Provision of Family and Friends Test Slough

Provision of Family and Friends Test Slough

Provision of a comprehensive and integrated system to collect, process and report on FFT feedback collected from multiple sites and locations within the Trust.

United Kingdom-Slough: Survey services

2015/S 015-023018

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Frimley Health NHS Foundation Trust
Wexham Park Hospital
SL2 4HJ Slough
UNITED KINGDOM
E-mail: tenders@hwph-tr.nhs.uk

Internet address(es):

General address of the contracting authority: www.frimleypark.nhs.uk

Electronic access to information: https://commercialsolutions.bravosolution.co.uk

Electronic submission of tenders and requests to participate: https://commercialsolutions.bravosolution.co.uk

Further information can be obtained from: Frimley Health NHS Foundation Trust

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Frimley Health NHS Foundation Trust

Tenders or requests to participate must be sent to: Frimley Health NHS Foundation Trust

I.2)Type of the contracting authority

National or federal agency/office

I.3)Main activity

Health

I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description

II.1.1)Title attributed to the contract by the contracting authority:

Provision of Family and Friends Test.

II.1.2)Type of contract and location of works, place of delivery or of performance

Services
Service category No 10: Market research and public opinion polling services
Main site or location of works, place of delivery or of performance: On behalf of hospitals within Frimley Health NHS Foundation Trust.

NUTS code UKJ

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract
II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

Provision of a comprehensive and integrated system to collect, process and report on FFT feedback collected from multiple sites and locations within the Trust.

II.1.6)Common procurement vocabulary (CPV)

79311000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no
II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Service provision to include:
Language/translation options.
Cover circa 1.15 m patients p.a.
All patients — adults/paeds/inpatient/outpatient/maternity.
Create survey — conforming to DH guidance — using both closed and open ended questions.
Allow for additional questions/filters to be added as necessary.
Meet DH/central government reporting requirements.
Able to be branded with the trust logo (to be supplied) Facilitate a central reporting dashboard.
Data to be collected through hard copy/tablets/kiosks/sms. SMS responses must not involve any cost to patients.
Cloud-side applications to be able to be skinned for user-friendly web page.
Accessible solution for learning disability users etc.
Ease of use must be considered — needs to be designed to allow as many patients as possible to give feedback — currently have a reporting requirement of 50 % of patients — this is only likely to increase.
Project management.
Bidders need to be able to provide all necessary administrative support including sorting and data entry of hard copies etc.
The reporting solution must allow any time ‘Pull’ access to results dashboard/reporting area for wards and departments at local level, as well as regular ‘Push’ reports.
System to be operational by 1.7.2015. The Trust will only consider systems that are already proven in a healthcare environment and will not involve itself in system development.
Estimated value excluding VAT: 160 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals

II.3)Duration of the contract or time limit for completion

Starting 1.7.2015. Completion 30.6.2018

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

A consortium will be considered but on the basis that there is one primary supplier to which the contract will be awarded and providing the sole point of contact.
III.1.4)Other particular conditions
III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: Suppliers Instructions How to Express Interest in this Tender:

1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal:https://commercialsolutions.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an e-mail with your unique password (please keep this secure).

2. Express an Interest in the tender — Login to the portal with the username/password — Click the ‘PQQs/ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ITT to access the content — Click the ‘Express Interest’ button at the top of the page — This will move the PQQ/ITT into your ‘My PQQs/My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ITT Details’ box.
3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page.
If you require any further assistance please consult the online help, or contact the eTendering help desk.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: Completion of the PQQ.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
Completion of the PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Restricted

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

Envisaged number of operators: 6
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria

IV.2.1)Award criteria

The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document

IV.2.2)Information about electronic auction

An electronic auction will be used: no
IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

HWP/2014/T049
IV.3.2)Previous publication(s) concerning the same contract
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

IV.3.4)Time limit for receipt of tenders or requests to participate

16.2.2015 – 12:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

2.3.2015

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
VI.2)Information about European Union funds

VI.3)Additional information

The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: The Contracting Authority will incorporate a minimum 10 calendar day standstill period (or 15 days where non-electronic or fax methods are used) at the point that an award decision is communicated to bidders. This period allows the unsuccessful bidders to consider the decision and highlight any errors in the award process.
The award decision notice will specify the criteria for the award of the contract, the reasons for the decision, including the characteristics and relative advantages, the name and score of the successful tender and the relative scores of the unsuccessful bidder. It will specify when the standstill period is expected to end or the date before which the Contracting Authority will not conclude the contract. If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2006, as amended by the Public Contracts (Amendment) Regulations 2009 and the Public Procurement Miscellaneous Amendments) Regulations 2011, set out the time frame within which aggrieved parties who have been harmed or are at risk of a breach of the rules may take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought within 30 days from the date when the economic operator in question first knew or ought to have known that grounds for the bringing of proceedings have arisen. The Court may extend the 30 day period in a particular case if it is considered that there is good reason for so doing, up to a period of 3 months from the actual or deemed date of knowledge of the economic operator. The court may order the setting aside of the award decision or may order the Contracting Authority to amend many document and may award damages. If the contract has been entered into the Court may make a declaration of ineffectiveness or may order that the contract be shortened and additionally may award damages. The time limit for seeking such a declaration is generally 30 days from notification of the award (either by award decision notification or contract award notice depending on the circumstances) or otherwise 6 months.
Any such action must be brought promptly and the intention to take action brought to the attention of the contracting authority to enable suspension of award proceedings.
VI.4.3)Service from which information about the lodging of appeals may be obtained

VI.5)Date of dispatch of this notice:

16.1.2015

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