Recruitment Tender for Housing Benefit and Council Tax Remote Processing Services
The Council will require between three and six Housing and Council Tax Benefit officers to provide remote processing of the Council’s Housing and Council Tax Benefit claims.
UK-London: data-processing services
Section I: Contracting authority
Royal Borough of Kensington and Chelsea
The Town Hall, Hornton Street
Contact point(s): firstname.lastname@example.org
For the attention of: Paul Ellary
W8 7NX London
Telephone: +44 2073612781
General address of the contracting authority: www.rbkc.gov.uk
Address of the buyer profile: www.rbkc.gov.uk
Electronic access to information: www.rbkc.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Section II: Object of the contract
Service category No 7: Computer and related services
NUTS code UKI11
Number of possible renewals: 1
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 12 (from the award of the contract)
Section III: Legal, economic, financial and technical information
Description of particular conditions: Compliance with the Government Connect Secure Extranet Code of Connection (CoCo) and use of Citrix Connection (XenApp) or equivalent to access the Council’s network. Further details are contained in the Contract Documents.
The Council may, at its discretion, extend the contract for a period of up to 12 months from 1.4.2015 to 31.3.2016.
A full list of the Regulation 23(1) and 23(2) criteria are at http://www.procure4london.com/delta/project/reasonsForExclusion.html#pcr.
Candidates will be required to answer these questions as part of the qualification process. For candidates who are registered overseas, you will need to declare if you have any offences/misconduct under your own countries laws, where these laws are equivalent to the Regulation 23 lists.
Candidates who have been convicted of any of the offences under Article 45(1) are ineligible and will not be selected to bid, unless there are overriding requirements in the general interest for doing so.
Candidates who are guilty of any of the offences, circumstances or misconduct under Article 45(2) may be excluded from being selected to bid at the discretion of the Authority.
(b) The presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established.
(c) A statement of the undertaking’s overall turnover and, where appropriate, of turnover in the area covered by the contract for a maximum of the last three financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these turnovers is available.
The Council will use an independent firm of specialised accountants to appraise candidates’ last audited accounts for financial strength and risk of financial failure.
Minimum level(s) of standards possibly required: Only suppliers who are assessed as possessing the necessary financial strength and stability will be considered suitable.
(a) a list of the works carried out over the past five years, accompanied by certificates of satisfactory execution for the most important works. These certificates shall indicate the value, date and site of the works and shall specify whether they were carried out according to the rules of the trade and properly completed. Where appropriate, the competent authority shall submit these certificates to the contracting authority direct;
(b) a list of the principal deliveries effected or the main services provided in the past three years, with the sums, dates and recipients, whether public or private, involved. Evidence of delivery and services provided shall be given: – where the recipient was a contracting authority, in the form of certificates issued or countersigned by the competent authority, – where the recipient was a private purchaser, by the purchaser’s certification or, failing this, simply by a declaration by the economic operator;
(c) an indication of the technicians or technical bodies involved, whether or not belonging directly to the economic operator’s undertaking, especially those responsible for quality control and, in the case of public works contracts, those upon whom the contractor can call in order to carry out the work;
(d) a description of the technical facilities and measures used by the supplier or service provider for ensuring quality and the undertaking’s study and research facilities;
(e) where the products or services to be supplied are complex or, exceptionally, are required for a special purpose, a check carried out by the contracting authorities or on their behalf by a competent official body of the country in which the supplier or service provider is established, subject to that body’s agreement, on the production capacities of the supplier or the technical capacity of the service provider and, if necessary, on the means of study and research which are available to it and the quality control measures it will operate;
(f) the educational and professional qualifications of the service provider or contractor and/or those of the undertaking’s managerial staff and, in particular, those of the person or persons responsible for providing the services or managing the work;
(g) for public works contracts and public services contracts, and only in appropriate cases, an indication of the environmental management measures that the economic operator will be able to apply when performing the contract;
(h) a statement of the average annual manpower of the service provider or contractor and the number of managerial staff for the last three years;
(i) a statement of the tools, plant or technical equipment available to the service provider or contractor for carrying out the contract;
(j) an indication of the proportion of the contract which the services provider intends possibly to subcontract.
Suppliers must have a track record of providing off-site processing of Housing and Council Tax Benefit claims using the Civica Open Revenues system.
Minimum level(s) of standards possibly required:
To satisfy the Minimum Technical Requirements candidates will be required to provide details of no fewer than three current or recently completed contracts that satisfy the following criteria:
— the contracts are current or were completed within the past 24 months,
— the contracts are or were entirely or mainly for the provision of services involving the remote processing of personal and financial data,
— the processing is or was time-critical and requires or required a high degree of accuracy,
— the candidate is satisfying or did satisfy all contract Key Performance Indicators for the last 12 months of the contracts or if the contract(s) have not been performed for that long, since the contract(s) started.
Section IV: Procedure
Section VI: Complementary information
Expressions of interest should be sent by e-mail to the mailbox: email@example.com GO Reference: GO-2012123-PRO-4427855.
VI.5)Date of dispatch of this notice:3.12.2012