Requirement for Telephone Answering Service in London

Requirement for Telephone Answering Service in London

The London Borough of Brent and Brent Housing Partnership (BHP) have a requirement for an Out of Hours Emergency Telephone Service.

United Kingdom-Wembley: Telephone-answering services

2016/S 222-404507

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

London Borough of Brent
Brent Civic Centre, Engineers Way
Wembley
HA9 0FJ
United Kingdom
Contact person: Ms Philippa Brewin
Telephone: +44 2089371733
E-mail: philippa.brewin@brent.gov.uk
NUTS code: UK
Internet address(es):Main address: http://www.brent.gov.uk/

Address of the buyer profile: http://www.brent.gov.uk/

I.1)Name and addresses

Brent Housing Partnership
Civic Centre, Engineers Way
Wembley
HA9 0FJ
United Kingdom
Contact person: Philippa Brewin
E-mail: philippa.brewin@brent.gov.uk
NUTS code: UK
Internet address(es):Main address: http://www.bhphousing.co.uk

I.2)Joint procurement

The contract involves joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://procontract.due-north.com/Advert/Index?advertId=e1394689-3aab-e611-8118-000c29c9ba21
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://procontract.due-north.com/Advert/Index?advertId=e1394689-3aab-e611-8118-000c29c9ba21

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Brent Out of Hours Telephone Answering Service.

Reference number: DN219102

II.1.2)Main CPV code

79510000

II.1.3)Type of contract

Services

II.1.4)Short description:

The London Borough of Brent and Brent Housing Partnership (BHP) have a requirement for an Out of Hours Emergency Telephone Service, as follows:

— An Out of Hours emergency contact phone service excluding Meals on Wheels, Helpline / Telecare and ASC Out of Hours Emergency Duty Team (EDT) which are currently provided by Harrow Council.

— The inclusion of emergency Housing Repair calls for direct referral to the relevant contractors.

— The provision of a future option to include the ASC Out of Hours Emergency Duty Team (EDT) and BHP anti-social behaviour should the need arise.

II.1.5)Estimated total value

Value excluding VAT: 250 000.00 GBP

II.1.6)Information about lots

This contract is divided into lots: no
II.2)Description
II.2.1)Title:
II.2.2)Additional CPV code(s)

II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

Contract for an Out of Hours Emergency Telephone Service, as follows:

— An Out of Hours emergency contact phone service excluding Meals on Wheels, Helpline / Telecare and ASC Out of Hours Emergency Duty Team (EDT) which are currently provided by Harrow Council. — The inclusion of emergency Housing Repair calls for direct referral to the relevant contractors. — The provision of a future option to include the ASC Out of Hours Emergency Duty Team (EDT) and BHP anti-social behaviour should the need arise.

The specification provides for an Out of Hours emergency phone service for both the Council and its ‘Arm’s Length Management Organisation’ (ALMO) known as Brent Housing Partnership (BHP). BHP is a non-profit making company that provides housing services on behalf of the Council and which also manages the housing stock on behalf of the Council. BHP is owned by Brent Council and operates under the terms of a management agreement between the Council and BHP.

II.2.5)Award criteria

Criteria below
Quality criterion – Name: Quality / Weighting: 40 %
Price – Weighting: 60 %

II.2.6)Estimated value

Value excluding VAT: 250 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24
This contract is subject to renewal: yes
Description of renewals:

The contract period is 2 years, with an option to extend for a further single year.

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5
Maximum number: 8
Objective criteria for choosing the limited number of candidates:

Candidates will be chosen following evaluation of the Standard Selection Questionnaire, in accordance with the methodology stated in the procurement documents.

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation
III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Restricted procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 14/12/2016
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 20/12/2016

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English

IV.2.6)Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: yes
Estimated timing for further notices to be published:

Timing of recurrence will be dependent on final contract duration. Whilst it is envisaged that this is a recurrent procurement, it is possible that this position will change due to operational or other reasons.

VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

High Court
Royal Courts of Justice
London
WC2A 2LL
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

15/11/2016

 

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