Provide Fulfilment Services for Northumbrian Water
Northumbrian Water and Essex and Suffolk Water provide their customers with the option to request free water saving products.
United Kingdom-Durham: Mailing-list compilation and mailing services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Northumbrian Water Limited
Boldon House, Wheatlands Way, Pity Me
For the attention of: Stacey Dixon, Buyer
DH1 5FA Durham
Telephone: +44 1913016429
General address of the contracting authority: www.nwl.co.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
I.4)Contract award on behalf of other contracting authorities
Section II: Object of the contract
II.1.1)Title attributed to the contract by the contracting authority:
II.1.2)Type of contract and location of works, place of delivery or of performance
Main site or location of works, place of delivery or of performance: North East England, Essex and Suffolk.
NUTS code UKC,UKJ
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
II.1.5)Short description of the contract or purchase(s)
Up until now this process has been completed internally but we are now looking for this to be contracted out.
NWL are open to proposals from applicants who can either source the products, fulfil and distribute or equally proposals from fulfilment houses, who would only complete the fulfilment and distribution are welcome. NWL would then provide the products in this instance to the fulfilment house. The contract length 2 years with the option to extend for a further year.
II.1.6)Common procurement vocabulary (CPV)
II.1.7)Information about Government Procurement Agreement (GPA)
II.1.9)Information about variants
II.2.1)Total quantity or scope:
— Either the contractor or NW/ESW sourcing the water saving products and getting them delivered to the fulfilment house location.
— A daily list of customer’s water saving product requests will be sent to the contractor. The contractor will then be required to select the products each customer has requested and package into a bag and then mail out to the customer.
— The contractor will be required to keep a record of the water saving kit requests sent out.
There are two different approaches for this water saving kit fulfilment and these have been detailed in the two options below. The different approaches are determined as to whether the contractor or NW/ESW sources the products. The contractor is required to provide a cost for either or both options.
Option 1: Sourcing the products and fulfilment
Sourcing the products:
The contractor will be required to source all the products listed in Forecasted Volumes. The list also details the expected volumes for each product. With regards to literature products (such as leaflets) NW/ESW will provide the appropriate artwork and the contractor will have to source printing of these leaflets. The contractor will have suitable space available for storing all these products and will keep necessary stock levels in order to fulfil orders.
Fulfilment of water saving kit request:
The contractor will be required to fulfil all the customer requests for water saving products. The contractor will receive a daily report of individual customer’s requests for products. The contractor will be required to select the products the customer has requested and package suitably in a posting bag therefore creating the bespoke water saving kit for the customer. The contractor will be required to post the completed water saving kit to the customer. The customer should receive their water saving kit within 10 working days of their request. Expected volumes of kit requests can be found in Forecasted Volumes below. The contractor should keep a record of when the water saving kit request was received including the products requested and when the water saving kit was posted out in a database. A report detailing this information from this database should be sent to the water company on a weekly basis.
If submitting a price for Option 1 this should include a separate price for sourcing the products and a separate price for fulfilment.
Option 2: Fulfilment only
NW/ESW has the capability of sourcing all the products listed in Forecasted Volumes themselves and having these products delivered to the fulfilment house location. The contractor will still need to have suitable space available for storing all these products and will inform NW/ESW when further orders of stock are needed within good time to take account of order lead times.
The contractor will be required to fulfil all the customer requests for water saving products. The contractor will receive a daily report of individual customer’s requests for products. The contractor will be required to select the products the customer has requested and package suitably in a posting bag therefore creating the bespoke water saving kit for the customer. The contractor will be required to post the completed water saving kit to the customer. The customer should receive their water saving kit within 10 working days of their request. Expected volumes of kit requests can be found in Forecasted Volumes. The contractor should keep a record of when the water saving kit request was received including the products requested and when the water saving kit was posted out in a database. A report detailing this information from the database should be sent to the water company on a weekly basis.
The contractor should provide a price for fulfilling the water saving kit requests based upon NW/ESW sourcing and delivering the products.
The estimated annual total number of customer kit requests for ESW — 3 500 and NW — 12 000.
Listed below is all the products that could be requested by a customer as a part of their bespoke water saving kit. Alongside the product is the estimated annual volumes required.
Save-a-Flush: 14 000
Neopearl twin tap insert and tool: 14 000
Plugs: 14 000
Shower regulators (water Widget): 14 000
Shower timer: 14 000
Trigger hose gun: 9 000
Waterstick: 9 000
Water storing crystals: 9 000
Using Water Wisely leaflet (A5, 16 page, colour): 14 000
Garden Using water wisely leaflet (A5, 12 page, colour): 14 000
Waterstick instruction postcard: 9 000
Bath measure: 9 000
Dual-flush sticker: 9 000
Leaky-Loo strip: 7 000
Eco-flow tap spray: 7 000
Children’s Kit incl. Bath Buoy: 7 000.
Estimated value excluding VAT:
Range: between 600 000 and 1 000 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Section III: Legal, economic, financial and technical information
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
This will be set out in the Pre-Qualification Questionnaire.
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1.1)Type of procedure
Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no
IV.2.2)Information about electronic auction
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
Section VI: Complementary information
VI.1)Information about recurrence
VI.2)Information about European Union funds
VI.5)Date of dispatch of this notice: