Personal Support Service to the RAF Community

Personal Support Service to the RAF Community

Provision of Personal Support and Social Work Service for the RAF.

United Kingdom-High Wycombe: Welfare services not delivered through residential institutions

2016/S 125-223180

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Ministry of Defence, C&C, C&C
Nimrod Building, RAF High Wycombe
High Wycombe
HP14 4UE
United Kingdom
Contact person: Stuart Winton
Telephone: +44 1494494362
NUTS code: UKJ13

Internet address(es):Main address:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via:
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


Provision of Personal Support and Social Work Service for the RAF.

Reference number: ACT/04464

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

Provision of Personal Support and Social Work Service for the RAF.

II.1.5)Estimated total value

Value excluding VAT: 28 000 030.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UKJ13
Main site or place of performance:

Buckinghamshire CC.

II.2.4)Description of the procurement:

It is United Kingdom (UK) Ministry of Defence (MOD) Royal Air Force (RAF) policy to provide a range of welfare support services to the RAF community in the UK. The MOD’s definition of Welfare is: ‘The provision of a widely recognised and accessible personal and community support structure that secures and improves the well-being of serving personnel and the Service community, is capable of adapting to societal, legislative and operational change and, in so doing, optimises the military capability and motivation of all Service men and women.’

RAF personnel and their families tend to lead a more mobile lifestyle than the civilian population, being posted to a different location every few years and often living in relatively remote areas. Mobility and the isolation of some units can separate RAF personnel and their families from their own extended family support mechanism. Moreover, Service families become separated from time to time, for periods of 6 months or more, when the Serving person is deployed abroad on operations or exercises.

To take account of these factors, the RAF would like to continue to offer a contracted non-statutory Personal Support Service to the RAF Community that compliments other welfare support provided by the MOD, the RAF and Local Authority Statutory Agencies. This Advert is to seek interest from Industry for the provision of an output based non-statutory personal support and social work service to circa 32 000 RAF personnel, Regular and Reserves assigned to RAF administered units in the UK, as well as their families (spouses/civil partners and eligible children) in accordance with the contract Statement of Requirement. This will include the provision of confidential welfare support to Serving personnel and their families and specialist advice to unit staffs and station welfare casework committee meetings. The contract will be for 5 core years commencing 1.4.2017 to 31.3.2022, with a further 2 option years covering 1.4.2022 to 31.3.2023 and 1.4.2023 to 31.3.2024. Separate from the main requirement, the MOD (the Authority) wishes to preserve an option to consider a possible additional service of local Welfare Advisors to deliver practical and emotional support and welfare intervention activities to circa 1 700 Service personnel undergoing training in Phase 1 and Phase 2 RAF administered training establishments.

This Requirement is already contractorised and it is anticipated that (TUPE) Transfer of Undertaking (Protection of Employment) Legislation is applicable to this Requirement, and the relevant TUPE Data shall be issued with the ITT.

If interested then your Company must complete a Pre Qualification Questionnaire (PQQ) response via the DCO online. The Authority will use each PQQ response to create a short-list of suppliers who are eligible to participate as Tenderers; fulfil any minimum economic, financial, professional and technical standards; and best meet in terms of capacity and capability the selection criteria set out in this PQQ.

Full details of the method of choosing the Tenderers are set out in the PQQ. It is the intention to down select to between approximately 2 and 6 highest scoring suppliers who will be Invited to Tender, providing they meet the overall percentage pass mark of 60 % and do not score any lower than 2 in any individual question within the PQQ. If the supplier scores below 2 or receives a fail in any of the questions then they will automatically fail the evaluation and will not be invited to participate any further. All selected suppliers who are invited to tender after the PQQ evaluation will then be evaluated by means of the most economically advantageous tender in terms of the criteria stated within the invitation to tender documents.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 28 000 030.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60
This contract is subject to renewal: no
II.2.9)Information about the limits on the number of candidates to be invited

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

2 x 1 year options for the period between 1.4.2022-31.3.2023 and 1.4.2023-31.3.2024.

Separate from the main requirement, the MOD (the Authority) wishes to preserve an option to consider a possible additional service of local Welfare Advisors to deliver practical and emotional support and welfare intervention activities to circa 1 700 Service personnel undergoing training in Phase 1 and Phase 2 RAF administered training establishments.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
III.1.2)Economic and financial standing
III.1.3)Technical and professional ability
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 27/07/2016
Local time: 19:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 01/08/2016

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows

VI.3)Additional information:

Suppliers interested in working with the Ministry of Defence should register on the MOD Supplier Information Database (SID) Register, available The MOD SID is a database of active and potential suppliers available to all MOD and UK Defence procurement personnel, and is the main supplier database of MOD Procurement organisations. Please note the registration and publication of a company profile on the MOD SID does not mean or imply that the supplier has in any way been vetted or approved by the MOD. Suppliers wishing to compete for advertised MOD contracts must respond to any specific call for competition by submitting a separate expression of interest in accordance with the instructions of the purchasing organisation.

From 2.4.2014, the Government is introducing its new Government Security Classifications Policy (GSC) to replace the current Government Protective Marking Scheme. A key aspect of this is the reduction in the number of security classifications used. All suppliers to the Department are encouraged to make themselves aware of the changes as it may impact on this Requirement. The link below to the website provides information on the new GSC.

The Authority reserves the right to amend any condition related to security of information to reflect any changes in national law or government policy. If any contract documents are accompanied by instructions on safeguarding classified information (e.g. a Security Aspects Letter), the Authority reserves the right to amend the terms of these instructions to reflect any changes in national law or government policy, whether in respect of the applicable protective marking scheme, specific protective markings given, the aspects to which any protective marking applies or otherwise.

Advertising Regime OJEU: This contract opportunity is published in the Official Journal of the European Union (OJEU), the MoD Defence Contracts Bulletin

The information and/or the documents for this opportunity are available on: You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note that there is a password reminder link on the homepage. Suppliers must log in, go to the Response Manager and add the following Access Code: 85HFG4VFX3.

Please ensure you follow any instruction provided to you. The deadline for submitting your response/s is detailed within this Contract Notice, you will also have visibility of the deadline date, once you have added the Access Code via DCO as the opening and closing date is visible within the opportunity. Please ensure that you allow plenty of time when responding to this opportunity prior to the closing date and time, especially if you have been asked to upload documents. If you experience any difficulties, please refer to the online Frequently Used Questions or the User Guides, or contact MOD DCO Help desk by or telephone. +44 800282324. GO Reference: GO-2016627-DCB-8415031.

VI.4)Procedures for review

VI.4.1)Review body

Ministry of Defence, C&C, C&C
Nimrod Building, RAF High Wycombe
High Wycombe
HP14 4UE
United Kingdom
Telephone: +44 1494494362
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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