Reading Single Independent Advocacy Services Contract

Reading Single Independent Advocacy Services Contract

This service specification is for the provision of a range of independent advocacy services for adults, namely: Independent Mental Health Act Advocacy, Care Act Advocacy.

United Kingdom-Reading: Guidance services

2017/S 190-389891

Social and other specific services – public contracts

Contract notice


Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

Reading Borough Council
Civic Offices, Bridge Street
United Kingdom
Contact person: John Littlefair
Telephone: +44 1189372568
NUTS code: UKJ11
I.2)Joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at:
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement


Reading Single Independent Advocacy Services.

Reference number: RBC 322

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

This service specification is for the provision of a range of independent advocacy services for adults, namely:

— Independent Mental Health Act Advocacy (IMHA),

— Care Act Advocacy (CAA),

— NHS Complaints Advocacy (NHS-CA),

— Social Care Complaints Advocacy (SCCA).

The contract includes an option to add Independent Mental Capacity Advocacy (IMCA) provision at a later date.

II.1.5)Estimated total value

Value excluding VAT: 922 600.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UKJ11

II.2.4)Description of the procurement:

Reading Borough Council (RBC / ‘the Council’) is looking for a Service Provider to deliver The Reading Single Independent Advocacy Services. The Council intends to contract with a single organisation for the delivery of the full specification. The Council anticipates that the contracted provider may take one of a variety of organisational forms and may include the use of sub-contractors, or involve organisations working together in a consortium approach. Please see the selection questionnaire for further details.

The Reading Single Independent Advocacy Service (RSIAS) for adults will bring together the following advocacy provision under 1 contract:

— Independent Mental Health Advocacy (IMHA),

— Care Act Advocacy (CAA),

— NHS Complaints Advocacy,

— Social Care Complaints Advocacy.

It is possible that the Council may wish to include Independent Mental Capacity Advocacy (IMCA) at a later date under this contract. If this is the case the detailed specification and pricing will be agreed between the parties during the lifetime of the contract.

Existing Service Provision

The existing advocacy provision for IMHA, Care Act Advocacy and Independent NHS Complaints Advocacy in Reading is currently provided under three separate contracts. Social Care Complaints Advocacy is spot purchased as required. These services are now being retendered and integrated into a single access point provision that makes it easier for referrers and service users to navigate through the system and find the support they need. This will ensure that that people are seamlessly connected to the most appropriate advocacy service. This specification describes the outcomes RBC wants to achieve, how they should be delivered, and how RBC will monitor performance.

These provisions are distinct from self-advocacy services provided for Reading adults with a learning disability (and young people with a learning disability at the point of transition into adulthood) following the Narrowing the Gap re-commissioning exercise, and also distinct from ongoing advocacy support which may be purchased with Personal Budgets.

Service to be Procured

Reading Borough Council wishes to procure the advocacy services listed below and a referrals management service to manage the allocation of advocates to individuals.

— Independent Mental Health Advocacy (IMHA),

— Care Act Advocacy (CAA),

— NHS Complaints Advocacy,

— Social Care Complaints Advocacy.

RBC wishes to commission advocacy services which deliver and promote key advocacy principles as per the Advocacy Charter code of practice:

— Clarity of purpose,

— Independence,

— Person Centred Approach,

— Empowerment,

— Equal Opportunity,

— Accessibility,

— Supporting advocates,

— Accountability,

— Confidentiality,

— Complaints,

— Safeguarding.

The service will support service users with advocacy services only and will refer people on to other services where these exist to provide support on issues where an advocate does not need to be involved.

The Service Provider will ensure that the service does not provide (within this advocacy contract):

— Befriending or social support,

— Campaigning Service,

— Making decisions or choices for the service user,

— A mediation service,

— A form of legal representation,

— A counselling service,

— A Support Planning or Care Brokerage Service,

— Working in the ‘best interests’ of the service users (where this involves the advocate making a judgement which may be inconsistent with the expressed wishes of the service user).

The commissioned service will be independent of the Council and local NHS bodies. This independence is to be maintained and the Service Provider will ensure that any sub contracted bodies also comply with this requirement. The service must command the confidence of service users and their carers and that they do not feel that the provider is unduly influenced by the commissioning body.

II.2.6)Estimated value

Value excluding VAT: 922 600.00 GBP

II.2.7)Duration of the contract or the framework agreement

Duration in months: 84

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.4)Objective rules and criteria for participation

List and brief description of rules and criteria:

As set out in the procurement documents.

III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession

III.2.2)Contract performance conditions:

As set out in the procurement documents.

III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Form of procedure

Open procedure
IV.1.3)Information about framework agreement
IV.1.10)Identification of the national rules applicable to the procedure:
IV.1.11)Main features of the award procedure:
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate / Time limit for receipt of expressions of interest

Date: 30/10/2017
Local time: 12:00

IV.2.4)Languages in which tenders or requests to participate may be submitted:


Section VI: Complementary information

VI.2)Information about electronic workflows

VI.3)Additional information:

Organisations interested in expressing an interest in this procurement should download the procurement documents which are available on the Council'[input]s e-tendering system at: and complete as instructed.

The Portal is free of charge — to register please follow the supplier registration guidance which is available on the Portal. Contractors wishing to be considered for this tendering opportunity must complete the tender documents and return them electronically via the Council’s e-tendering portal.

Please note: you must register your interest via the Council’s e-tendering portal if you intend to submit a tender. Interested parties must log onto the Council’s e-tendering portal at:, to express an interest and download the procurement documents. All communications regarding this procurement exercise will be conducted through the Council’s e-tendering portal including requests for clarifications or general enquiries. The procurement documents will be available for download up until the closing time and date for tender submissions, it is the organisation’s responsibility to ensure that they download the documents in ample time to ensure that they can be completed and returned electronically, along with supporting documents, prior to the closing time and date stipulated. Before completing the tender, potential providers/suppliers should ensure that the e-mail address that has been used to register their organisation will be checked regularly as the Council’s e-tendering system will generate automatic notifications to this e-mail address when there are updates, changes or messages sent relating to the project. Potential bidders should also check that their organisation’s details are correct and kept up to date.

Technical questions and assistance regarding the use and operation of the Portal should be addressed to the In-Tend Help Desk — e-mail:, telephone number +44 8442728810.

VI.4)Procedures for review
VI.4.1)Review body
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:



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