Parking enforcement and related services London

Parking enforcement and related services London

The existing Contract includes the provision of a parking shop. With the growing use of web-based services, such as permit applications, this is no longer required and is therefore not included in this specification. However, this Contract will include some activities that are not part of the existing Contract, such as the provision of an I.T. system, the authorisation of suspensions, all notice processing activities.

UK-London: parking services

2012/S 235-387098

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London Borough of Lewisham
3rd Floor, Lewisham Town Hall, Catford Road
Contact point(s): Lewisham Procurement Team
For the attention of: Andy Murray
SE6 4RU London
Telephone: +44 2083148133
Fax: +44 2083143092

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract by the contracting authority:
Parking enforcement and related services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 20: Supporting and auxiliary transport services
Main site or location of works, place of delivery or of performance: within the London Borough of Lewisham.
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
The Council has been operating decriminalised parking enforcement since 1994. With the implementation of Part 6 of the Traffic Management Act in March 2008, this became Civil Parking Enforcement. The entire borough is designated as a Civil Enforcement Area.
The parking enforcement service (and associated services) are currently contracted out and are provided by a single service provider. This includes enforcement activities, some elements of notice processing and permit issue, the provision on a parking shop and other related activities. The Council also carries out bus lane and moving traffic enforcement through the use of CCTV, and does not clamp or remove vehicles. Currently, there are no plans to introduce clamping or removals.
The existing Contract includes the provision of a parking shop. With the growing use of web-based services, such as permit applications, this is no longer required and is therefore not included in this specification. However, this Contract will include some activities that are not part of the existing Contract, such as the provision of an I.T. system, the authorisation of suspensions, all notice processing activities and the provision of cashless parking services (currently provided under a separate arrangement).
II.1.6)Common procurement vocabulary (CPV)

63712400, 98351110, 34996300, 38730000, 45233270, 51214000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
The Contract will commence on 1.5.2013, or date agreed between the Council and successful service provider, and will be in force for a period of six (6) years from the commencement date, with an option to extend for up to four (4) further years.
Estimated value excluding VAT: 240 000,00 GBP
II.2.2)Information about options
Options: yes
Description of these options: Option to extend initial 6 year contract for up to a further 4 years.
II.2.3)Information about renewals
This contract is subject to renewal: yes
Number of possible renewals: Range: between 1 and 4
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 48 (from the award of the contract)
II.3)Duration of the contract or time limit for completion
Duration in months: 72 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
A performance guarantee and/or parent company guarantee may be required.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
No special legal form is required by the grouping of providers but each provider will be required to become jointly or severally responsible for the contract before acceptance.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Any tender may be rejected from a company/organisation who inter alia:
(a) Is bankrupt or is being wound up, where its affairs are being administered by the court, where it has entered into an arrangement with creditors, where it has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations;
(b) Is the subject of proceedings for a declaration of bankruptcy, for an order for compulsory winding up or administration by the court or of an arrangement with creditors or of any other similar proceedings under national laws and regulations;
(c) Has been convicted by a judgment which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct;
(d) Has been guilty of grave professional misconduct proven by any means which the contracting authorities can demonstrate;
(e) Has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;
(f) Has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;
(g) Is guilty of serious misrepresentation in supplying the information required under this Section or has not supplied such information;
(h) Has been the subject of a conviction for participation in a criminal organisation, as defined in Article 2(1) of Council Joint Action 98/733/JHA;
(i) Has been the subject of a conviction for corruption, as defined in Article 3 of the Council Act of 26.5.1997 and Article 3(1) of Council Joint Action 98/742/JHA respectively;
(j) Has been the subject of a conviction for fraud within the meaning of Article 1 of the Convention relating to the protection of the financial interests of the European Communities;
(k) Has been the subject of a conviction for money laundering, as defined in Article 1 of Council Directive 91/308/EEC of 10.6.1991 on prevention of the use of the financial system for the purpose of money laundering.
Please refer to Regulation no 23 of the Public Procurement Regulations 2006 (SI No 5) for additional rejection criteria (see link –
III.2.2)Economic and financial ability
Minimum level(s) of standards possibly required: Financial checks will be undertaken for economic operators using the Council’s current financial assessment and credit reference agency Dun & Bradstreet. Economic operators will be assessed according to the level of risk stipulated by Dun & Bradstreet. Any economic operator being given a ‘higher than average’ (or worse) risk rating may be disqualified.
III.2.3)Technical capacity
Minimum level(s) of standards possibly required:
Technical capacity will be examined from the completed business questionnaires and supporting documentation by checking company track record and references. Candidates must have in place appropriate and acceptable management policies and procedures in terms of quality management, equality & diversity, health & safety, and environment & sustainability.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Time limit for receipt of requests for documents or for accessing documents: 14.1.2013 – 17:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
21.1.2013 – 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders
Date: 21.1.2013 – 12:00

Lewisham Town Hall.

Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: Officers of the Council delegated to open tenders.

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
This defines the requirements for the provision of parking enforcement and associated services to the Council. The Service Provider shall perform the following services in accordance with the Council’s policies:
— The provision of Civil Enforcement Officers, equipment, materials and associated services,
— The enforcement of parking restrictions both on and off street, and the issuing of PCNs by CEOs, including the provision of all associated equipment, vehicles and stationery,
— The monitoring of CCTV enforcement cameras and the review and issuing of PCNs from camera observations for parking, bus lane and moving traffic contraventions,
— The provision of a cashless parking payment service and alternative arrangements for payment of parking charges,
— The authorisation and implementation of bay suspensions and temporary parking restrictions,
— The authorisation and issue of parking waivers,
— Provision and management of a parking IT system that is compliant with all legislation and best practice and the migration of existing data from the current IT system,
— Customer and PCN processing services, including telephone call handling related to payment and enquiries, receipt of post and post handling, production of PCN recovery documentation, PCN payments, PCN payment letters, PCN challenges and other non-statutory correspondence, dealing with all representations and appeals preparation, DVLA enquiries, debt registration and issue and management of warrants and processing of witness statements. Debt vetting prior to the registration of any debt with the TEC seeking such Council approval as appropriate for debt registration and the issue and production of Warrants. The Service Provider will engage with a suitable number of bailiff companies to enforce county court warrants and comply with the Council’s policies and codes of practice,
— Processing and banking all PCN payments,
— The design and provision of the PCN forms and all recovery documents required by legislation, with the approval of the Council’s Representative,
— The provision of one or more Operational Bases to service the enforcement operation, all enforcement staff, vehicles and equipment. Allowances will also be required for processing staff and any other staff that may be required for the provision of the services outlined in this Specification,
— The maintenance, repair and replacement of parking signs and road markings,
— The maintenance and repair of pay and display machines (both first and second line maintenance),
— Cash collection from pay and display machines on street and in car parks,
— The provision and issue of permits and related correspondence,
— The inception and maintenance of disaster recovery plans and contingency plans for all aspects of the service provided by the Service Provider, including IT services.
The Council is seeking to work with a delivery partner who will bring its expertise to the parking services and deliver the objective of raising the service to higher levels of efficiency and effectiveness, maintaining income, and reducing costs through economies of scale and enterprise. The Council is fully committed to partnership working and expects to put this into practice with the Service Provider who shares high standards and wishes to ensure, through working with the Council, service excellence.
The Council’s Representative and other staff will maintain a close working relationship with the Service Provider and its staff. This relationship will be an open and honest one. The Council acknowledges that unforeseen problems may sometimes arise and is committed to working with the Service Provider and Contract Manager to resolve them and to improve the service offered. The Council wishes to provide the best possible service to its customers and believes that working in partnership is the most appropriate manner of delivering these services. It therefore anticipates that the Service Provider will fully commit to this relationship.
Achieving service improvements through technical innovation and efficiencies are a key objective for the Council and will benefit both the Council and the Service Provider through continued service development and the sharing of efficiency savings.
The Service Provider must actively review the Services provided on a regular basis and produce a service plan that covers each service area and outlines recommended service developments, innovation, and efficiencies which can be linked to baseline data, changes in legislation and changes to council policy. The plan must be agreed with the Council’s Representative, who may input into the plan, and will be discussed at the monthly meetings and the annual review meeting.
The Council requires the following variations to be costed in line with the requirements stated in the specification.
Independent audits.
Blue badge/permit fraud.
Consultancy services.
Signs and lines.
Pay and display machines.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: In accordance with Regulation 32 of the Public Contracts Regulations 2006 the London Borough of Lewisham will incorporate a minimum ten (10) calendar days standstill period starting from the date when the award notification is dispatched to bidders. This period allows unsuccessful bidders to seek further debriefing from the Borough before the contract is entered into. Applicants have until midnight of the second working day of the standstill period for their requests to reach the Borough. A response to such a request must be provided to the bidder by a minimum of three (3) working days before the expiry of the standstill period.
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:

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