:
Means of proof required. These conditions are outlined in the questionnaires. All completed questionnaires should be submitted to the relevant section on https://in-tendhost.co.uk/britishcouncil
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
Suppliers will be required to register with https://in-tendhost.co.uk/britishcouncil to take part in the tender process.
Once registered, contractors must re-enter the site, go to their tenders and download the relevant documents, complete it and upload it. Instructions can be downloaded from https://in-tendhost.co.uk/britishcouncil
Means of proof required. These conditions are outlined in the documents. All completed documents should be submitted to the relevant section onhttps://in-tendhost.co.uk/britishcouncil
VI.4.2)Lodging of appeals
VI.5)Date of dispatch of this notice: