IT Professional Services Support for Portsmouth
Bidders are invited for the supply and delivery of IT professional services support to meet the operational and clinical requirements for Portsmouth Hospitals NHS Trust.
United Kingdom-Southampton: Computer support and consultancy services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
NHS South of England Procurement Services
Unit 18, Solent Industrial Estate, Hedge End
For the attention of: Emma Fullwood
SO30 2FY Southampton
Telephone: +44 1489779602
Fax: +44 1489781779
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Portsmouth Hospitals NHS Trust.
NUTS code UKJ31
II.1.5)Short description of the contract or purchase(s)
The contract will have duration of 3 years with the option to extend a further 2 x 12 months.
The services requested are the support of a third party organisation to provide a range of professional support services to the Trust that will add to and complement its own IT operational skills, capabilities and capacity. The supplier may also be required to support and facilitate the realisation of the Trust’s 5 year Information Technology Strategy (which sets the direction of travel for long term requirements and building a range of strategic partnerships with key vendors).
Typical services the Trust may require could include:
Professional Services: requirements may range over various activities, i.e. quarterly disaster recovery testing, root cause analysis of complex and reoccurring IT failures, performance and capacity monitoring of the server, storage and hyper-visor infrastructure layers. These types of activities are likely to be called upon if the internal IT department do not have sufficient resources.
Hardware and Software Support: 24/7 break and fix services, including time and materials.
Engineering: additional engineering services including warranty support, incident and service desk functions.
Engineering resources may also be called upon to support Trust projects that require additional temporary engineering resources.
Vendor Management: management of complex vendor technical issues and escalation for speedy resolution of specific incidents or future developments. This service is considered to be essential, as the Trust has visualised 90 % + of the server estate and is moving forward with visualising the desktop applications.
Design Consultancy Service: the supplier may be requested in assisting the Trust through the designing phase of future infrastructure topologies, capacity planning and performance tuning. Creating options appraisals that may include; exploring IT Services such as Infrastructure as a Service (IaaS); co-location of the Trust disaster recovery services; software as a service (SaaS) and; developments within the public services government cloud framework.
II.1.6)Common procurement vocabulary (CPV)
72600000, 72200000, 72150000, 72600000, 72110000, 72120000, 72130000, 72140000, 72000000
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.3)Information about renewals
Number of possible renewals: 2
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender:
1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal:https://soepsprovider.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure);
2. Express an Interest in the tender — Login to the portal with the username/password — Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ITT to access the content. — Click the ‘Express Interest’ button at the top of the page. — This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box;
3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.
Section IV: Procedure
IV.1.1)Type of procedure
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Objective criteria for choosing the limited number of candidates: Suppliers meeting the minimum requirements.
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.5)Date of dispatch of this notice: