Provide Counselling Service to Ministry of Defence

Provide Counselling Service to Ministry of Defence

They have identified a requirement to provide a comprehensive, professional, and confidential Counselling service responsive to the needs of individuals and families and the Chain of Command.

United Kingdom-Andover: Counselling services

2016/S 209-378424

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Ministry of Defence, C&C, Other
Army Headquarters, Ramillies Building, Monxton Road
SP11 8HT
United Kingdom
Contact person: Rachael Cheetham
Telephone: +44 1264381945
Fax: +44 1264381218
NUTS code: UKJ3
Internet address(es):Main address:

I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5)Main activity


Section II: Object

II.1)Scope of the procurement


The Provision of a Comprehensive Counselling Service to Entitled Soldiers and Families.

Reference number: ARMYHQ2/00085

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

The Army Welfare Service (AWS) is a specialist welfare service and is the main provider of secondary, non-statutory welfare for all Army Service Personnel and their dependants (including Reservists and their families). They have identified a requirement to provide a comprehensive, professional, and confidential Counselling service responsive to the needs of individuals and families and the Chain of Command in order to maximise the operational effectiveness of Service Personnel.

The Contractor is required to provide a quality counselling service to entitled soldiers and families. This is to include counselling provision for a comprehensive range of issues predominantly but not exclusively, relationship issues, but could also include bereavement / loss, depression, self-esteem, anxiety and stress, for whom counselling is the appropriate intervention. The majority of counselling sessions will be face-to-face however, the requirement will also include telephone, and web based counselling.

II.1.5)Estimated total value

Value excluding VAT: 250 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKJ3
Main site or place of performance:

Hampshire and Isle of Wight.

II.2.4)Description of the procurement:

The face to face service must be readily available in the mainland UK and therefore, the Contractor must have access to an extensive network of counsellors across the whole of the UK. The Contractor will be expected to provide access to counselling services within 45 minutes travel time of the Service Users who may reside anywhere in the UK, not just around MOD locations.

The Telephone and web based services must be available to services in the rest of the world and therefore, the Contractor will need to have the capability to account for various international time zones.

There is also a need to provide counselling sessions at the Services Cotswold Centre which is based in Corsham, Wiltshire approximately once a week.

The Authority guarantees no level of throughput although historic information suggests that there is a need to provide between 140 and 200 sessions per month, predominantly for face to face but increasingly for telephone and web based services.

The Contractor is required to be British Association for Counselling and Psychotherapy (BACP) accredited or long established in the field of counselling provision with a proven record of efficiency and effectiveness.

All counsellors must be a registered and accredited member of BACP or UK Council for Psychotherapy (UKCP) and have a minimum of a diploma in counselling (or equivalent). They must also have a current enhanced Disclosure and Barring Service (DBS) clearance as well as acceptable professional references for a 3 year period.

The contract duration will be for 2 years with a 1 year option or part thereof commencing on 1.1.2017

This requirement is being advertised under the ‘Open Procedure’ and therefore, not seeking expressions of interest. If your organisation is interested in tendering for the requirement you will need to gain access to the ‘Supporting Documentation’ which contains the Invitation to (ITT) documentation under access code: 49BC82ECA. Full details of how to apply and complete the ITT are contained within the DEFFORM 47 — Special Notice to Tenderers.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 250 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

Not Provided.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

12 months or part thereof.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:

III.2.3)Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure


IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 30/11/2016
Local time: 09:30
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:


IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7)Conditions for opening of tenders

Date: 01/12/2016
Local time: 09:30

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about electronic workflows

Electronic invoicing will be accepted
Electronic payment will be used

VI.3)Additional information:

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. The Authority reserves the right to amend any condition related to security of information to reflect any changes in national law or government policy. If any contract documents are accompanied by instructions on safeguarding classified information (e.g. a Security Aspects Letter), the Authority reserves the right to amend the terms of these instructions to reflect any changes in national law or government policy, whether in respect of the applicable protective marking scheme, specific protective markings given, the aspects to which any protective marking applies, or otherwise. The link below to the website provides information on the Government Security Classification.

Advertising Regime OJEU: This contract opportunity is published in the Official Journal of the European Union (OJEU), the MoD Defence Contracts Bulletin

Suppliers must read through this set of instructions and follow the process to respond to this opportunity.

The information and/or documents for this opportunity are available on You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage.

Suppliers must log in, go to your Response Manager and add the following Access Code: 49BC882ECA. Please ensure you follow any instruction provided to you here.

The deadline for submitting your response(s) is 30.11.2016, 9:30. Please ensure that you allow yourself plenty of time when responding to this invite prior to the closing date and time, especially if you have been asked to upload documents.

If you experience any difficulties please refer to the online Frequently Asked Questions (FAQ’s) or the User Guides or contact the MOD DCO Help-desk by emailing — or call 0800 282 324. GO Reference: GO-20161026-DCB-9014091.

VI.4)Procedures for review

VI.4.1)Review body

Ministry of Defence, C&C, Other
Army Headquarters, Ramillies Building, Monxton Road
SP11 8HT
United Kingdom
Telephone: +44 1264381945
Fax: +44 1264381218Internet

VI.4.2)Body responsible for mediation procedures

Ministry of Defence, C&C, Other
Army Headquarters, Ramillies Building, Monxton Road
SP11 8HT
United Kingdom
Telephone: +44 1264381945
Fax: +44 1264381218Internet
VI.4.3)Review procedure

VI.4.4)Service from which information about the review procedure may be obtained

Ministry of Defence, C&C, Other
United Kingdom

VI.5)Date of dispatch of this notice:



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