Post Office Annual Staff Survey

Post Office Annual Staff Survey

The services required consist of: (i) The design, development and production of online survey questionnaires; (ii) The production of organisational hierarchies; (iii) Analysing the survey response data.

United Kingdom-London: Survey services

2016/S 014-020431

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Post Office Limited
Finsbury Dials, 20 Finsbury St
For the attention of: Antony Ray
EC2Y 9AQ London
UNITED KINGDOM
Telephone: +44 07435958192
E-mail: antony.ray@postoffice.co.uk

Internet address(es):

General address of the contracting authority: http://www.thepostoffice.co.uk

Address of the buyer profile: http://www.thepostoffice.co.uk

Electronic access to information: http://www.thepostoffice.bravosolution.co.uk

Electronic submission of tenders and requests to participate: http://www.thepostoffice.bravosolution.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Body governed by public law

I.3)Main activity

Other: UK postal administrative services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Post Office Ltd.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Finsbury Dials, 20 Finsbury St London EC2Y 9AQ.
NUTS code
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Post Office Limited requires the provision of an annual engagement survey for Staff and Sub-Postmasters with the option of an annual pulse survey for the same audience. These measure engagement, enablement and analyse the key drivers of the employees or sub-postmasters.
The services required consist of:
(i) The design, development and production of online survey questionnaires;
(ii) The production of organisational hierarchies;
(iii) Analysing the survey response data;
(iv) Reporting the survey of results;
(v) Presentation of the survey results; and
(vi) follow-on action planning.

II.1.6)Common procurement vocabulary (CPV)

79311000, 79342310, 79311300, 79311200, 79342311, 79311100

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Post Office is looking to agree a 3 year contract with the ability to extend to 5 years.
Estimated value excluding VAT:
Range: between 150 000 and 750 000 GBP

II.2.2)Information about options

Options: no

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 60 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

A performance bond, parent company guarantee or other form of security may be required by Post Office Limited in certain circumstances. Please see contract documents.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Please see contract documents.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

If the contract is awarded to a grouping of economic operators (e.g. a consortium), Post Office Limited reserves the right to require the grouping to form a single legal entity (with appropriate financial guarantees in place) and/or require that each member undertakes joint and several liability irrespective of the legal form adopted before entering into the contract.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: https://postoffice.bravosolution.co.ukand click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender — Login to the portal with the username/password — Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ ITT to access the content. — Click the ‘Express Interest’ button at the top of the page. — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box 3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Information and formalities necessary for evaluating if the requirements are met: Applicants will be assessed in accordance with regulations 57-64 of PCR 2015. Please refer to the PQQ for further information.
Minimum level(s) of standards possibly required: Please refer to the PQQ for further details.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Information and formalities necessary for evaluating if the requirements are met: Applicants will be assessed in accordance with regulation 58 of PCR 2015. Please refer to the PQQ for further information.
Minimum level(s) of standards possibly required:
Please refer to the PQQ for further details.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 5
Objective criteria for choosing the limited number of candidates: Bidders will be evaluated in accordance with the criteria set out in the procurement documentation.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 19.2.2016 – 10:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

19.2.2016 – 10:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

29.2.2016

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

until: 31.8.2016
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Regarding section IV.3.5 (Date of dispatch of Invitation To Tender), this is an anticipated date and may be subject to change. Suppliers should note that any Agreement entered into will be made in England according to English Law and will be subject to the exclusive jurisdiction of the English Courts. Post Office Limited is not liable for any costs incurred by candidates or suppliers in expressing an interest or in tendering for this opportunity. Post Office Limited reserves the right to terminate the procurement (or any part of it) at its own discretion.
How to Express an Interest in this Procurement.

1. Register your company on the e-Sourcing portal (this is required only once) — Browse to the e-Sourcing portal:https://postoffice.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click continue — Enter your correct business and user details — Note the username you chose and click Save when complete — You will shortly receive an email with your unique password (please keep this secure);

2. Express an Interest in the Procurement — Log in to the portal with the username/password — Click the PQQs/ITTs Open To All Suppliers link (these are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ITT (Project: Provision of Engagement Survey services) to access the content. — Click the Express Interest button at the top of the page. — This will move the PQQ/ITT into your My PQQs/My ITTs page (this is a secure area reserved for your projects only) — You can now access any attachments by clicking Buyer Attachments in the PQQ/ ITT Details box.
3. Responding to the PQQ [ Antony, shouldn’t this be ‘PQQ’?] — POL will be evaluating PQQ responses and shortlisting bidders to get access to the ITT documentation., — Suppliers are invited to Click My Response under PQQ/ITT Details, you can choose to Create Response or to Decline to Respond (please give a reason if declining) — You can now use the Messages function to communicate with the buyer and seek any clarification — Note the deadline for PQQ completion, then follow the on-screen instructions to complete the PQQ/ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the Submit Response button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.
In accordance with the Public Services (Social Value) Act 2012, Post Office Limited must consider: (a) how what is proposed to be procured might improve the economic, social and environmental well-being of the area where it exercises its functions, and (b) how in conducting the process of procurement it might act with a view to securing that improvement. Accordingly, the subject matter of the contract has been scoped to take into account the priorities of Post Office Limited relating to economic, social and environmental well-being. These priorities will also be reflected in the evaluation criteria for the award of the contract, to the extent that Post Office Limited considers it relevant and proportionate to the subject matter of the contract.
Important Note- this OJEU Notice must be read in full. Applicants are reminded that participation in this procurement process is subject to the Terms and Conditions set out in Appendix 1 of the PQQ and the e-sourcing portal terms of use.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

Post Office Limited
Finsbury Dials, 20 Finsbury Street
EC2Y 9AQ London
UNITED KINGDOM
E-mail: mark.emin@postoffice.co.uk

Body responsible for mediation procedures

Post Office Limited
Finsbury Dials, 20 Finsbury Street
EC2Y 9AQ London
UNITED KINGDOM
E-mail: mark.emin@postoffice.co.uk
Internet address: http://www.postoffice.co.uk

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Any appeal in relation to this procurement should be addressed to the contact point at section VI.4.11.1 above.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

19.1.2016

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