Parking Services for City of Westminster
Westminster City Council (WCC) intends to award a contract or contracts for the provision of a range of kerbside services together with associated technology and business process support. Express an interest below.
UK-London: Parking services
Prior information notice
Section I: Contracting authority
City of Westminster
14th Floor, 64 Victoria Street
For the attention of: Samantha Woolvett
SW1E 6QP London
Further information can be obtained from: The above mentioned contact point(s)
Section II.B: Object of the contract (Supplies or services)
NUTS code UKI1
The services will be divided into lots and the Council is currently considering the lot strategy .
In summary the Services comprise:
(A) People and Resource Management:
The proposed personnel and resource requirements could include:
— Supply of flexible accredited resources 24/7/364 who will deliver the kerbside services, and capable of adapting to seasonal requirements and major events;
— Resource management;
— Provision of professional staff training and development.
The activities that the resources may carry out could include:
— Proactive management of the kerbside, vehicle movements and ensuring compliance with traffic regulations;
— Traffic marshalling, patrolling and enforcement;
— Engagement with businesses and the community;
— Oversee the installation and removal of temporary on-street signage and concessions;
— Carry out ad hoc site surveys including compliance audits.
It is anticipated that the Personnel and resource element of the Services will need to be operational in the summer of 2014
The proposed technological components of the Services could include innovative approaches to:
— Kerbside management, including compliance monitoring and taking appropriate action;
— Payment processing including mobile, web, App and all other channels;
— On Street technology and associated approved devices and equipment together with related maintenance and support;
— Web Services Platform including development of the system, support and maintenance and hosting of the same;
— Data Management and Integration;
— Contravention Validation;
— Document Management and fulfilment;
— Contact management including Fixed Penalty Notice and Penalty Charge Notice processing, application processing and workflow process management;
— Debt management technologies;
— Inventory management and interface with GIS or other map based systems;
— Hosting of the technological solution, as a whole or in part as appropriate, including integration with other line of business ICT applications;
— IT service management including and not limited to, incident management, release management and support and maintenance;
— 3rd party management as applicable.
It is anticipated that the Technological aspects of the Services will need to be operational by the summer of 2014:
(C) Business Process Management
The Business Process Management element of the Services could include:
— Print and fulfilment, including mail in / out processing, scanning and indexing;
— Manage customer contact through multiple contact channels, for example but not limited to, web, telephony, Apps, webchat, email, mail and SMS;
— Administrative Processing – there will be a requirement for the provision of administrative functions. This will be processing and other services including but not limited to, handling correspondence and statutory notices, application processing, post handling, cheques processing, data entry and processing of contraventions from approved devices;
— Process support for debt management and financial reconciliation;
— Continual improvement – identify where, for instance, the Services could be improved and suggesting changes relating to this and where information provided to customers can be improved and undertaking the required web site and other related changes;
— Provide Business Intelligence;
— Appropriate Systems, including desktop and telephony hardware, and the provision of any required accommodation to facilitate the provision of the Services;
— Quality assurance, continuous improvement and customer insight;
It is anticipated that the Business Process Management aspects of the Services will need to be operational by the autumn of 2014.
It should be noted that the Council is considering which Services may be included in any proposed Contract and the above list should not be considered as exhaustive. The Council reserves the right to include additional services including without limitation debt collection and pay by phone services (when the Council’s existing contracts for the provision of such services expire) in any proposed contract. Further the Council reserves the right to remove any elements of the Services and procure those services separately.
These are part B services and the Council [and other contracting authorities utilising any framework agreement] will not be bound by the Public Contracts Regulations 2006 (as amended) except as such Regulations are applicable to part B services. This notice and any subsequent notices are placed voluntarily.
The Council reserves the right to hold a bidder event/briefing day. Any bidder event day held will be used to establish any opportunities there may be to improve delivery and/or reduce costs, to test the Council’s proposed requirements and commercial strategy, if alternative sourcing arrangements would offer better value for money and, if so, how to proceed in the most effective way and understand any key supplier concerns. WCC will use the information provided to inform its business case.
Suppliers interested in some or all of the scope described in this PIN and who would like to participate in any bidder event day (if one is held) should email Samantha Woolvett, firstname.lastname@example.org with their contact details. Any organisation expressing an interest to this PIN notice will be invited to any event day if one is held.
The Council is under no obligation to follow up the event day in any way or with any interested parties.
The Council wishes to provide a fixed point of contact for this PIN and interested parties are requested not to contact any other individual or team at the Council or any of its advisors. The Council is committed to ensuring fairness, openness and transparency, and to follow EU procurement regulations. Interested parties will not be prejudiced by any response, or failure to respond to this PIN notice or to attend or fail to attend any event day held. Response to this PIN does not guarantee any invitation to participate in any future public procurement process that the Council may conduct. Subject to the outcome of any event day and the Council deciding to proceed, the procurement process is currently expected to start in April 2013.
This PIN notice does not constitute a call for competition to procure any services for the Council. The Council is not liable for any costs, fees or expenses incurred by any party participating in any event day. Any procurement of any services by the Council in due course will be carried out in accordance with the provisions of the Public Contracts Regulations 2006.
The contract length is expected to be for an initial period of 4 years with an option to extend for a further period or periods of up to 2 years.
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Section III: Legal, economic, financial and technical information
Section VI: Complementary information
Suppliers interested in some or all of the scope described in this PIN and who would like to participate in any bidder event day (if one is held) should email Samantha Woolvett, email@example.com with their contact details. Any organisation expressing an interest to this PIN notice will be invited to any event day if one is held. GO Reference: GO-2013117-PRO-4521841.