Provide Telephone and Data Network to Norfolk County Council

Provide Telephone and Data Network to Norfolk County Council

The continuing availability of the framework will give the user contracting authorities the flexibility to order additional services where these are required.

United Kingdom-Norwich: Telecommunications services

2015/S 103-187564

Contract notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Norfolk County Council
County Hall, Martineau Lane
For the attention of: Che Metcalf
NR1 2DH Norwich
Telephone: +44 1603223918

Internet address(es):

General address of the contracting authority:

Address of the buyer profile:

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority

Regional or local authority

I.3)Main activity

General public services

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Norwich City Council, South Norfolk District Council, Breckland District Council, Great Yarmouth Borough Council

Section II: Object of the contract


II.1.1)Title attributed to the contract by the contracting authority:

Telephony, data network and ancillary services.

II.1.2)Type of contract and location of works, place of delivery or of performance

Service category No 5: Telecommunications services
Main site or location of works, place of delivery or of performance: Norfolk.

NUTS code UKH13

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves the establishment of a framework agreement

II.1.4)Information on framework agreement

Framework agreement with a single operator

Duration of the framework agreement

Duration in years: 8
Justification for a framework agreement, the duration of which exceeds four years: The Council considers that:
— a framework duration in excess of the usual maximum of four years is necessary so that the council and other users of the framework can attain sufficient continuity of services and service provider, so that they can make their own investments in ICT and business processes which interface with the services provided under the framework,
— the continuing availability of the framework will give the user contracting authorities the flexibility to order additional services where these are required to dovetail with the services ordered during the first four years of the framework.

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 20 000 000 and 100 000 000 GBP

II.1.5)Short description of the contract or purchase(s)

Norfolk County Council and its partners wish to replace its existing corporate voice and data network, mobile communications, calls and lines contracts, and associated value-added services. This development is expected to drive a greater move to unified communications, and also to consider the wider benefits of greater integration of communication technologies into operating processes.
Our aim is to develop and drive a step change in the provision of IT-enabled services. The Requirement is stated in terms of the services required and is generally neutral as to how the services are delivered.
Connectivity requirements (fixed and mobile, voice and data) will be procured together with a single provider taking responsibility for all services. This is a significant contract and the council wishes to obtain commensurate social and economic benefits for the people of Norfolk.

II.1.6)Common procurement vocabulary (CPV)

64200000, 64210000, 32500000, 72315000, 64212000, 72315200, 72315100

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): no


This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

1. Contract and length:
The framework agreement will be for a period of 4 years. The Council may at its discretion extend the framework agreement beyond this by up to four years. However after the first 4 years, no new order may be placed except by an organisation which has previously ordered services under the framework.
2. Initial order and user organisations:
There will be an initial order on behalf of Norfolk County Council. Norfolk County Council and any company or other entity controlled by it may use the services provided under that and any subsequent order for the Council”s benefit and to provide services to other public bodies and to other third parties, varying or increasing the order (within the scope of the call-off contract terms) as necessary to achieve this. The Council”s initial order under the framework will be for 4 years, with the service provision period under the order being extensible to 8 years.
In addition, other public bodies may order services under the framework agreement with the consent of the Council, as follows.
1) any contracting authority operating in the geographical county of Norfolk or in any adjoining county may order any service under the framework;
2) any voluntary body working with Norfolk County Council may order any service under the framework.
3. Value:
The lower figure is the estimated value of the spend for Norfolk County Council and the organisations (excluding schools) to whom it currently provides services (principally Great Yarmouth Borough Council and Breckland District Council) over a 4 year period. The higher figure covers a eight year period and includes schools and an estimate for use of the framework by other contracting authorities and/or by Norfolk County Council on behalf of other authorities.
Estimated value excluding VAT:
Range: between 20 000 000 and 100 000 000 GBP

II.2.2)Information about options

Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract

III.1.1)Deposits and guarantees required:

A parent company guarantee may be required.

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

As given in the tender documents.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

As given in the tender documents.
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
III.2.2)Economic and financial ability
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

Execution of the service is reserved to a particular profession: no

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

competitive dialogue

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 5
Objective criteria for choosing the limited number of candidates: As given in the tender document.

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:


IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2015/S 45-077691 of 5.3.2015

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

29.6.2015 – 10:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates


IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

This procurement will be managed electronically via the Councils procurement system. To participate in this procurement, Applicants must first be registered on the procurement system at Full instructions for registration and use of the system can be found at Once registered you will be able to view the procurement under the tenders section and express an interest. If you encounter any difficulties whilst using the system you can contact the support team by phoning +44 8442728810 or

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: Norfolk County Council will incorporate a standstill period at the point information on the proposed award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of ten calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. The Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:


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