Procurement of ICT Service for London Borough of Harrow

Procurement of ICT Service for London Borough of Harrow

The Prime Vendor will deliver an ICT service including: Infrastructure; Data Centre, End User (Devices and Service Desk), Networks and Telephony, Design and Build, Applications; Support, Maintenance, Development, Integration and Implementation and where appropriate. Hosting in a multi-vendor environment.

United Kingdom-London: IT services: consulting, software development, Internet and support

2014/S 087-152702

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

London Borough of Harrow
Civic Centre, Station Road
For the attention of: Margaret Ejikeme
HA1 2XY London
UNITED KINGDOM
Telephone: +44 2084209479
E-mail: margaret.ejikeme@harrow.gov.uk

Internet address(es):

General address of the contracting authority: www.londontenders.org

Address of the buyer profile: www.londontenders.org

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Procurement of ICT Service.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Harrow, London.

NUTS code UKI

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

The Prime Vendor will deliver an ICT service including:
— Infrastructure; Data Centre, End User (Devices and Service Desk), Networks and Telephony, Design and Build,
— Applications; Support, Maintenance, Development, Integration and Implementation and where appropriate.
Hosting in a multi-vendor environment
— Service Transformation; Knowledge and skills that enables the Council to explore alternative technologies and ways of working in relation to its Services,
— Service Management to ITIL standards.
The ICT Service shall:
— Be reliable, accessible, flexible and enable Services to be continually improved,
— Provide a balanced approach to cost and quality,
— Deliver continual improvement and efficiency savings through use of current ICT approaches,
— Provide continual value for money and validation against the market,
— Be secure and compliant to appropriate standards including PSN, PCI-DSS and NHS IG Toolkit,
— Deliver smooth mobilisation and transition of services.
Within a Prime Vendor solution, the Council is seeking appropriate levels of technical, financial and operational disaggregation to enable financial transparency and operational flexibility, such that the solution would be capable of transition to future procurement models that the Council may adopt at the end of the contract.
The precise scope and model of the services to be provided will be determined through the competitive dialogue process.

II.1.6)Common procurement vocabulary (CPV)

72000000723000007240000072500000726000007223000072240000722500007226000072700000728000007290000032500000,32510000325800003255000032540000325300006421000079421000794212006420000072720000727100003020000079810000,80500000488220007225100072252000722530007282000072267000722660007226100030213300725900007254000072610000,7261100072510000722120007225400072268000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: yes
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

The scope of services to be procured encompasses the support and management of infrastructure, applications and transformation activities. The following metrics give an indication of the current scale of the service:
Users: 2 100
Sites: 15
On-Site Support: Telephony Services, Application Support, Server Support, Network Support, Desktop Services;
Off-Site Support: Service Desk, Incident and Problem Management, 2nd/3rd line Application, Infrastructure and Hosting Support
Packaged Applications: 220 (includes centrally configured and deployed urls)
Servers: 429 (180 virtual)
During the competitive dialogue process, Harrow Council wishes to review the potential for disaggregation of its ICT service provision, to be effected over the course of the term of the contract awarded and as the strategic and operational opportunity arises. In addition during the process the Council will consider different solutions to deliver future service.
The contract is for a 5 year period with an option to extend the contract up to a period of 3 years.
Estimated value excluding VAT:
Range: between 30 000 000 and 100 000 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: Configuration of service solutions, may generate a number of service options.

II.2.3)Information about renewals

This contract is subject to renewal: yes
Number of possible renewals: 1

II.3)Duration of the contract or time limit for completion

Duration in months: 96 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

The Council reserves the right to require deposits, parent company guarantees, bonds or other forms of security as may be required. Further details will be provided with the tender documents.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

Further information will be provided within the tender documents.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

The Council reserves the right to require groupings of entities to take a particular form, or to require one party to undertake primary legal liability or to require that each party accepts joint and/or several liability.

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Further information will be provided within the tender documents.
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Further information will be provided within the pre-qualification questionnaire.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Further information will be provided within the pre-qualification questionnaire.
Minimum level(s) of standards possibly required: These requirements will be set out in the pre-qualification questionnaire.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Further information will be provided within the pre-qualification questionnaire.
Minimum level(s) of standards possibly required:
These requirements will be set out in the pre-qualification questionnaire.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

competitive dialogue

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged minimum number 3: and maximum number 7
Objective criteria for choosing the limited number of candidates: The Council intends to issue the Pre-Qualification Questionnaire (“PQQ”) and Invitation to Submit Outline Solutions (“ISOS”) at the same time, following the publication of this OJEU notice. All bidders shall be required to provide responses to both the PQQ and the ISOS within the timescales set out in Section IV.3.4.
The Council shall review and evaluate the PQQ responses first and a maximum of 7 (seven) bidders who achieve the highest scores in the PQQ evaluation will then have their ISOS submissions evaluated. The Council then intends to take a maximum of 5 (five) bidders through to the next subsequent stage of dialogue, which will be the Invitation to Submit Detailed Solutions (“ISDS”).
Following submission of shortlisted bidders’ ISDS submissions, it is the Council’s intention to take a maximum of 3 (three) bidders through to the Invitation to Submit Final Tenders (“ISFT”) stage of the procurement.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated below

1. Quality. Weighting 60

2. Price. Weighting 40

 

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

9JNK-3Q3UIN

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 2.7.2014 – 17:00
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

2.7.2014 – 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

Further details regarding the award criteria will be provided in the tender documents

The Bidder Conference will be held on the 16.5.2014 and will provide background to this Procurement, details of the current ICT landscape, key requirements from the solution and an overview of the Competitive Dialogue process. Should you wish to attend the conference, please emailprocurement@harrow.gov.uk (maximum of two representatives from each organisation).

The Council’s intention is that the successful bidder will be required to actively participate in achieving these objectives and contract performance conditions may relate to social and environmental considerations. Bidder’s technical capability to meet these requirements may also be assessed at the pre-qualification stage and award criteria which assess the manner in which the bidder will meet these requirements may also be included within the contract award criteria. Further details will be provided in the pre-qualification and tender documents.
The Council reserves the right to change without notice the procedure for awarding the contract, to reject all or any bids for the contract, to terminate the process and not to award a contract at any time without any liability on its part. No contract will be created between the Council and any party until a contract is executed between the Council and the winning bidder.
Tenders and all supporting documentation for the contract must be in English and must be priced in sterling.
Bidders are advised, for the avoidance of doubt, that all proposed solutions, including variant solutions, will ultimately be assessed against and must meet the Council’s key objectives and minimum requirements.
The Council is not liable for any costs (including any third party costs fees or expenses) incurred by those expressing an interest in, negotiating or tendering for this contract opportunity.
Any agreement entered into will be governed by English law and will be subject to the exclusive jurisdiction of the English Courts.
The Council is procuring on its own behalf, but envisages the possibility that during the life of the contract, a number of Council-owned bodies (such as ALMOs) may benefit from the contract.

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

London Borough of Harrow
Resources Directorate Civic Centre, Station Road
HA1 2XY London
UNITED KINGDOM
Internet address: www.harrow.gov.uk

Body responsible for mediation procedures

London Borough of Harrow
Resources Directorate Civic Centre, Station Road
HA1 2XY London
UNITED KINGDOM
Internet address: www.harrow.gov.uk

VI.4.2)Lodging of appeals

VI.4.3)Service from which information about the lodging of appeals may be obtained

London Borough of Harrow
Resources Directorate Civic Centre, Station Road
HA1 2XY London
UNITED KINGDOM
Internet address: www.harrow.gov.uk

VI.5)Date of dispatch of this notice:

2.5.2014

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