Pawning my Turkish 14ct gold bracelet was tarnished by an offensive remark

First my bracelet was broken, then The Money Shop told me its certificate of authenticity ‘didn’t matter’ because it is foreign

My wife went into a branch of The Money Shop to pawn a white-gold bracelet from Turkey. The manager confirmed from the markings that it was 14 carat but said he needed to test it. In doing so he snapped it, then claimed it was not white gold. He said it would take two weeks to repair.

After three weeks my wife called to chase it up and she was rudely asked what she expected at Christmas time. I went to the shop with the jeweller’s certificate of authenticity and the manager’s response was: “It’s foreign, so it doesn’t matter”. I was under the illusion that 14ct gold is 14ct gold regardless of which country it is from and since I am of Turkish origin I found this to be racially offensive. DC, Timperley, Cheshire

Since most gold comes from overseas, this gentleman’s prejudices must be rather limiting in his line of business. It seems lessons in courtesy, as well as geology, are desirable and a spokesman for The Money Shop says it is investigating “all aspects” and will “take action if necessary”.

The bracelet should, he says, have been marked as priority. It ended its long sojourn in the repair room four days after I contacted the press office and you’ll be thrilled to know that the company has conceded that, Turkish or not, it is 14 carat gold!

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