Paperless Office Research Contract

Paperless Office Research Contract

NHS Blood and Transplant are conducting a program of work known as the Modern Paperless Donor Journey (MPDJ) which has the primary objective of removing paper from the current blood donation process and replacing it with a digital blood donation administration process.

RM1043 Digital Services – NHS Blood and Transplant (Paperless Donor Journey)

Reference number:RM1043 DSF01-125

Deadline date:17/12/2014

This deadline is for…Transparency purposes only. This is a Call-Off from an established framework, RM1043 Digital Services, no additional tenders will be accepted.

Contract value:£0 – £0

Location where the contract is to be carried out:United Kingdom

Is this suitable for smaller suppliers?Yes

Name of the buying organisation:Crown Commercial Service on behalf of NHS Blood and Translpant

Description of the contract

NHS Blood and Transplant are conducting a program of work known as the Modern Paperless Donor Journey (MPDJ) which has the primary objective of removing paper from the current blood donation process and replacing it with a digital blood donation administration process. Secondary objectives include: • Reduce the number of deferrals at the venue • Reduce waiting time for donors at the venue • Enable session staff to share donor data and access data in a timely manner The project is currently in the Programme Discovery phase and the outputs from this piece of research will be used to determine the content of future projects and their discoveries. Current Situation: A paper based questionnaire, known as the Donor Health Check (DHC), is either mailed to donors (along with an invitation to donate) for completion prior to donating or issued to donors at the donation venue. Donors receive one of two versions of the DHC depending on how frequently they donate (copies included in attachment). The questionnaire contains gender specific questions, as well as a range of questions relating to heath and travel which may preclude the donor from making a donation. The questions are repeated each time a donor receives the DHC, irrespective of the likelihood of the answer having changed. This DHC is passed to session staff at the donation session, which then use it to administrate each stage of, and inform the donation process. For example, as well as the questionnaire, data about the donors identity and outcome of prior donation is stated on the paper DHC. The overall aim for this Programme Discovery phase is to shape the User Experiences that will be refined and evaluated in the Discovery Phases of future projects. Research Objectives: In order to meet this aim, research will need to be conducted with the following objectives; • To understand donor expectations of, and appetite for, a paperless donation experience • To discover what would attract donors to a paperless experience, and what the barriers would be to prevent donors from adopting it • To understand how NHSBT staff are likely to adopt a paperless donation session • To identify opportunities and issues with a paperless donation experience from staff and donors • To determine donor appropriate methods of identification on session • To gain feedback on mock-ups of the digital donation journey from staff and donors, that can be used to inform prototyping • To define a set of key principles to be used in all future design of on session and at home paperless functions.

 

Classification of the contract

72000000IT services: consulting, software development, Internet and support

Additional information

Contract type:Services – Unspecified

Is it a framework agreement?Yes

Framework agreement details:contract being called off a framework agreement

Is this contract related to a programme of funding?No

Contract will be awarded based on:Most economically advantageous tender in terms of: The criteria stated in the contract documents

Estimated length of contract:4 Months

Who to contact

Contact nameDSF Managed Service Team

Organisation nameCrown Commercial Service

Address9th Floor The Capital, Old Hall Street, Liverpool, L3 9PP

Telephone03454102222

Extension number:

Fax

How to apply

This is a Call-Off RFP from an established framework – RM1043 Digital Services – and has been published for transparency purposes only. This RFP is open only to suppliers specifically invited via the Crown Commericial Service Esourcing Suite and no additional tenders will be accepted.

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