Post Office Financial and Banking Services Sub-Contract

Post Office Financial and Banking Services Sub-Contract

Managed Services to Support Post Office Counter Pension and Benefit Payments.

United Kingdom-London: Financial and insurance services

2015/S 001-000766

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Post Office Limited
148 Old Street
For the attention of: Phillip J. Clark
EC1V 9HQ London

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Other: Postal Authority

I.3)Main activity

Other: UK Postal Administration Services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Managed services to support Post Office front office counter pension and benefit payments.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 6: Financial services a) Insurances services b) Banking and investment services
Main site or location of works, place of delivery or of performance: UK.
NUTS code

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Post Office wishes to subcontract elements of support services and banking activities including the development, production, implementation and operation of aspects related to end to end services for simple card based customer owned bank accounts, to accept payments primarily through the UK BACS payments system but also the Faster Payment service and to provide customer access to cash at ATMs and Post Office Limited personal teller outlets in the UK or via the use of payment cards. Services to include but not be limited to: account opening (including new accounts), maintenance and operation of accounts (including dormant accounts and the take-on of an existing account base), associated card fulfilment, card acquiring, issuing and management, provision of contact centre, ATM services, secure communications, provision of management information and the appropriate investment of account balances and potentially the provision of payment cards.
The contract will contain mandatory conditions requiring all Personal Data to be held and processed within the UK.

II.1.6)Common procurement vocabulary (CPV)

66000000, 79512000, 79999100, 79000000, 66110000, 72000000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The maximum total estimated contract value of GBP 200 m is based upon the maximum potential contract term of 10 years and is calculated based upon the consideration to be paid by Post Office to the service provider.
Estimated value excluding VAT:
Range: between 45 000 000 and 200 000 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: The contract shall have an initial term of 6 years. Post Office reserves the right to extend the contract on one or more occasions up to a maximum total term of 10 years.
Provisional timetable for recourse to these options:
in months: 72 (from the award of the contract)

II.2.3)Information about renewals

This contract is subject to renewal: no

II.3)Duration of the contract or time limit for completion

Duration in months: 120 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

Parent company and/or other guarantees of performance and/or financial liability may be required by Post Office if considered appropriate. Applicants will be advised if this is necessary during the procurement.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

If the contract is awarded to a grouping of economic operators (e.g. a consortium), Post Office reserves the right to require the grouping to form a single legal entity (with appropriate financial guarantees in place) and/or require that each member undertakes joint and several liability irrespective of the legal form adopted before entering into the contract.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: The service provider may be asked to actively participate in the achievement of social and/or environmental policy objectives. Accordingly contract performance conditions in particular may relate to social and/or environmental considerations.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: The successful supplier must be able to provide regulated financial services either directly or via a named subcontractor. Accordingly it is a mandatory condition of participation in this procurement process that an Applicant must either be: an entity as described in Section III.3.1 below, include such an entity as part of a consortium or include such an entity as a named subcontractor.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Applicants will be assessed in accordance with Part 4 of the Public Contract regulations 2006 (as amended); please see PQQ for further information.
Minimum level(s) of standards possibly required: Applicants will be assessed in accordance with Part 4 of the Public Contract regulations 2006 (as amended); please see PQQ for further information.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Applicants will be assessed in accordance with Part 4 of the Public Contract regulations 2006 (as amended); please see PQQ for further information.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: yes
Reference to the relevant law, regulation or administrative provision: The provision of the services is restricted to:
(i) institutions authorised under Part 4A of the Financial Services and Markets Act 2000 which are able to accept deposits;
(ii) UK building societies incorporated under the Building Societies Act 1986 which are able to provide corporate banking facilities; or;
(iii) any credit institution authorised in another EU member state which provides banking services in the UK pursuant to the Financial Services and Markets Act 2000.
If the Applicant does not meet any of the above criteria itself (including via one or more consortium members, if applicable), then the Applicant must nominate one or more suitably qualified subcontractor(s) who meet at least one of the above criterion and who will be responsible for providing the regulated financial services in the event the Applicant is successfully appointed.

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

competitive dialogue

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 5
Objective criteria for choosing the limited number of candidates: Bidders will be evaluated in accordance with the criteria set out in the procurement documentation.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:

IV.3.2)Previous publication(s) concerning the same contract


IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

16.1.2015 – 10:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up


IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Suppliers Instructions How to Express Interest in this Tender~:

1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the user-name you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure);

2. Express an Interest in the tender — Login to the portal with the user-name/password — Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ITT to access the content. — Click the ‘Express Interest’ button at the top of the page. — This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box;
3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ITT — There may be a mixture of on-line and off-line actions for you to perform (there is detailed on-line help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the on-line help, or contact the eTendering help desk.
In accordance with the Public Services (Social Value) Act 2012 Post Office must consider:
(a) how what is proposed to be procured might improve the economic, social and environmental well-being of the area where it exercises its functions, and;
(b) how in conducting the process of procurement it might act with a view to securing that improvement.
Accordingly, the subject matter of the contract has been scoped to take into account the priorities of Post Office relating to economic, social and environmental well-being. These priorities will also be reflected in the evaluation criteria for the award of the contract, to the extent that Post Office considers it relevant and proportionate to the subject matter of the contract.
Important Note — this OJEU Notice must be read in full. Applicants are reminded that participation in this procurement process is subject to the Terms and Conditions set out in Appendix 1 of the PQQ and the e-sourcing portal terms of use.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Any appeal in relation to this procurement should be addressed to the contact point at section 1.1 above.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice: