Provision of Network Support Services in Wales

Provision of Network Support Services in Wales

The service will provide a flexible resource to the Care Council during normal working hours 08:00 to 18:00.

Provision for Information and Communications Technology and Network Support Services

CONTRACT NOTICE – NATIONAL
SERVICES

1 Authority Details

1.1

Authority Name and Address


Care Council for Wales

South Gate House, Wood Street,

Cardiff

CF10 1EW

UK

Bethan Roberts

+44 2920780609

+44 2920384764
www.ccwales.org.uk
www.sell2wales.gov.uk
www.sell2wales.gov.uk

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Provision for Information and Communications Technology and Network Support Services

2.2

Description of the goods or services required

To maximise current ICT staff and resources and to ensure that we maintain the highest levels of Information Security, Business Continuity and ISO27001 accreditation, we require a Supplier to provide network support services.

The Care Council requires the supplier to provide a remote support function to ICT service delivery with the majority of customer support taking place in house.

The service will provide a flexible resource to the Care Council during normal working hours 08:00 to 18:00 and will include as a minimum:

– A strategic ICT partner, with a pro-active approach to service delivery and development, with which it can work cost-effectively over the medium term to support the implementation of ICT systems and infrastructure required.

– Full monitoring and fault rectification of our server environment, firewalls and switches, including our Disaster Recovery site.

– Retain its current ICT staff, so potential TUPE transfers to the Supplier are not an option.

Please see the attached specification for further detail.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.uk/Search/Search_Switch.aspx?ID=36748.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.sell2wales.gov.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

72222300 Information technology services
72250000 System and support services
72253200 Systems support services
72261000 Software support services
72315000 Data network management and support services
72315100 Data network support services
72315200 Data network management services

1000 WALES
1010 West Wales and The Valleys
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1020 East Wales
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1023 Flintshire and Wrexham
1024 Powys

2.4

Total quantity or scope of tender

The contract will run from January 2016 to January 2019, with the possibility to extend for up to an additional two years.

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage – Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

a) Time-limit for obtaining documentation

b) Time-limit for receipt of completed tenders
27-11-2015  Time  16:00

c) Estimated award date 18-01-2016

4.5

Language or languages in which tenders or requests to participate can be drawn up

ENWelsh

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.sell2wales.gov.uk/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

(WA Ref:36748)

5.2

Additional Documentation

Specification – ICT Network Support
Manyleb – TGCh Cymorth Rhwydwaith

5.3

Publication date of this notice

06-11-2015

Express an interest online

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